Spirit Airlines

Not Verified | First off, my flight was delayed over 2 hours for absolutely no apparent reason, they never told us why. The time of departure was changed about 3 different times when I was stuck waiting in the airport. Once on the plane, the seats were the most uncomfortable I have ever sat in. I am 5 feet tall and I had a hard time spreading out in these seats, I can't imagine being any taller or larger than I am and sitting in those seats because it would have been unbearable. Also, there are no USB ports to charge any electronic devices and the tray tables are TINY. also you are charged 3.50 for water. Once arriving in FL, I get to the baggage claim to retrieve my bags and came to find out that mine and several other people's on the flight were LEFT IN BOSTON. how in the world does that happen on a direct flight??? the woman at the counter was completely apathetic and unhelpful when we were trying to figure out our next steps. The next day, I tried about 15 different times calling both the Spirit main number and the specific baggage department number. the people I spoke to from the main number basically said they could do nothing for me. I was never able to get a hold of anyone using the baggage number...it had me on hold for 25 minutes and then abruptly hung up on me 3 separate times. Finally on the second day of my trip I got a call that they would be delivering the bag to my air bnb. they said I would be called 30 mins prior. I got a call by someone telling me he was in front of my airbnb with my luggage (I was at the beach down the street, no 30 minute notice was given). The lack of communication throughout this whole process and the lack of concern from 99% of the people I spoke to from spirit was so frustrating, and I will never in my life fly this airline again.

✅ Trip Verified | I had this early flight from Miami to Orlando were I was stopping to go to El Salvador, the flight from MIA got delayed for some mechanical issues but interestingly enough still made it on time for the flight to El Salvador, I get to the gate and the lady is unable to process my ticket, I come to find out they had already changed my itinerary and I'm no longer subscribed to this flight, they refused to let me go inside even though I told them repeatedly it didn't make any sense because the gate was still wide open and people were boarding but with an attitude they told me I couldn't take it, ridiculous, this is were it gets interesting the new itinerary suggests for me to wait the whole day in Orlando to go back to FLL to then go to El Salvador at 2 am the next day, are you kidding me? You made me wake up early to go to this flight, you delayed it so its your fault and then you want me to waste my whole day in this airport to come back where I came from? Customer service on the phone left me hanging but a lady which I think was a manager was able to find a reasonable but still inconvenient resolution which don't get me wrong I certainly appreciate and that's why this review is not 1 star, she saved me as a customer because I was never going to flight with this airline again, but I need to go look for my luggage now - the luggage made it to the plane, how does unaccompanied luggage get onto this flight? So I got kicked out but my luggage made it, on January I made it to California and my luggage didn't, now its the other way around. Good lord, if it wasn't for this lady I would never even consider flying with them but I'm still somewhat shocked they let this luggage go without the passenger in it, that's a serious safety issue. Try to stay away if you can unless is a stupid deal.

Not Verified | Very bad service. The employees are very rude. On our way to Las Vegas the lady at the counter said we were lacking because we didn’t have our bags checked in, when my bag was under 40 pounds and they still charged me $60 dollars. Why would I pay for my baggage over the phone not knowing how much it was going to weigh? It’s posted everywhere that bags up to 40 pounds are free. Mine was under 40 and was still charged. They charged for water and snacks on the plane. They told us we couldn’t take any snacks on the plane with us. On the way back they charged me $75 for the same bag that I checked in going to Vegas no difference in weight. I will never recommend this airline to anyone nor will I ever book this airline for myself.

Not Verified | My staff interaction was absolutely atrocious. Every step of the way from check in to flying I had a negative experience. The check in staff made my life hell trying to check in. The staff refused to provide even the basics when asked. I asked for a garbage bag after noticing they had a giant roll of them. Instead of simply receiving the bag to hold items I otherwise couldn't hold in my hand, it turned into a yelling match with the staff in charge. It wasn't until a manager showed up that I finally received any help at all. I wish I wrote down the name of every incompetent staff member involved but I didn't have the presence of mind at the time. It was so appalling that the Spirit staff can openly show you that they don't care about you as a passenger. If you can, spend the extra money and fly with an airline company that at least pretends to care about their customers.

Not Verified | Horrible service. They were late to check people in so we missed our flight and they refused to do anything but change it to a night time flight. Then they were late, when we went to check in for that flight the people were rude. I will never travel with them again

Not Verified | My wife and I are both Senior Citizens. We're not aware that Spirit Airlines change their gate and we have to take the train when we got to Sea-Tac Airport. When people who work in the counter saw us heading to the counter, they suddenly left us and closed the door of the gate. We asked the other employee why? He said, we missed the boarding time of 2:20 pm even we got there at 2:03 pm. Granting that there is 15 minutes before boarding to remind the passengers when they page, we still do have 17 minutes of time when we got there. Instead of being polite they were rude to us and blaming us that it was our fault. We're suspecting that they gave our seats to chance passenger without waiting before the boarding flight that is why they reacting like that. He also said that there is no refund missing that flight. We just can't believe we had that bad experience that we will remember for the the rest of our life.

Not Verified | Booked trip from Fll to Stl on Dec 26. The day before I I left I had to change leave date from Feb 19 to Feb 22 due to illness. I paid the cancellation fee bc the agent told me I had already checked in for that flight. So I couldn’t just change it (fee was more than ticket cost!) I left on Tuesday no issues, was surprised at the airport I had to pay $70 more for my suitcase which I boarded with and stowed overhead. Fast word to my return March 2. Did not receive a check in reminder 24 hours before. I used the confirmation # for my return flight (different than 1st flight) and my return flight had been cancelled. I never told the agent to ancel the return flight! So I lost the $ for that ticket as well. The supervisor offered nothing except quoting their policies. I tried to explain it was the airlines fault for cancelling the 2nd half of my trip and got no where. So then I had to buy another ticket at almost $200 just to get home. Have not heard back from anyone. A flight that should’ve cost me about $120 ended up at almost $400. They do not care. Fees for everything from snacks to picking a seat to boarding a bit early etc.

✅ Trip Verified | The seats are absolutely terrible and very uncomfortable! We didn’t get charged for a carry on bag coming to Las Vegas but on our way back they charged us $81.00 for our carry on, the website states it’s not more than $65.00 for our size. Who would pay 81.00 each way plus your $272.00 ticket is insane. If your going to pay that much go on a better airlines because this one isn’t definitely not it!

Not Verified | Spirit Airlines exceeded my expectations! The staff were wonderful, both flights to Ft Myers and back to Detroit were on time and great. The seats are obviously a little uncomfortable, but for a 3 hr flight it's worth it. A lot of people complain about Spirit charging for everything but here's the thing - the entire policy is online and tells you what to expect. They are a low fare airline and to keep their flight tickets low, they need to charge for everything extra. If you want to pick seats prior to checking in, you will be charged - again this is in their policy and is not hidden. I will consider flying Spirit again for my next vacation!

Not Verified | I will never fly with this airline ever again. They have cheap flights but charge you for every single thing on the flight. I was not told what we could bring on and as soon we we got to the gate I was charged for two small carry-ons. Frontier was next to us and they announced what you could bring on but not Spirit. They were relentless, I had a backpack and a small carry on and my husband had one bag with him and was charged $150. Save your money and time, they hopefully will go under since customers will be sick of being charged for every petty little thing. Have to pay for beverages and a snack, wifi and your seat. Flew back with American and was not charged for any of these things!