Spirit Airlines

✅ Trip Verified | My flight was originally scheduled to depart at 9.36am today (08/03/2021), but I received a text message at 5.06am this morning, 4.5 hours before departure, that my international flight has been cancelled and there were no offered rescheduled flights. Mind you, I was already on my way to the airport when I received this message. I still went to the airport to find another flight, and after checking with 5 other airlines, there were none. I even checked for different days to fly but there were no reasonable nor affordable options, such as 25 hour layovers at 1k per person for a one-way trip. I am now on my way home and the resort is charging me in full. But hey, thanks for the $50 voucher, Spirit! Never again. This was the 2nd time I booked with Spirit to 2 different destinations, and both round trip flights were cancelled. Do not take the risk. I honestly am questioning how this airline is still even operating.

✅ Trip Verified | Flight cancelled 3 hours in advance. Could not get a hold of customer service and no refund. Next available flight >48 hours from my original flight. Even if I take the rescheduled flight who knows if one, could be cancelled again, or worse, two, I take the flight and end up getting stranded on my way back and unable to get home.

✅ Trip Verified | Didn't even complete the flight. Showed up 2 hours early. Can't check in at kiosk. Check with front desk they said flight is canceled because we're late. Asked for refund but they said it wasn't their problem. Lost money and can't fly. Terrible company.

✅ Trip Verified | Never again. They cancelled my flight with 3 hours notice. Could not get a hold of customer service. Tried countless times over the course of 9 hours. Messaged them on Whatsapp as I was instructed and told them I would like a refund. I get an email 9 hours later saying that I was put on a Delta flight that had a 5 hour layover for what should be a 2 hour flight. Called and asked to cancel this comically inconvenient flight which I did not ask for. I messaged multiple times that I would rather have a refund. Finally got a hold of a rep who said that they could not cancel it since it was a different airline and they could not refund me. Put me on hold for 77 minutes to speak to a manager who then offered me a $50 voucher to fly on Spirit. I would rather walk from Chicago to New Orleans than deal with Spirit again.

✅ Trip Verified | We have spent the 1st leg of our honeymoon stranded. We are currently delayed for 6 hours at MSP airport. We pre-paid for a room at our destination city that we cannot be refunded for. We have been delayed twice today after being re-rerouted in May. I will never use this company again.

Not Verified | Worse airline of canceling and delaying flights for hours! Not taking into account of what people have going on or why they even picked the original time to fly. This is my second time flying Spirit and I thought I’d give them a second chance and my both flights have been delayed for hours and one was even canceled. It is the worst airline.

Not Verified | I was kidnapped by Spirit Airlines on August 1st 2021. I received a message that the connecting flight was canceled. I tried to exit the plane. I was told to sit down multiple times. I was sent to Ft Lauderdale against my will. I stood in line for 13 hrs before I spoke with someone. I made my own way back to Dallas after spending more of my own money. Losing money for a rental and airbnb in St Thomas. For Spirit to continue to charge me for the flight I was kidnapped on is beyond me. It was my first time flying Spirit.

Not Verified | This is the third time in which I have been left from Spirit Airlines. Spirit cancelled my flight the day of our flight out of Tampa with no excuse and did not even off to help to find us another flight. Spirit offered nothing, just flight is canceled. After, hours of searching we found another airline to get us home at almost triple the cost. Minutes before boarding our new flight home to another airport I received an email stating they were going to give us each a $50 voucher towards another flight good for 2 weeks. We didn’t cancel the flight so why would you think it’s even legal to keep our $. They left us stranded, zero customer service, zero customer communication, zero business professionalism and absolutely zero class.

✅ Trip Verified | Spirit is cancelling flights nationwide due to their "operational challenges." Don't sell tickets of there aren't enough employees to staff the flight. I was abandoned with hundreds of other passengers and given a choice to take the next flight 2 days later or get a credit (does it appear I want to fly Spirit again?) or get a refund and book elsewhere. While I paid under a hundred dollars, now I'm being squeezed to buy a last minute ticket for hundreds of dollars. There's no recourse for Spirit management making poor planning decisions. Spirit has turned their mistake into someone else's problem. I'm at a loss that this keeps happening to consumers. After thousands of reviews, you can see how Spirit doesn't care about passengers or its reputation.

✅ Trip Verified | Absolute joke of a company. Don't fall for their gimmicks. Absolutely worthless company. No customer service by phone, chat or text. Please be smart and go with any other airline as there is a high likelihood of you getting burned. So far, 2/2 experiences were horrific and time-consuming, not to mention the lost money. I wish there was the option to rate a zero.