Spirit Airlines

✅ Trip Verified | I wish I could review this airline with negative stars. The overcharged me because I had a wallet hanging on my chest and when I was going to put the wallet inside of my personal bag they told me they I was not allowed to do so and that they had to charge me on the wallet because it was an additional personal item. They are the worst! The plane was dirty. Terrible customer service.

✅ Trip Verified | This is the fourth time in my life I’ve ever flown spirit after the second time I promised myself I would never fly this airline again. I fly every month between the Caribbean and America where I have homes in both places. I had an event coming up on August 24 for my business in America I found a ticket to leave on 23 August arriving on 23 August in New York. As usual the flight from Jamaica from Spirit was delayed every single time the flight leaving Jamaica is two hour delayed with Spirit. I don’t fly it but I have friends that work at the airport so everyone is aware of that delay I took the chance to fly Spirit. The flight was more than two hours delayed it made me miss my connecting flight in Fort Lauderdale, when I got to Fort Lauderdale they were extremely rude, they made a stand on a line from for five hours. The car going to the hotel that they put us in took over an hour to come. The flight that they booked me on was canceled and they had to book me on another flight that was delayed. I did not get home until August 25 and I left Jamaica on August 23 - my event was on the 24th finding any ticket to leave and go to New York was over $1000 that day. They very well knew they would make us miss our connecting flight and the hotel only allow you to stay till 12 PM. I ended up having to pay for another night at the hotel because my flight was not leaving until 8 PM but of course that flight was also delayed. This is their way of operating they made me miss a lot of money for my event on the 24th. I’m very angry about that they made me pay for a hotel. They are liars, they are disrespectful - this is not about you get what you pay for when you offer a service you’re supposed to accommodate your customers and honor the promises that you’ve made to them they do not care about us they just want our money when I got to the hotel to hotel basically told me that they are usually booked more than half of the people that stay in their hotel are from Spirit Airlines delays. It should not take me two days to get home the people were super disrespectful - they actually argued with us when we had to stand up for over five hours on lines being taken upstairs and then downstairs and upstairs this is ridiculousr.

✅ Trip Verified | I would give it a 0/10. The worst airline. Delayed across the board. The only delayed airline during my travel time. Customer assistance does not know anything about the luggage information. No meals. No snack. We are international travelers. You pay for all luggage. Check in and hand carry. This airline will ruin your vacation.

✅ Trip Verified | Absolute worst airline ever. Rude people, horrible seats and if your over their 40lbs limit on luggage they charge you an additional 71.00 or you can take your items out to be under the 40 lb limit which still makes no sense because your still bringing the extra weight on the plane. They are always delayed or cancel your flights for no good reason. Do not fly with them, it’s worth it to pay a little more and be with a better airline.

Not Verified | I will never again try to travel via spirit Airlines. My children contracted COVID before my flight I contacted spirit airlines an they were rude as well as insensitive. I did everything that they required as far as uploading my proper documents and they left me in limbo. Call them every day two or 3 times a day with hours long hold time. Everybody across the world knows that if you contact or are in contact with someone who test positive for covid-19 you have to quarantine it is not as if I just deliberately canceled my flight who expects that they are going to contract COVID-19 after all that time and the run around they put me through for 30 days they gave me a flight credit that I have to use within 60 to fly where I have no place to travel to within 60. I do not travel like that I contacted the CEO to get a a senseless response of after my flight credit expires in 60 days go through the same endless steps to get another 6 months flight credit once again I have no place to travel to but I guess they are doing that bad to basically strong arm a single parent out of $191.00. I totally understand that they have procedures however I guess I was supposed to come to the airport and risk everybody else with this deadly infection.

Not Verified | Worst airline I have ever dealt with. They change your days without notice or options other than to cancel. Try to charge you for every little bit they can. I spoke with two supervisors, one never called back and the other was extremely incompetent. I got no resolution, no options. They wasted my time and money big time. The worst part is not the price or charges but the customer service, they only care for money no customers saying is part of the policy but will never even try to make it up in any way.

✅ Trip Verified | Spirit Airlines representative was so rude and aggressive. I had a flight at 6am September 2nd and was asked to arrive at airport 3 hour prior to flight. I arrived at 3:45 AM and was asked to joined a line that was so long that it wrapped around side and back of check in counter… after an hour of waiting I was made my way to get my bag tag then back on line. At 5:10 the start announcing last call for my flight and many people flocked the counter when I got to the representative spilled a cup of tea and he got furious. He went to the back to get papers to clean up my mess. I apologize profusely. He then looked at is time and told me “you are not getting on that flight” He said “you need to go deal with customer service to be rebooked”. I called service and waited 2 hours without anyone picking up the phone. I also joined the chat line that took 1 hours before someone responded. The chat went on for 1:30 hour with long wait time in between responses. I eventually got so frustrated I had To purchase new ticket on a different airline because I had to get to my wedding. There is no service department to help you or guide you in these circumstances.

Not Verified | Never flew, Had to cancel and it said I will get a certain amount of credit if I cancelled on the screen, I kept the screen shot. Then when I received the email it was only the amount I paid for baggage, a small portion of the charges. I have emailed support, executives with the screen shots and the email and never receive a response. This is a fly in the night airline at best. In the end they got me for over $1000. I will never again book a flight with Spirit.

✅ Trip Verified | Love yourself dont fly spirit! They treat you as if they were paying you to fly! Dont let them fool you by cheap prices. They will make sure you pay that $60 each luggage and if you don't upgrade your seat be ready to sure to sit in seats 30 and down.

✅ Trip Verified | Worst service ever. I traveled with my newborn baby. Landed at Tampa Airport. Sit down for 7 min to feed my baby, went down to baggage claim and my bags is in the locked room. No attendant available. No one can help. No one cares. I called baggage claim for spirit airlines, and gentlemen can not help at all, he actually don't care. All stuff for my baby were in my bag. I even called to airport customer service, they do not have a clue about anything.