Spirit Airlines

Not Verified | Absolutely the worst experience ever. I stood in security for over an hour, just for Spirit to change the departure time of our flight while in line. Myself and several others missed the flight...then lost our money. Great service. Guess that's what I get for being cheap. I'll stick to Southwest or Delta. They know how to take care of their clients. Shame on you Spirit... especially at the holidays. Someone fire that pilot and update your cancellation policy when it's the airlines fault.

✅ Trip Verified | San Pedro Sula to Fort Lauderdale. Worst customer service, bad attitudes, flight was delayed. My daughter had the worst time with them. They even made her cry. It was a horrible experience. Worst service.

✅ Trip Verified | Worst airline experience of my life. My flight was delayed, I arrived to check in 1 hour before scheduled departure only to be told that check in was closed. Agent proceeded to play a little game with me where they first told me I couldn’t get on the flight which boarded in 1 hour but then told me maybe I could. Then after finding I could, it took three agents 10 minutes on the computer with nobody else in line to figure out how to print me my boarding pass. Ohh by the way when I told them I needed a boarding pass they looked at me like I was from mars and told me I should already have it? They handed me my boarding pass and told me to run as fast as I could to the gate so I didn’t miss the plane. Arrived to gate only to be told that the plane was delayed again for cleaning for another 40 minutes making me wonder why they told me to run so fast. 1 hour later got on the plane, after loading entire plane captain came on and said plane had a serious mechanical problem and now we all needed to deplane and take the next plane…making me wonder why I had been waiting on them 1 hour previously to “prep” the plane only to find out we needed a new plane after getting all strapped in. Another hour later we were preparing to load second plane and some spirit airlines staff starting yelling and screaming in a loud and threatening voice at multiple passengers telling them they were not to talk back to her or give her attitude if they wanted to get on the flight and telling them to listen to what she told them or else basically threatening everyone like an insane person. To top it all off, and add insult to insult after we eventually got on the new plane and the staff kept telling everyone so sorry. I thought wouldn’t it be nice if they offered everyone a complimentary cold drink or coffee as a nice gesture to make up for this mess but they started selling water and soft drinks for $3+ each.

✅ Trip Verified | We planned to travel from Miami to Denver, December 4th, 2021 and get back to Miami on December 9th. We booked both direct flights and arrived on time at the boarding gates on both flights! Our first flight was done 20 minutes before expected and I wasn't notified about that. My wife is pregnant, she went to the restroom in front of the gate a minute and when she came back they had closed the gate before the time specified on our boarding passes, so we missed the flight and the attendant was super rude! I tried to talk to her, to explain that my wife was coming with my son but it was in vain. They closed the gate earlier than the 15 minutes showed on our boarding passes. The flight departed early and we were not notified about that before. We tried to talk to the attendant explaining everything, showing her our boarding passes and the time but she didn’t care about it and started to yell, telling us that we should be there 45 minutes before. (Unbelievable). We needed to wait about 3 hours in MIA, to get the next flight, that was not a direct flight like we paid for. After that, 10 hours traveling to Denver, passing by Houston, TX first. I tried to explain the situation to many attendants and showing the time, but nobody said anything or helped us, including about the bags that were on the flight, and was left for the day in the baggage claim in Denver. We were charged an extra $600 to get this second flight. Needed to pay extra money to stay in Denver before starting to drive to Aspen. Will never recommend Spirit to anyone! In Denver, when we were coming back to MIA, the flight was late more than 30 minutes and nobody was informed! The attendants at the boarding gate were extremely rude with many passengers that tried to have information. Flights with Spirit was extra stressful and we were extremely disrespected!

Not Verified | Horrible. Horrible. Horrible. Inefficiency is so bad it’ll make you laugh! Do not move with a sense of urgency and this will cause you to miss your connection. Complete waste of an airline.

✅ Trip Verified | Every time I have flown with Spirit Airlines, there seem to be issues, frequently delayed. On one trip, I purchased a ticket that my daughter was unable to use. I decided to not change anything and keep the seat (since I purchased it) for extra space. I was then told at the gate that if the seat was not full, they would put someone else in it. Only place that you can buy something and have the company take it back because you're not using it. I just booked again and they changed our flight from arriving at 12:30pm to arriving at 12:56am, on a school night! Any night time flight would not work for me because I cannot drive late at night. I agreed to fly the night before and get a hotel since it would not be a school night. I asked that if they switched it, that they honor the cheaper price for the inconvenience since it was $30 per ticket cheaper at that time. They would not even make this concession. I would pay double. Triple their prices to never be treated so disrespectfully. As a small business owner, I would have no customers if I treated them in this manner.

Not Verified | The worst experience ever, was supposed to depart from Richmond VA at 8.20 am, they had an hour and a half delay causing me to missed my connection flight in Orlando FL. Get there at 9.45am to be told the next flight was at 9.40pm causing me to miss work. Agents were rude, I’m diabetic, I ask if my bags were there so could take my meds, she told me it somewhere and went on to talking to her coworker and greeting staff so I was without my medicine for 12 hours. The flight finally took off at 9.40, get home at 2.08am, waited an hour cause my suitcase wasn’t there to be told it was still in Florida so still had no way to take my meds. Call customer services three times get hung up on, every time I ask for supervisor. Will never again use this airline again.

Not Verified | I had to take time to write this review from how genuinely disappointed I was with this airline. I flew with Spirit for the first time on November 27th, 2021 leaving Miami, FL. By far the worst experience I have ever had with any airline. First off, the flight attendants were extremely rude, the seats are the most uncomfortable seats I’ve ever encountered on a flight (I’ve flown Delta, AA, JetBlue, Frontier, Etc.). The cabin was very shaky and the bins were old and unstable, causing the entire plane to shake as if it were falling apart. Overall, this was my first and most definitely last time flying Spirit. Don't go if Spirit is your only option.

Not Verified | I Just wanted to post a most necessary review complimenting 3 particular Spirit Airline employees that are truly an asset to this airline. This is the very first time that I have flown with Spirit and I must say that from the moment that I began my check-in; Daniel, Chyanne and Itiana were the most professional and helpful. They made the entire experience very delightful and pleasant. Above and beyond their duties they went. I wish every passenger could experience such a wonderful trio and their courtesy is most priceless. Glad you have them on your team. Because of them and their professionalism; I will be choosing Spirit Airlines again and again.

Not Verified | Spirit changed my flight twice and now made it a non direct flight. I would not have booked a flight with a lay over. They changed my flight last year too. I called and they only offered changing my flight to a different day! I already booked my out of the country hotel a year in advance so this was not a solution. Never flying Spirit again!