Spirit Airlines

✅ Trip Verified | Spirit Airlines representative was so rude and aggressive. I had a flight at 6am September 2nd and was asked to arrive at airport 3 hour prior to flight. I arrived at 3:45 AM and was asked to joined a line that was so long that it wrapped around side and back of check in counter… after an hour of waiting I was made my way to get my bag tag then back on line. At 5:10 the start announcing last call for my flight and many people flocked the counter when I got to the representative spilled a cup of tea and he got furious. He went to the back to get papers to clean up my mess. I apologize profusely. He then looked at is time and told me “you are not getting on that flight” He said “you need to go deal with customer service to be rebooked”. I called service and waited 2 hours without anyone picking up the phone. I also joined the chat line that took 1 hours before someone responded. The chat went on for 1:30 hour with long wait time in between responses. I eventually got so frustrated I had To purchase new ticket on a different airline because I had to get to my wedding. There is no service department to help you or guide you in these circumstances.

Not Verified | Never flew, Had to cancel and it said I will get a certain amount of credit if I cancelled on the screen, I kept the screen shot. Then when I received the email it was only the amount I paid for baggage, a small portion of the charges. I have emailed support, executives with the screen shots and the email and never receive a response. This is a fly in the night airline at best. In the end they got me for over $1000. I will never again book a flight with Spirit.

✅ Trip Verified | Love yourself dont fly spirit! They treat you as if they were paying you to fly! Dont let them fool you by cheap prices. They will make sure you pay that $60 each luggage and if you don't upgrade your seat be ready to sure to sit in seats 30 and down.

✅ Trip Verified | Worst service ever. I traveled with my newborn baby. Landed at Tampa Airport. Sit down for 7 min to feed my baby, went down to baggage claim and my bags is in the locked room. No attendant available. No one can help. No one cares. I called baggage claim for spirit airlines, and gentlemen can not help at all, he actually don't care. All stuff for my baby were in my bag. I even called to airport customer service, they do not have a clue about anything.

✅ Trip Verified | I booked a flight to Florida in June for travel in November. The flight was changed 2 times the second time is was a flight I couldn't make due to work schedule. I went on Spirit.com and canceled the flight and waited about 2 weeks and found another flight that suited my needs. I rebooked my trip only to find out today that my flight was rescheduled again. I called a representative and asked them for a refund and they flat out refused. This is totally unacceptable. They should absolutely refund my money because this rescheduling problem wasn't my doing it was spirit airlines. They are the worst airline ever. I will never fly with them again.

Not Verified | I bought a ticket for Jamaica from Florida. Spirit airlines took it upon themselves to change my flight date to an earlier day (I did not have a place to stay on that day). I tried to change it back and they said “no” and kept my money. I had to buy another ticket with Delta airlines (they were amazing). Now Spirit airlines is giving me till the end of the year to use my ticket or keep my money. I don’t understand how they can get away with this.

Not Verified | Terrible experience. This airline is absolutely terrible. Going to Chicago from ft Lauderdale took forever for whatever reason. The icing on the cake was our return flight to ft Lauderdale, we were in the plane ready to take off at 6:35pm the pilot comes overhead to say we have no fuel and we're waiting for fuel so we can take off. It's currently 7:10pm as I'm writing this, still no fuel.

Not Verified | First time traveling with spirit and I didn’t know they charge carryon bags, also they charge for seats, they charge for every single thing including water. On our way back from Cancun Mexico, we had to wait more than 40 minutes to get our bags, they are just bad, they charge so much. I suggest if you travel with a party bigger than five then please catch another airline. Just so you can have a little more in your pocket

✅ Trip Verified | This is the worst Airline to fly with. It is not worth the extra $10 or $20 you will save. The staff is extremely rude and impolite. Also keep in mine that what you save on the cheaper flight you will over spend in luggage. Save yourself the hassle fly anybody but Spirit.

✅ Trip Verified | Booked a flight, not only did they cancel but refunded $55 out of a $280 plane ticket. The $55 was for "baggage". For those under a tight budget, you might lose hundreds and still not fly. Stayed on hold for over 3 hours to simply get hung up on the moment someone went to answer the phone. Its simple. Do not use them. Don't be the one out hundreds of dollars due to malpractice and incompetence