Spirit Airlines

Not Verified | I wouldn’t even care about how uncomfortable and horrible the flights are but how they treat you is horrible. Bounced around for hour after hour in lines because workers would disappear. Every flight I had was delayed or changed last second while at the gate. Missed multiple flights. Stuck, wasted the whole reason for the trip. Final insult charged me the same as my whole plane ticket overseas for a grocery bag with 2 pairs of shoes in it after making me miss my connecting flight.

Not Verified | Literally awful. Seats are uncomfortable, boarding is slow, inflight refreshments are expensive even for a five hour flight. Flights delayed, changed, moved around with hardly any warning. Never flying Spirit again. It was not worth it

✅ Trip Verified | This is the worst airline in the world. We are sitting here in Illinois because they have no available gates to let us off. We have been sitting here for almost 2 hours and it’s 1:30am. They said they have no gates and not enough workers. This is unbelievable.

✅ Trip Verified | We missed our cruise because our 7 am flight from akron to Orlando was delayed. No help to get us to Florida any other way. We finally told them there was a flight out of Cleveland that would take us to San Juan to catch up with our cruise 3 days later.. Norwegian accepted this. BUT we had to take a Lyft to Cleveland and wait there for 5 hours. Go to Miami and wait another 2 hours. Get a flight to San Juan and arrived at 2 am. We are going to fight with Spirit to at least help us with our room expenses for 3 nights. Room cost in San Juan was 400.00 a night including all the taxes. And not to mention the food. This would have all been paid for on our cruise. This is just the beginning of our terrible experience with Spirit. From long lines to unhelpful customer service to long waits to talk to anyone. To waiting hours in baggage drop off lines. And to top it off our flights for 2 were 1250.00. NOT a cheap priced airline. I have flown all my life on other airlines and I am not new to flights. I will say that Spirit deserves a rating of zero. I will never ever fly Spirit again and suggest if you want your sanity that you won’t either.

✅ Trip Verified | The problems began at the check-in to my departure flight (EWR-MCO,) where I was pulled aside for a few minutes while every other passenger boarded next to me. The employee checking me in was on the phone while attempting to check me in, and seemed confused but to not care much at the same time. I was finally allowed on the flight with just a few passengers left to board. The flight to Orlando was perfect, and everything was fine except for the checked baggage taking exceptionally long to arrive after landing. The day before my return flight, I called in to see if there was any possibility of pushing my flight back (as I had seen multiple seats available for later flights online.) After waiting on hold for approximately a half hour, I was connected to an agent who then told me that I had no flight booked. Upon more holds and investigating, I was informed that my return flight was cancelled due to me "not arriving" to my departure flight. After further discussion, I was told my only option was to re-instate my initial flight for a $30 fee. I told the agent it was ridiculous to me that I would have to pay to re-instate a flight that never should have been cancelled in the first place. I was eventually offered to be transferred to a supervisor, where I was then on hold for another hour and half before the call was dropped on me. At this point, I was already in contact with the online chat and called back in to attempt again on the phone. In total, I was on hold for about six hours before the initial flight was re-instated through the online chat. I hung up the phone line, and just accepted that I at least had my initial flight re-booked. That was, at least, until I arrived at the airport and was told that there was no checked-in bag for my ticket. I was then forced to pay an additional $70 to bring the bag, I had already flown down with, back up with me to Newark. I was able to make my flight home where, upon arrival, I noted the time that I had arrived to the baggage claim gate. From that point, it took over 30 minutes for the bags to begin coming back for the fellow flight members and I. It was then the next day, and I was looking through my bank statements just to confirm everything looked correct when I found an additional $3.50 fee from Spirit Airlines for "Onboard Irving TX". I have never been to Texas in my life, and am now concerned about the company falsely charging me even further for things that never even happened. If not everything else that went completely wrong with these flights and the customer service between, I find immensely unacceptable that I was allowed on my flight to MCO without the company even acknowledging me on the flight. At that point, I could have been any single person allowed onto the plane without any definitive answer as to who; and I find that genuinely terrifying. It is for the multitude of reasons listed above that I will never fly Spirit Airlines again, and I would not recommend anybody else to as well.

✅ Trip Verified | Not only did I have a terrible experience with Spirit, but within 2 days my brother and I concluded we will never fly Spirit again. During our Christmas vacation in Florida, my brother went to fly back to Jersey and when no ticket was found they told him he was never on the plane down to Florida (which he obviously was since he was in Florida) and after being on the phone with customer service for 6 hours he was finally refunded another ticket, but without his baggage so he had to pay another $75 for his bag. Sounds like a major security issue to me, they completely weren’t aware of a passenger being on board? Then, 2 days later when the rest of my family is at Tampa airport ready to go back to Jersey, we check our bags in (which is also a scam because the scales in the beginning of the line read my bag to be 37 pounds then when you put it on their scale they use to determine if you’re overweight, it magically went up to 41 pounds) then go to TSA. The guy at the desk tells me that my date of birth on the ticket does not add up to my ID, so he can’t let us through. We then have to go back to the transit and take that to where we originally started, just for them to tell us that the dates are all matched up and they don’t know why we were just sent back there. Third and last, while on the plane one of the stewardess was quick to demand I pull my mask up after it slipped from my nose, while hers was not even being worn. Complete waste of time and unnecessary stress after already being in a stressful environment. NO communication within workers + system errors there that will cause someone to miss their flight, and clearly very poor training which is quite worrisome being that these people are in charge of our safety. I would never recommend this airline to anyone. Your life costs more than a cheap plane ticket. With all the stress and blatant carelessness this airline will give you, I promise you it’s 100% more worth it to just buy a slightly more expensive ticket through other airlines.

Not Verified | Worst customer service ever. Waited close to 2 hours to do the bag check in. The lady at the airport kept calling people that were arriving late for their flight putting everyone that was on time behind. We were late to board our plane thanks to the horrible system they use. It is unfair for people that are on time, they made us wait forever and we were about to miss our plane. Just a horrendous system. Flight NK2309 / Newark / Austin.

Not Verified | Spirit Airlines cancelled our flight 15 minutes before departure while we were already at the gate because there was no ‘first officer.” Whatever that is. We waited in line for four hours at the customer service counter to be told they could get us on a flight in two days (after trying several cities and being bounced around between counter staff) - who, btw I feel absolutely terrible for. We were originally scheduled to leave on January 2nd, and were rebooked for a flight January 4th. They said they would give us a hotel voucher via email, which never came. They text us a food voucher that was only valid for the same day in the airport, problem was all the restaurants in the airport were closed. When we asked if we could talk to a supervisor, we were told we could try but that it may take several more hours of waiting. We also tried calling customer service while in line for four hours, which was just as fruitless. I will never fly with Spirit Airlines again, and I suggest you don’t either if you want to preserve your mental health and any stress relief you got while on your trip.

✅ Trip Verified | Can’t say enough, avoid Spirit in all costs. Extremely unprofessional way they “take care” of their customers.

✅ Trip Verified | Portland to Las Vegas. Horrific customer service. They charged me $62.00 for a personal item my grandson was carrying on plane because it was a skateboard that was smaller than personal item requirement, they lost my luggage so I am now in Vegas with no toiletries or clothes, I have been trying to get help with my bag since last night. You cannot reach anyone via phone. I will never fly spirit again