Spirit Airlines

Not Verified | Forget Covid safety. Some people were maskless. Many more weren't wearing their masks over their noses or even over their mouths for that matter. The plane definitely wasn't cleaned between flights as there was garbage on the floor of my seat.

Not Verified | So cramped on departure flight, elected to purchase exit row seats @ $22 per seat for extra leg room, on arrival flight only to be duped. This seat was worse than the departure flight, to makes matters worse I sat next to a guy who was 500lbs and clearly too big for the seat and he didn't pay anything. So why spirit had me to pay to be uncomfortable, also sent me a email concerning my complaint stating its going to take 30-60 days to address my complaint, didn't mention anything about a refund or apology.

✅ Trip Verified | Just want to say that me and my family were upset when we found out our flight was cancelled early Monday morning. After we received the news, we talked to a manager who provided great service. She worked with us and made sure we were good. Since we traveled with 2 adults and 4 children, we had to split to make it easier for us to find a different flight he same same day. Myself and my 2 older children flew out of the Ft Lauderdale airport, but my wife had to catch a plane with my younger 2 children from a different airport. Genesis provided her with a Lyft, she gave us vouchers to eat at the airport. Even though we are still annoyed about our flight being canceled, and the fact that we have to land at different airports and then find a way to our cars at phl airport, we had to acknowledge that this women and her staff provided excellent service. Thanks Genesis and the rest of the crew who were involved.

Not Verified | They have so many hidden charges, you have to pay to choose a seat next to your child or husband, they don't allow a carry on bag, personal luggage is allowed but they can charge you for personal luggage, not even checking if its fits in to personal luggage category. So even if the ticket costs less, you have to pay extra 65$ for personal luggage and you can't argue, otherwise they threaten to you that they will not you board on flight. Major problem is arrogant, rude, impolite staff.

✅ Trip Verified | Over priced bag fees. Hidden fees. Charge for snacks? Charge to pick my seat? Separated mine and my wife seats on the plane. That's just heartless and cold. Who does that? $240 for 2 checked bags? Outrageous and greedy. Never will I fly with Spirit Airlines again!

Not Verified | Horrible airline. Customer service was terrible, they were all rude and just left. We missed our flight due to them and they didn’t want to reschedule us a flight until the next day. Luckily we got a very nice agent and we were able to leave as stand-by’s. Not only did we miss our flight over 100+ did and it was such big chaos and no organization at all. Many people bought direct flights but when they got to the airport they were apparently connected flights? Also many people had to pay for bags they had already paid for.

Not Verified | Absolutely terrible, we had 3 separate flights get cancelled because of who knows what. Seats are terribly uncomfortable and they did nothing for us when they cancelled all of our flights.

✅ Trip Verified | Cancun to Baltimore via Ft Lauderdale. Spirit is a joke! Highway robbery, will never fly Spirit again. Will not go on vacation if Spirit is the only option. Literally left us stranded for 3 days.

✅ Trip Verified | Me and my family has at really bad experience at Ft Lauderdale. They want to charge extra for at Carry on bag. They almost make mess my flight. This airline is really bad. We will never fly again with spirit airlines.

✅ Trip Verified | Terrible!! They canceled the flight a few hours before my flight, causing me to scramble with other airlines looking for anything on that day since they had nothing to offer. I paid triple the amount to get on another flight the same day, and I was so stressed. Terrible, unreliable, customer service is beyond terrible. Never again!