Spirit Airlines

Not Verified | Called this morning before flight and they said we would be able to leave on time. They then hung up on us and we waited for 2 hours before it was canceled. After it was canceled we waited in another line for 8 hours just to reschedule our flight and when we rescheduled our flight the worker was very rude. I will never fly Spirit again.

✅ Trip Verified | First time flying with Spirit. Flight was from ORD to LAX round trip. Flight out was delayed by 1 hour. Flight returned was cancelled at 2.32am for a 9.54 flight. The only option for same day out was flying on another airline for 4 times the cost of my original ticket home. I will never fly Spirit again. Lesson learned for going with the cheaper option. Cost me way more in the long run. Contacted customer service for Spirit and their only option for a next flight was 2 days later. They did refund flight home ticket price and gave me a worthless $50 Flight voucher that I had to use within 2 months. No additional compensation to cover my additional expenses. Asked for future Flight credits, additional refunds, and/or food vouchers. No help or assistance. Stay away from this company if you want peace of mind that you can get to and from where you want to go.

Not Verified | There is so much I would like to Express in this review, however I will just say that the experience I had to endure by flying in Spirit last Sunday 1, 2021, is the worst that I have ever lived in more than 40 years of flying. It’s not only the worst airline I’ve ever flown on, but their people, their staff, the human beings that work for it, are by far, the most evil I have ever met. They delayed our flight (NK 405) several times, so we had to wait for more than 10 hours to finally be told the flight would not leave. We had to stay overnight at the airport under the worst conditions. Spirit didn’t supply anything, not even a bottle of water or an apology. As if it wasn’t bad enough, there wasn’t any explanation or alternative for the pax. Everyone was on their own. No hotel, no meals, no new tickets, no money back. We went through hell, literally. Who responds for all this?

✅ Trip Verified | If you are not really short with the money, don’t ever choose Spirit Airlines. My flight was on August 3rd at 5.20pm, and I received the email on the same day at 8am telling me my flight was cancelled and with no option of reschedule. Calling the customer services, no answer at all. Do the live chat. Only option is refund and that’s it. I really suggest if you really not short of the money, choose Delta or another big company!

Not Verified | Horrid company. Changed our flight the day of with zero notification. Cost us well over 1000 dollars extra to rent a car and drive home. Horrible company, poor customer service. Avoid flying with them at all cost. Matter of fact if you calculate all the baggage fees and your money ahead, fly a reputable airline for the extra cost. Spirit is the only airline I've ever booked with, never set foot on a plane, and the only airline that has ever screwed me over.

✅ Trip Verified | My flight was originally scheduled to depart at 9.36am today (08/03/2021), but I received a text message at 5.06am this morning, 4.5 hours before departure, that my international flight has been cancelled and there were no offered rescheduled flights. Mind you, I was already on my way to the airport when I received this message. I still went to the airport to find another flight, and after checking with 5 other airlines, there were none. I even checked for different days to fly but there were no reasonable nor affordable options, such as 25 hour layovers at 1k per person for a one-way trip. I am now on my way home and the resort is charging me in full. But hey, thanks for the $50 voucher, Spirit! Never again. This was the 2nd time I booked with Spirit to 2 different destinations, and both round trip flights were cancelled. Do not take the risk. I honestly am questioning how this airline is still even operating.

✅ Trip Verified | Flight cancelled 3 hours in advance. Could not get a hold of customer service and no refund. Next available flight >48 hours from my original flight. Even if I take the rescheduled flight who knows if one, could be cancelled again, or worse, two, I take the flight and end up getting stranded on my way back and unable to get home.

✅ Trip Verified | Didn't even complete the flight. Showed up 2 hours early. Can't check in at kiosk. Check with front desk they said flight is canceled because we're late. Asked for refund but they said it wasn't their problem. Lost money and can't fly. Terrible company.

✅ Trip Verified | Never again. They cancelled my flight with 3 hours notice. Could not get a hold of customer service. Tried countless times over the course of 9 hours. Messaged them on Whatsapp as I was instructed and told them I would like a refund. I get an email 9 hours later saying that I was put on a Delta flight that had a 5 hour layover for what should be a 2 hour flight. Called and asked to cancel this comically inconvenient flight which I did not ask for. I messaged multiple times that I would rather have a refund. Finally got a hold of a rep who said that they could not cancel it since it was a different airline and they could not refund me. Put me on hold for 77 minutes to speak to a manager who then offered me a $50 voucher to fly on Spirit. I would rather walk from Chicago to New Orleans than deal with Spirit again.

✅ Trip Verified | We have spent the 1st leg of our honeymoon stranded. We are currently delayed for 6 hours at MSP airport. We pre-paid for a room at our destination city that we cannot be refunded for. We have been delayed twice today after being re-rerouted in May. I will never use this company again.