Spirit Airlines

Not Verified | Multiple times the flight was delayed with no notifications. Rude staff. Then they gave an update that our plane landed and it took over an hour to get the plane ready. Would advise not to use Spirit Airlines, I won't ever again. I would give them no stars if allowed.

Not Verified | The overall service is terrible specially at the airport. At the beginning I made a mistake with the original reservation and called customer service and even though costed me a lot of money the issues was resolved. Now once it was the day for my flight back home the day before they canceled the flight with no reason and sent me the info the night before which I didn’t see it because the flight was pretty early. When I get to the airport realized my flight was canceled and that’s when the problem started. First the counter lady just told me “hey just flight was move for tomorrow, you have to come back tomorrow” of course I explained to her that I didn’t live in that location I will need a hotel or something to stay but she refuse to help with a very poor attitude. Then referred me to the supervisor for a refund which it took 2 hours and I was left in the limbo with no other option to either get in another flight or a hotel for that night. This is the first review I ever done in my life but honestly the money that you save is not worth at all.

✅ Trip Verified | Worst experience ever. Flew to Detroit with my friends to attend Club meet to feed the Homeless Veterans Christmas Dinner. To only get to airport to fly back home and to be lied to and said flight was canceled because of bad weather. No bad weather at from Detroit to Atlanta. Then wanted to give me and my friends a partial refund which I still hadn't received. I had to pay someone to drive all the way from home to come and get us. Next flight was full for tonight. Next available flight is in 2 days. Spirit ruined my good deed. Time to found another airline.

✅ Trip Verified | Absolutely terrible service. Had a flight scheduled and canceled our flight a couple of hours before departure time. Had to wait in a 4 hour line and couldn’t even tell me why they canceled the flight. They could not accommodate us for a flight until 4 days later. The person helping us rebooked our flight but didn’t tell us that we wouldn’t get a refund if we needed to reschedule she said she could do nothing for us and we had to call customer service. Also when she rebooked us she only gave us a trip to get there and no plane ride to come back when we originally paid for round trip to go there and to come back. So they basically robbed us of our money. They gave us a voucher through email for 50$ which expires tomorrow. When our flight isn’t for the next four days that they had available. Then when I tried calling customer service nobody answered. This was honestly a total disaster and a huge waste of time. Please save your money spend the few extra dollars and go to a better airline. We had reservations to go to and have been saving up and everything got ruined. I am completely in awe of the situation and have no words. Utterly disappointed. If I could rate this plane line a 0 I would.

Not Verified | Worst airline ever, full stop. They don’t enforce mask wearing, delay flight because they are inept and inefficient, and have terrible planes and equipment. The price isn’t worth any of the hassle.

Not Verified | Flying with this airline was a horrible experience. Our connecting flight to our final destination was cancelled last minute with no explanation. We had to wait for hours to get our bags and stand in line to try and get another flight. They didn’t help with booking a replacement flight (which were a lot more expensive) and we had to completely change our travel plans. Never fly with this airline!

✅ Trip Verified | I flew a week before Christmas and got to the airport three hours early all prepared. My flight got canceled last minute and I had to wait four hours in line just to get it rebooked. They do have an option for you to rebook online but the waiting time was over an hour, if that was even accurate. The employees were not all that friendly or helpful and one would give you information about some thing and the other one would give you different information. It was very disorganized and confusing. I will never again fly this airline. United and Southwest are much better. Especially because you don’t have to pay for carry-ons and all these extra fees. Please take my advice and save yourself a headache and do not fly this airline. It is not worth the few bucks that you would possibly save.

Not Verified | Spirit is the worst airline I have ever used. I booked a flight with them months in advance to come visit my family for the holidays and three hours before my flight early in the morning they send an email that the flight is cancelled. Can't get anyone on the phone (waiting for over 45 minutes), and no way to easily request a refund through the app. I am never flying with this airline again. They might be cheap, but be prepared for everything to go wrong. If you can handle that, then by all means don't hesitate to book with this airline.

Not Verified | What a horrible experience. We were waiting to board the plane and it got canceled. We waited in line for 5 hours to be told they will give us a voucher to stay somewhere. I run a business and needed to be home when I needed to be. I booked the flight with a return date for a reason. This airlines inability to run an airline should never been a reason for passengers to suffer. Should be ashamed at all the people and kids that this affected. Should never happen and they way it was handled was totally unacceptable! As a business owner I would have started at the top and fired everyone that was involved. I own a business of 300 employees and I should have never took such of a disastrous airline and so many incompetent personal! The staff acted like it was the passengers fault! Someone needs to read this and take action! Everyone blames everyone else but in the end it is the airline’s responsibility to make sure that all passengers are taken care of! Worst airline I have ever flown on.

✅ Trip Verified | Spirit truly sucks. After waiting in the security line, the boarding pass on my phone did not work at the security gate and I had to go back to the check-in counter to get a paper one then go back and go through the security line again. The gate agent charged me $67 for a small suitcase I forgot to check-in. The seats as hard as a wooden bench, and do not recline. There were several passengers wearing masks over their chins. The flight was 3 hours late so I missed my TriRail train home and had to rent a car for $110. The flight attendants gave a loud and obnoxious sales announcement for Spirit's credit card that woke most of us up at 11.30 pm when we were sleeping. You have to pay for anything to drink. Let's see, there were more annoying details but I am trying to forget the experience.