Spirit Airlines

✅ Trip Verified | If it was possible to give a zero, I most definitely would. Second or third night in a row this flight was cancelled. Horrible communication on the staff’s part. They had us waiting 7 hours yesterday and 5 hours today. A lady was very upset about missing her wedding and Spirit doesn’t care. The attendants are extremely rude and act irritated when we just want any update we can get. There’s a reason people say this is the worst. Never flying with them again. The extra $40 extra for another airline is nothing in comparison to the stress Spirit will give you. Use any other airline.

Not Verified | Booked a flight on Spirit and then realized that the flight times were pm, not am. I cancelled the purchase within minutes and requested a refund. I was ignored and not only charged for the flight, but also only credited for a portion of the cost (change fee). I never took this flight. I am also required to use the remaining funds within 90 days. I will never deal with this cut rate airline again.

Not Verified | As with many reviews that you will see online regarding Spirit Airlines, this is without question the worst airline I have ever flown on. I don't just think Spirit has the worst customer service in the airline industry, but truly they have the Worst Customer Service of any business I've ever experienced. I don't know how they are still in business. I would give them zero stars if that was an option. Horrible!

Not Verified | The flight got cancelled at the last minute and they didn't even have any other flights out to Tampa, Florida that day, the wait time was three days. Good thing Southwest had some flights. You're better off with Southwest airlines. If you want to have you're flight cancelled and your money taken then Spirit Airlines is the one for you.

Not Verified | Columbus to Fort Lauderdale. Had a horrible in-flight staff experience. Sent an email to Spirit and never heard one word back. I left them names, flight numbers, everything they needed at address the matter with me. No phone call, no email, no response at all from Spirit. They are cheap, but not worth a dime.

✅ Trip Verified | Las Vegas to Los Angeles. I fly every month from Las Vegas to LAX and back since 2017 and this is the 1st time I flew on Spirit Airlines and the travelling roller bag I always carry on was denied carry on and I had to pay more than the flight to check it! Spirit - never again!

✅ Trip Verified | Me and my 11 year old son went on vacation to Miami from Dallas, TX on 24th December 2021 and our return flight was on 12/31/2021; 12:56PM. The outbound flight was cancelled at 11PM on 12/30/2021 and email was sent stating we booked American Airlines flight for you to DFW. These emails were sent when I was in deep sleep. I saw the email before starting to airport. From 9AM to until evening 6:45PM (vacated the AirBNB, I went to airport, returned the rental car and started my calls to spirit airlines) for each customer call I was holding the line to get representative on line for 1hour. Like this I made 4 calls to customer service - requesting to put me on 12/31/2021 flight or provide accommodation as my 11 year old started showing signs of sickness. by 5:15PM my son's temperature went up to 102 degrees. I was pleading the customer service to help me with putting me on a flight which can reach my home by even midnight. I booked American Airlines for $800 and somehow managed to reach home that night. Next day I asked to process my refund for "Not flown" flight and all that Spirit airlines paid me is $78 ($30 baggage and $48 for the seats that I paid). The thought process of the management and airline founder is cheap..

✅ Trip Verified | This airline should not be allowed to operate. I (unfortunately) have to utilize Spirit frequently because they have an “affordable” direct flight along a route I travel often. However, they frequently cancel flights without notifying their passengers, delay flights for long periods of time without notifying their passengers, and make any attempt to grab at money they can. Most recently, I purchased a checked bag on both legs of my round trip flight. Mind you, the bags themselves cost more than the actual flight. When the bags did not show up on my itinerary, I made the horrible mistake of reaching out to their customer service. After waiting almost an hour to speak with a representative, they informed me that I had only purchased one leg and they would be happy to add both to my itinerary for an additional $50. I was charged for both legs, and the customer service representative was extremely unhelpful and kept insisting I purchased one. Well I guess my bank, who showed both purchases, was incorrect.

✅ Trip Verified | Horrible airline and in the end they are not cheaper, they make you pay for any other change. Very short staffed and it caused me to miss the flight and they still charged me full price for a new same day flight and plus Baggage. There is no one to talk to!!! Horrible service.

Not Verified | We booked a flight with Expedia from BDL CT to Punta Cana via AA, however, on a way back, they gave us flight with Spirit airline. To start off - they charged us $88 for over the allowance weight - we had 2 suitcases (one per each of us), for which we paid $65 dollars each plus the additional $88.00 for overweight (which is over 45lbs) and our suitcases were 55 lbs each (this is international flight). We paid additional fee for extra leg room which was another $30.00. All together the flight was over 6 hours, but the seats were uncomfortable, no entertainment and not even a glass of water. When we came back to BDL, we received our luggage and went home right away as it was around 1am and we were tired after almost 6 hours flight. In the morning when inspecting the luggage we found that both of our luggage's were damaged severely, to the point where we couldn't use them anymore. One suitcase had a hole on a bottom and the other one was missing a wheel. Trying to contact Spirit Airlines is impossible - they never answer the phone.