Spirit Airlines

Not Verified | Flying with this airline was a horrible experience. Our connecting flight to our final destination was cancelled last minute with no explanation. We had to wait for hours to get our bags and stand in line to try and get another flight. They didn’t help with booking a replacement flight (which were a lot more expensive) and we had to completely change our travel plans. Never fly with this airline!

✅ Trip Verified | I flew a week before Christmas and got to the airport three hours early all prepared. My flight got canceled last minute and I had to wait four hours in line just to get it rebooked. They do have an option for you to rebook online but the waiting time was over an hour, if that was even accurate. The employees were not all that friendly or helpful and one would give you information about some thing and the other one would give you different information. It was very disorganized and confusing. I will never again fly this airline. United and Southwest are much better. Especially because you don’t have to pay for carry-ons and all these extra fees. Please take my advice and save yourself a headache and do not fly this airline. It is not worth the few bucks that you would possibly save.

Not Verified | Spirit is the worst airline I have ever used. I booked a flight with them months in advance to come visit my family for the holidays and three hours before my flight early in the morning they send an email that the flight is cancelled. Can't get anyone on the phone (waiting for over 45 minutes), and no way to easily request a refund through the app. I am never flying with this airline again. They might be cheap, but be prepared for everything to go wrong. If you can handle that, then by all means don't hesitate to book with this airline.

Not Verified | What a horrible experience. We were waiting to board the plane and it got canceled. We waited in line for 5 hours to be told they will give us a voucher to stay somewhere. I run a business and needed to be home when I needed to be. I booked the flight with a return date for a reason. This airlines inability to run an airline should never been a reason for passengers to suffer. Should be ashamed at all the people and kids that this affected. Should never happen and they way it was handled was totally unacceptable! As a business owner I would have started at the top and fired everyone that was involved. I own a business of 300 employees and I should have never took such of a disastrous airline and so many incompetent personal! The staff acted like it was the passengers fault! Someone needs to read this and take action! Everyone blames everyone else but in the end it is the airline’s responsibility to make sure that all passengers are taken care of! Worst airline I have ever flown on.

✅ Trip Verified | Spirit truly sucks. After waiting in the security line, the boarding pass on my phone did not work at the security gate and I had to go back to the check-in counter to get a paper one then go back and go through the security line again. The gate agent charged me $67 for a small suitcase I forgot to check-in. The seats as hard as a wooden bench, and do not recline. There were several passengers wearing masks over their chins. The flight was 3 hours late so I missed my TriRail train home and had to rent a car for $110. The flight attendants gave a loud and obnoxious sales announcement for Spirit's credit card that woke most of us up at 11.30 pm when we were sleeping. You have to pay for anything to drink. Let's see, there were more annoying details but I am trying to forget the experience.

✅ Trip Verified | My wife and I travelled between Dec 6 and Dec 11. Our entire experience with Spirit Airlines was a disaster! They delayed our initial flight out on our anniversary vacation causing us to miss our connecting flight. After spending 5 hours in the Orlando airport, the only option was a hotel stay that night and missing a day at our all-inclusive resort. The only compensation they wanted to give was $50 towards a future flight and $28 in food vouchers to be used in the airport! The hotel that we chose to stay in advised us that they had no vacancies and that Spirit was terrible about connecting flights and causing over-night stays. To their credit, they found us a room! Fast forward to Dec 11. We are on our way home. The flight crew on NK1021 was the rudest and most unprofessional flight crew I’ve ever experienced! The lectured the plane as if we were in the first grade and threatened to throw anyone off the plane that lowered their mask longer than it takes to eat or drink. If they would’ve spoken to most people like that in any other setting they would have been slapped across their pompous faces! No flight that we were on left on time. The baggage fees were higher than advertised and no one in customer service seem to care at all that they are there to assist customers! I would not fly with Spirit again if the flight was free! I’d rather pay another airline and be treated with respect!

Not Verified | Absolutely the worst experience ever. I stood in security for over an hour, just for Spirit to change the departure time of our flight while in line. Myself and several others missed the flight...then lost our money. Great service. Guess that's what I get for being cheap. I'll stick to Southwest or Delta. They know how to take care of their clients. Shame on you Spirit... especially at the holidays. Someone fire that pilot and update your cancellation policy when it's the airlines fault.

✅ Trip Verified | San Pedro Sula to Fort Lauderdale. Worst customer service, bad attitudes, flight was delayed. My daughter had the worst time with them. They even made her cry. It was a horrible experience. Worst service.

✅ Trip Verified | Worst airline experience of my life. My flight was delayed, I arrived to check in 1 hour before scheduled departure only to be told that check in was closed. Agent proceeded to play a little game with me where they first told me I couldn’t get on the flight which boarded in 1 hour but then told me maybe I could. Then after finding I could, it took three agents 10 minutes on the computer with nobody else in line to figure out how to print me my boarding pass. Ohh by the way when I told them I needed a boarding pass they looked at me like I was from mars and told me I should already have it? They handed me my boarding pass and told me to run as fast as I could to the gate so I didn’t miss the plane. Arrived to gate only to be told that the plane was delayed again for cleaning for another 40 minutes making me wonder why they told me to run so fast. 1 hour later got on the plane, after loading entire plane captain came on and said plane had a serious mechanical problem and now we all needed to deplane and take the next plane…making me wonder why I had been waiting on them 1 hour previously to “prep” the plane only to find out we needed a new plane after getting all strapped in. Another hour later we were preparing to load second plane and some spirit airlines staff starting yelling and screaming in a loud and threatening voice at multiple passengers telling them they were not to talk back to her or give her attitude if they wanted to get on the flight and telling them to listen to what she told them or else basically threatening everyone like an insane person. To top it all off, and add insult to insult after we eventually got on the new plane and the staff kept telling everyone so sorry. I thought wouldn’t it be nice if they offered everyone a complimentary cold drink or coffee as a nice gesture to make up for this mess but they started selling water and soft drinks for $3+ each.

✅ Trip Verified | We planned to travel from Miami to Denver, December 4th, 2021 and get back to Miami on December 9th. We booked both direct flights and arrived on time at the boarding gates on both flights! Our first flight was done 20 minutes before expected and I wasn't notified about that. My wife is pregnant, she went to the restroom in front of the gate a minute and when she came back they had closed the gate before the time specified on our boarding passes, so we missed the flight and the attendant was super rude! I tried to talk to her, to explain that my wife was coming with my son but it was in vain. They closed the gate earlier than the 15 minutes showed on our boarding passes. The flight departed early and we were not notified about that before. We tried to talk to the attendant explaining everything, showing her our boarding passes and the time but she didn’t care about it and started to yell, telling us that we should be there 45 minutes before. (Unbelievable). We needed to wait about 3 hours in MIA, to get the next flight, that was not a direct flight like we paid for. After that, 10 hours traveling to Denver, passing by Houston, TX first. I tried to explain the situation to many attendants and showing the time, but nobody said anything or helped us, including about the bags that were on the flight, and was left for the day in the baggage claim in Denver. We were charged an extra $600 to get this second flight. Needed to pay extra money to stay in Denver before starting to drive to Aspen. Will never recommend Spirit to anyone! In Denver, when we were coming back to MIA, the flight was late more than 30 minutes and nobody was informed! The attendants at the boarding gate were extremely rude with many passengers that tried to have information. Flights with Spirit was extra stressful and we were extremely disrespected!