Spirit Airlines

Not Verified | Had a 5am flight to Ft Lauderdale 8/1/2021 arrived at counter at 4am at least 250 or more people ahead of us 2 agents only everyone else working were only receiving bags. They told us then our flight had been cancelled we drove 2 hours to catch this flight then they told us along with 100 other people to go get in this other line to speak to an agent ( only 2 working) After 2 hours we finally were at the agent to be told the flight was cancelled due to no crew. Sad all the way around, if you have a reason to be somewhere at a certain time do not fly Spirit Airlines. I will never make this mistake again.

✅ Trip Verified | After already having checked in for my 2:00 AM flight in Aguadilla, BQN, like I was at the airport and my flight was cancelled unexpectedly, due to a staffing issue (flight attendant missing). As I waited to be rerouted, I called the Spirit line they provided to be put on the soonest flight. They indicated there was nothing for over 24 hours and I have to work on Monday (it’s Sunday). I said no I wasn’t interested and see what they airport could do. Being among the first there, I find out that the rep went behind my back and booked me for that flight the following days anyways, making my rebooking a nightmare. The phone rep was like “I can give you a refund “I’m like I don’t want a refund, I want to go home.” I was able to get rerouted home, but my flight would not be until 12 hours later, all the way in San Juan (about a 2 hour drive). For our inconvenience they sent us meal vouchers automatically and got a taxis for everyone to go to the other airport. We were sardines. No COVID protocols taken by Spirit other than masks, packing 11 people into a vehicle. We had no idea who this company was and absolutely no information. The gentleman got us to the airport, sleep deprived and all, around 3:30 am. We had 8 or so hours to wait. When I got out, I thought I grabbed everything and unfortunately did not notice I had not grabbed my purse, that had my medications, my identification, COVID vaccine card, as well as my air pods and a lot of money ; yes, shame on me. That is completely my fault. What is unforgivable is that every rep in the airport but Spirit was able to assist me in one form or another. We had no way to contact the taxi service they sent us on and they apparently had no way to contact their Aguadilla location to find out who THEY used! Desperate and in a panic as I was calling the Aguadilla office and receiving no acknowledgment, I went to the Jet Blue rep and she directed me to the Spirit line to see if they could dig up the number. The employee who assisted me was lifeless and really knew no information despite the number of times she seemed to be pretending to help. I went back to the Jet Blue line to see how they recommended to proceed, I had copies of my DL on my phone. They said I should be able to pass with it but to go to an officer and file a report so I can use as proof to board. I wasn’t giving up but I also needed to get my ducks in a row. The Jet Blue reps were very friendly and TSA even called in an officer to help assist. My mom kept look out for the van that brought us and by some miracle we were able to get in contact with the taxi driver, an hour or so later, and he came back With everything. Nothing had been moved. Spirit caused all of my issues. I would never have lost my purse if I was on the original flight instead of running around like a crazy person. I was a nervous wreck unnecessarily due to their failure to effectively communicate with their comrades and almost had a panic attack. I understand losing my bag was my fault, I’m disappointed in the fact that they all saw how frantic I was with tears rimming my eyes and they just didn’t care. Everyone, and I mean everyone, who I came in contact with other that Spirit, gave me new info on my quest to getting it back. I’d rather pay double on another airline that to ever give Spirit my money again.

✅ Trip Verified | Worst experience of my life. Paid $130 for bags for a flight they cancelled. I never recieved conformation it was cancelled. it was a layover to get to our final arrival, and we never made it. Had to buy a whole separate airline ticket because Spirit didn’t have any flights from FLL to ATL until Monday. We were supposed to board at 6:30 on July 31. 12+ hours away from home, no where to go. Have tried to get through to a representative for the entire night via emails/chats. Can’t get a response from anyone. On top of that, we had to rent and rental car which was over $200 since we had to drive 3 hours to another airport. We then had to book a separate flight with another airline. However, that was another $200. So in a total, I lost out on a flight, $130 from bags (they weren’t even checked in), $200 rental, and a $200 new flight ticket. Never fly Spirit. Save yourself your time and money. We are lucky we had a contact as close as we did. Delta, you have my heart! If it would let me give 0/10, I would.

Not Verified | Spirit is at it again. They canceled my flight home to Denver last minute (45 minutes until boarding) due to a "crew shortage" which I highly doubt since they have plenty of other flights headed out after mine was supposed to depart. I guarantee the real reason they canceled is because the flight wasn't as full as they wanted it to be. Do not fly on Spirit if you want a reliable airline. This is a company that does not care about its customers in the slightest.

✅ Trip Verified | Worst experience I ever had. Flight was at 6 am to enjoy a vacation in Orlando. Flight was delayed till 9am then till 2pm then till 5 pm Wasted a whole day called customer service all they tell you we can cancel your ticket and send a refund. I have paid for hotels and rental car. Very disappointed, lost work time kids disappointed. Don’t recommend this airline at all. Even Customer service hang up on me.

✅ Trip Verified | Traveling to meet our wedding party June 8th 2021 and we arrived at the airport to be told that our flight departed June 7th 2021 With proof of itinerary for June 8th - 15th 2021 . Spoke with everyone and anyone at the ticket counter they were shocked. They scrambled to help us and the sad part is I received no accommodation or anything. I booked through Expedia called Expedia, they said no call spirit they change the date. I got no email notification or anything luckily American airlines was next to Spirit and they accommodated us. I lost $577.10 for a trip on an airline I never boarded. Had to buy a brand new ticket $800 per person and drive to a different airport and they gave us a free trip for our anniversary . I hate Spirit pure robbery.

Not Verified | While the flight itself was not bad, the staff in handling a flight cancelation and where to go to receive service was awful. We ended up having to stay overnight and were not fairly compensated.

✅ Trip Verified | I travel from Orlando to Las Vegas 1 stop in Kansas, my flight was supposed leave at 3.26 pm I got to the airport at 1 pm, they have big delay we didn’t leave in till 9 pm arriving in Kansas at 11 pm. My transfer fly to Las Vegas left 2 hours before my arriving, they don’t even apologize. They do book me with other fly the next day at 3.30 pm arriving Las Vegas at 7 pm. I paid a one way fly ticket for me and my wife to fly at 5 am and get to Vegas at 6am. I spend $740 extra please don’t used this airline they are the worst.

Not Verified | I did everything right, I checked in online, paid for my bag online, went to the self serve and printed my automated bag ticket in addition to filling out a bag tag. In other words, I did Spirit Airline’s job. All I had to do was drop off bag. Well, the bag drop off is closed so we had to stand in a line out of this world. Also our 10.50pm flight got changed to 11.50pm which then changed to 1am. Yes all this with a 3 and 5 year old. Never will I use Spirit again.

Not Verified | This airline is the worst for customer service. I went to MCO airport today in Orlando Florida for my 6 am flight to Dallas. First there was a line around the corner and one person working. When I finally made it to the front of the line at approximately 5.30 after waiting in line for almost an hour, I was told to get out of line and stand by to be assisted. Needless to say I missed my flight. I then went back to the desk to speak with someone in regards to this. I was met with attitude and a barrage of words basically saying this was my fault. I asked to speak with a supervisor and the supervisor just told me there was nothing she could do and turned and walked away without trying to help me or come up with a solution. I called the 800 number trying to see if I could get some help. They left me on hold for over an hour. I just ended up buying another ticket for 100 dollars along with baggage. Then I looked online, the ticket itself was 49 dollars and they would not at least credit me the 51 dollars due to the inconvenience.