Spirit Airlines

✅ Trip Verified | Spirit lost my luggage. Spirit had zero personnel available onsite to assist me at all. It has been a week now and still no help from Spirit. Call centre for baggage never answers the phone and does not return messages when left. I cannot get any help and I have no idea where my bag is or if I will ever get reimbursed. This is hands down the worst travel experience I have ever had and Spirit does not seem to care at all about letting me know what is going on.

Not Verified | I will never travel Spirit Airlines again. 4 1/2 hours from LAX to DTW, no WIFI, no plug to charge a phone, most uncomfortable seats, no sanitary wipes in bathroom, and on top of that, the tickets weren't even that cheap and we had to pay $100 for luggage.

Not Verified | The worst airline. Many extra charges hidden, that by the time we pay all of them, would have been as if we got a ticket on United or Delta. The attitude of all their personnel is so poor, unwilling to help. Our plane was delayed due to a medical emergency, and as a consequence, we missed our connection flight and ended up stranded in Dallas. Well, these people knew that almost 1/3 of their plane was going to Atlanta, and that we were missing the connection. Anyhow, knowing that, as soon as we arrived, they took our luggage and sent it to Atlanta, but left us passengers in Dallas, with no flight, no luggage and no help. These people were not willing to try to help us find a connection flight, nor give us at least a toiletry bag so we could spend the night. Of course, they did not want to pay for overnight hotel, and with an attitude told us to sleep in the airport. Unprofessional, rude, with the worst attitude. Never again. I am letting everybody know about how bad is this airline.

✅ Trip Verified | If you think you're saving money, you're wrong. This airline is going to fail to get you where you need to go when they say they will. I thought it would be a convenient airline, but it wasn't. You're better off driving. My first flight was delayed an hour, which was annoying but not the end of the world. The return flight was cancelled because the organization is a mess! So now I have to spend more money to cover for their mishaps. Just don't use Spirit. You'll just end up spending more money to get to where you need to be. Also their customer service was terrible. I got hung up on twice. In short, other airlines are worth the price, Spirit is just going to make you wish you flew with someone else.

Not Verified | Worst experience with any airline I have ever had. Total incompetence, first flight was canceled, had to book with another airline for an international flight 8 hours before boarding. We were told we would be refunded, has been 7 days still not a word. The bag check for the return flight was a complete nightmare, spent hours waiting, nearly missed our flight. Then when we landed at our destination, over half the people on our flight had their luggage lost. Never fly with Spirit, you will spend more money fixing their mistakes than you would by saving with them.

✅ Trip Verified | Spirit Airlines is an incompetent operation. If you think that it is a low cost airline, you are mistaken. With exorbitant fees for checking bags and fees to select your seat, etc. the ultimate price is equal to or greater than a ticket on a more professional airline. The airline and their schedule is very unreliable. Do NOT book with them unless you are prepared to have your scheduled itinerary changed with little notice. Recently, Spirit cancelled my flights to and from Tampa and put me on alternative flights --- with the return flight landing past midnight rather than the originally scheduled mid-afternoon timeframe. Then, trying to change these alternate flights was a nightmare. Spirit's website is VERY unfriendly, and (purposely) misleading. The website asked me to pre-purchase my checked bags ---- failing to note that I had already purchased checked bags when I made the original reservation and any subsequent purchase would be IN ADDITION to the original purchase. Therefore, I ended up paying for TWICE as many checked bags as I needed. I spent well over an hour on a "chat" with their "customer service" department --- to no avail. And to try to get someone on the phone is impossible.

✅ Trip Verified | By far the worst airline I ever took. These people were rude and the policy spirit have to where they make you miss you’re flight is unacceptable. These people will never get my service again. First time flying this airline and I will never return.

✅ Trip Verified | Spirit is the worst airline ever! Be ready they will delay our flight about an hour to a few hours. Always not in time. Not comfortable at all.

Not Verified | Danielle at the St. Louis airport check in was very friendly and patient trying to find our flight because our last one we missed. I really appreciate her for trying to help. Customer service like that is what it should always be people are not like her anymore.

✅ Trip Verified | So I had a connecting flight from New York to Chicago with a stop in between in Fort Lauderdale. My flight got so ridiculously delayed to Fort Lauderdale that I missed my flight to Chicago. They booked me for the “next” flight which was at 4 pm the next day. Spirit refused to pay for me to stay anywhere even though there was 16 hours till my flight and wouldn’t even refund me for my flight because “I had already taken part of the flight”. But before I found out about that the customer service agent lied to me and told me I would get a hotel voucher via email when he knew I wouldn’t and then disappeared. So I had to spend $200 to get a flight home with a better airline because there’s not a chance I’m ever flying with Spirit again.