Spirit Airlines

✅ Trip Verified | Worst experience ever. Had to pay $82 for my carry on and the workers were beyond rude. Spirit doesn’t care about you and just wants your money. They delayed my flight by two hours for no reason and was not professional about it. Always poor when I fly spirit but never had this level of disrespect from the workers. Never will I fly spirit again. So disappointed.

✅ Trip Verified | Spirit Airline Customer Service is by far the worst we have ever experienced. The lack of customer service skills adds unnecessary stress to what is to suppose to be a fun family trip. They are very inconsistent on their response to the customers needs. We were charged $500 to change our tickets due to a missing flight while some other passenger that were on the same flight were not charged. Very discriminatory process and lack of explanation is unacceptable. There was over 20 people that missed the flight due to the lack of organization by Spirit Airlines. So I would strongly advice to arrive at least 6 hours early if you want to make it to your flight. If you want to flight free of stress stay away from Spirit Airlines.

✅ Trip Verified | Without a doubt, Spirit Airlines failed at every step of our scheduled flight. Our original flight was at 820 pm. We boarded the plane then had to get back off due to a mechanical issue. Understandable, but then the real service issues started. Each and every employee was beyond rude and inconsiderate. A true lack of professionalism in a service based position. When I asked legitimate questions, I was treated with disrespect. So we waited for the alternative flight to Fort Lauderdale that started to board around 11 pm. Our boarding pass now wouldn't work and we were told to stand to the side. Our flight from Fort Lauderdale to Chicago had already left so we were told that we would be on a flight at 645 am now. Now around midnight, we went to talk with the supervisor. She had the same attitude as all of the other employees. She would not talk with me eye to eye as she was completely dismissive of my concerns & went about what she was doing, answering my questions without an ounce of concern to my experience with Spirit. Another employee gave us vouchers for a meal & hotel accommodations that were completely worthless at the time. By the time we would have gotten to the hotel, we would of had an hour or two max before we would have to head back for our 645 am flight. Also, we would have to go back through security so it made more sense to just stay at the airport. The supervisor told me there was nothing more she could do & said I would have to call corporate for compensation for my troubles. I promptly did that and called the number I was given. After talking with that person she said she would explain my problems with her supervisor and get back to me after a minute or two. She did, then proceeded to tell me her supervisor couldn't do anything more for me than the hotel vouchers. If I wanted further compensation then I would have to now talk with a chat online. I told her that I wanted to speak with her supervisor that she just spoke with and she said that she would connect me with their line. After being on hold & waiting to talk with that supervisor for 25 minutes, I hung up in frustration that the person she just talked with immediately, would now not pick up the line I was waiting on. Now, with nothing resolved we had to stay at the airport over night. We had not eaten since 430 pm & I was traveling with my wife & 10 year old Son. Everything at the airport was now closed so we had no food or drinks all night. The situation was completely unacceptable and was handled by Spirit in a truly grotesque & unprofessional manner. I paid money for a particular value and did not receive that value. Spirit Airlines took my money for a 820 pm flight and didn't provide that flight. For certain, Spirit should have a redundancy plan to account for mechanical issues so they can provide their customers with the value that they sold, regardless of mechanical or staffing issues. In addition, I should not have to jump through hoops to relay my dissatisfaction with Spirit Airlines & be compensated for my troubles with the service provided. In a service based industry, Spirit has the responsibility to have their supervisor be capable to handle the issues, and provide an immediate reconciliation to their customers.

✅ Trip Verified | I’ve never flown Spirit before and the web says, one carry on, and when my cousin and where at the boarding station, they charged us $89 per carry on. The website said, $25 for a luggage? We didn’t have a luggage, we had a carry on. This is the first time and the last time I will use spirit. And the Spirit Rep that were at the check-in counter, when we told them, just ignored us and told us to go, because the line needs to keep going. What? They didn’t even take the time to take care of the errors they made.

Not Verified | Worst experience ever. Our flight was delayed 6 times, only to be canceled 7 hours later after the plane was already there. Wasn’t able to get another flight until four days later. On top of all this they ruined my bag. I will never be flying Spirit again.

Not Verified | Honestly very poor customer service. Delayed flight, no clear communication, lost of baggage and the most important part is they do not care about the customer.

Not Verified | First off, my flight was delayed over 2 hours for absolutely no apparent reason, they never told us why. The time of departure was changed about 3 different times when I was stuck waiting in the airport. Once on the plane, the seats were the most uncomfortable I have ever sat in. I am 5 feet tall and I had a hard time spreading out in these seats, I can't imagine being any taller or larger than I am and sitting in those seats because it would have been unbearable. Also, there are no USB ports to charge any electronic devices and the tray tables are TINY. also you are charged 3.50 for water. Once arriving in FL, I get to the baggage claim to retrieve my bags and came to find out that mine and several other people's on the flight were LEFT IN BOSTON. how in the world does that happen on a direct flight??? the woman at the counter was completely apathetic and unhelpful when we were trying to figure out our next steps. The next day, I tried about 15 different times calling both the Spirit main number and the specific baggage department number. the people I spoke to from the main number basically said they could do nothing for me. I was never able to get a hold of anyone using the baggage number...it had me on hold for 25 minutes and then abruptly hung up on me 3 separate times. Finally on the second day of my trip I got a call that they would be delivering the bag to my air bnb. they said I would be called 30 mins prior. I got a call by someone telling me he was in front of my airbnb with my luggage (I was at the beach down the street, no 30 minute notice was given). The lack of communication throughout this whole process and the lack of concern from 99% of the people I spoke to from spirit was so frustrating, and I will never in my life fly this airline again.

✅ Trip Verified | I had this early flight from Miami to Orlando were I was stopping to go to El Salvador, the flight from MIA got delayed for some mechanical issues but interestingly enough still made it on time for the flight to El Salvador, I get to the gate and the lady is unable to process my ticket, I come to find out they had already changed my itinerary and I'm no longer subscribed to this flight, they refused to let me go inside even though I told them repeatedly it didn't make any sense because the gate was still wide open and people were boarding but with an attitude they told me I couldn't take it, ridiculous, this is were it gets interesting the new itinerary suggests for me to wait the whole day in Orlando to go back to FLL to then go to El Salvador at 2 am the next day, are you kidding me? You made me wake up early to go to this flight, you delayed it so its your fault and then you want me to waste my whole day in this airport to come back where I came from? Customer service on the phone left me hanging but a lady which I think was a manager was able to find a reasonable but still inconvenient resolution which don't get me wrong I certainly appreciate and that's why this review is not 1 star, she saved me as a customer because I was never going to flight with this airline again, but I need to go look for my luggage now - the luggage made it to the plane, how does unaccompanied luggage get onto this flight? So I got kicked out but my luggage made it, on January I made it to California and my luggage didn't, now its the other way around. Good lord, if it wasn't for this lady I would never even consider flying with them but I'm still somewhat shocked they let this luggage go without the passenger in it, that's a serious safety issue. Try to stay away if you can unless is a stupid deal.

Not Verified | Very bad service. The employees are very rude. On our way to Las Vegas the lady at the counter said we were lacking because we didn’t have our bags checked in, when my bag was under 40 pounds and they still charged me $60 dollars. Why would I pay for my baggage over the phone not knowing how much it was going to weigh? It’s posted everywhere that bags up to 40 pounds are free. Mine was under 40 and was still charged. They charged for water and snacks on the plane. They told us we couldn’t take any snacks on the plane with us. On the way back they charged me $75 for the same bag that I checked in going to Vegas no difference in weight. I will never recommend this airline to anyone nor will I ever book this airline for myself.

Not Verified | My staff interaction was absolutely atrocious. Every step of the way from check in to flying I had a negative experience. The check in staff made my life hell trying to check in. The staff refused to provide even the basics when asked. I asked for a garbage bag after noticing they had a giant roll of them. Instead of simply receiving the bag to hold items I otherwise couldn't hold in my hand, it turned into a yelling match with the staff in charge. It wasn't until a manager showed up that I finally received any help at all. I wish I wrote down the name of every incompetent staff member involved but I didn't have the presence of mind at the time. It was so appalling that the Spirit staff can openly show you that they don't care about you as a passenger. If you can, spend the extra money and fly with an airline company that at least pretends to care about their customers.