Spirit Airlines

Not Verified | I’ve never been treated more poorly by airport staff in my life. I’ve flown hundreds of times. Spirit has consistently been horrible. I’ve taken them the past 6 or 7 trips I’ve been on and they are genuinely the worst I’ve ever experienced. Some of the workers seem to lack a heart entirely which reflects upon the company’s reputation as a whole. The leg room is worse than Delta. They do not have tvs on their aircrafts. They will also charge 132$ for a carry on over 20 lbs. Dont spend your money on spirit. They deserve to receive what they give: nothing good.

✅ Trip Verified | Airline cancelled my trip twice, they gave me no warning, the second rebooked flight was cancelled on my way to the airport, they just sold my seat for premium money.

Not Verified | For economy class, it was no worse than just about every other airline I have flown on in the last 10 years. I only had a personal item, and its all I needed. The flight cost me $23 and the uber from the airport $55. Coffee on the plane cost me $3.25 but it was pretty good coffee and the coffee that I bought at the Starbucks at the airport cost more. Despite the 6.00 am departure, the staff were pleasant. The plane left and arrived on time. I booked relatively late due to a funeral. Direct flight. What more could you expect.

✅ Trip Verified | Spirit Airlines deserves this review because their customer service has been atrocious, possibly the worst I have ever experienced anywhere and by any business. So I caught COVID when I was supposed to fly out right after Xmas in December 2021. I cancelled my flight in time and was expecting incidental fees to be tacked on. No big deal. I got a reservation credit. I now want to fly Spirit again, but this time for a destination in Mexico. I want to use this reservation credit, which does not expire until the end of March 2022. First, there are flights on Google Flights that are substantially cheaper than flights on the official Spirit Airlines website. In fact, the flight that I am about to book on Google is listed as "full" and thus "unavailable" on the Spirit Airlines website. So already this airline is acting mighty shady. Then I go to customer service to see if I can use the reservation credit through Google Flights. I wait for an hour the first time around and then hang up. Then I go to the Spirit Airlines "chat" feature for customer service and twice I am logged out. Both log-outs were made to look like I already was serviced by a customer agent when in fact I was not. Then I call again, readying myself for an hour plus when I get a human being within seconds. Surprised, I am excited that I will finally settle this situation, by first asking what's the deal with the different prices on Google Flights when compared to the Spirit Airlines website. This human being then proceeds to tell me that Google Flights is a "third party". Then when I ask if I can extend my reservation credit deadline from beyond the end of March 2022, he says that I need to call a week before the expiration date and that "rules and conditions" will apply. I then ask where these "rules and conditions" sit within the Spirit Airline website and I am directed "Contract of Carriage," which provides me little information on what "rules and conditions" apply. I want specific reasons why he won't tell me why these "rules and conditions" are so vague, and not even in the contract. He gives me more generalities. I was hoping the manager would clarify with me precisely what "rules and conditions" apply for that discussion about the status of my reservation credit one week before the expiration date. . He didn't transfer. Against my better judgment, I will fly Spirit Airlines to my Mexico destination because the price is pretty good. I will not judge on the in-flight service yet. The worst I have ever experienced. Use this airline at your own risk.

✅ Trip Verified | Stay away from this company. Besides them ripping you off, their customer service is horrible. I had missed a flight and tried rebooking it and a customer service member did it over the phone and told me I am all set to travel with a different airline which they transferred my flight to. There was 8 of us with the same issue and once we got to the airport to check in with the new airline, we were told there was nothing in their system saying that we would be traveling with them. We headed over to Spirit customer service and stood in line for over an hour and the agent that helped us said that we could only travel 2 days later because there’s nothing available in her system. I found that extremely unprofessional and terrible customer service because their agents doesn’t know what they’re talking about. Spirit will never be an option for me to fly with again. This is insane. When I called the Spirit Airlines customer service to complain about the miscommunication, we were told that their system does show that our flights were transferred to United Airlines. I recorded the whole thing for proof to use after and was told that they have to talk to the back office and get back to me. Please, stay away from this company.

Not Verified | I was disgusted at one of the flight attendant's sexual innuendos during the safety brief. It was completely unprofessional. The cheap flight kept getting more and more expensive. After getting sucked in by the cheap ticket I had to then purchase a seat, then had to pay more for carry-on or check items. Once on the flight, they made you pay for any type of beverage and snack. I will be using a different airline next time.

✅ Trip Verified | We will never fly Spirit again, to be fair the staff was nice and the plane seemed clean, but they draw you in with a cheap flight price and don't allow you to take carryons anymore. Now you have to pay $66 which is double other airlines and the price goes up as you add bags. Spirit airlines has no guest service, we felt like cattle being lugged around. They can't even afford to provide a soda and small snack, everything is for purchase. Our tickets that cost $66 ended up being almost $250 by the time you were done checking your carry-on both ways. At this rate, it's better to book with United or American pay a little more up front but get the service and quality you expect, rather than upcharges for every little thing!

✅ Trip Verified | Will think twice about flying Spirit. Cheap fare and you get what you pay for. There were 30 people on a plane that holds 90+ yet we were all crowded in 3 across rows. We had to ask two stewardess if we could separate for room. They told us it is a balancing issue! No comp drink or snack. And rude help, in the gate and on the plane - Pay the extra and use a real airline.

Not Verified | I wanted to give give 2 reviews and the difference flight attendants make on trips. I flew with my daughter and 6 year old grand daughter from Orlando to Dallas on Friday, Jan 21st. Our flight left at 4:25 PM. We had the most genuine and kindest group of flight attendants on the plane. They were so thoughtful as to checking on the little kids and babies on the plane. They also took a moment to bring my grand daughter a snack box because they over heard her complaining she was so hungry. The flight was smooth and actually arrived 20 minutes early. Now another story when I flew home myself on Monday Jan 24th at 7:20 PM. The flight attendants were very distant. They encountered a drunk passenger and had a very hard time resolving the issue to the point he refused to leave the plane and it ended up the entire plane have to deplane. Why did the police not come on the plane and escort him off. People were saying because your airline was afraid of people recording on their phones. Make no sense. So our plane was originally supposed to land at 10:53 pm we landed at 11:25 then we sat because there was not any people to bring us in to the gate. It ended up a terrible night. So good and bad reviews. I hope my first flight and the flight crew get a shout out.

✅ Trip Verified | Spirit charges for every tiny amenity like water or choosing your own seat. What a ridiculously classless business model. Wifi I paid $5 for was intermittent and slow, and wasn't available on the connecting flight. The flight time was changed half a dozen times before the date of our flight. The check-in experience is misleading, and makes you believe that if you do not pay extra for seats, you may be separated from your travel companion. Spirit allows planes to be completely full during a global pandemic which makes social distancing impossible. Flight attendants did their absolute best to get people to keep their masks on but with no recourse whatsoever, adults and children alike flew either wearing their masks improperly or, in the case of two children well above the age of 5 coughing and sneezing maskless the row behind us for the entirety of the flight. Furthermore, the plane looked like a music festival just happened when we left. Crushed chips and wrappers covering floors and seats. We flew American on the way to our destination and it was simply night and day. I will never fly Spirit again and I will tell everybody I know to avoid it. The crew was professional and gracious, but the company is a joke where the punchline is getting covid while being nickeled and dimed by their laughable business model.