Spirit Airlines

Not Verified | My wife and I are both Senior Citizens. We're not aware that Spirit Airlines change their gate and we have to take the train when we got to Sea-Tac Airport. When people who work in the counter saw us heading to the counter, they suddenly left us and closed the door of the gate. We asked the other employee why? He said, we missed the boarding time of 2:20 pm even we got there at 2:03 pm. Granting that there is 15 minutes before boarding to remind the passengers when they page, we still do have 17 minutes of time when we got there. Instead of being polite they were rude to us and blaming us that it was our fault. We're suspecting that they gave our seats to chance passenger without waiting before the boarding flight that is why they reacting like that. He also said that there is no refund missing that flight. We just can't believe we had that bad experience that we will remember for the the rest of our life.

Not Verified | Booked trip from Fll to Stl on Dec 26. The day before I I left I had to change leave date from Feb 19 to Feb 22 due to illness. I paid the cancellation fee bc the agent told me I had already checked in for that flight. So I couldn’t just change it (fee was more than ticket cost!) I left on Tuesday no issues, was surprised at the airport I had to pay $70 more for my suitcase which I boarded with and stowed overhead. Fast word to my return March 2. Did not receive a check in reminder 24 hours before. I used the confirmation # for my return flight (different than 1st flight) and my return flight had been cancelled. I never told the agent to ancel the return flight! So I lost the $ for that ticket as well. The supervisor offered nothing except quoting their policies. I tried to explain it was the airlines fault for cancelling the 2nd half of my trip and got no where. So then I had to buy another ticket at almost $200 just to get home. Have not heard back from anyone. A flight that should’ve cost me about $120 ended up at almost $400. They do not care. Fees for everything from snacks to picking a seat to boarding a bit early etc.

✅ Trip Verified | The seats are absolutely terrible and very uncomfortable! We didn’t get charged for a carry on bag coming to Las Vegas but on our way back they charged us $81.00 for our carry on, the website states it’s not more than $65.00 for our size. Who would pay 81.00 each way plus your $272.00 ticket is insane. If your going to pay that much go on a better airlines because this one isn’t definitely not it!

Not Verified | Spirit Airlines exceeded my expectations! The staff were wonderful, both flights to Ft Myers and back to Detroit were on time and great. The seats are obviously a little uncomfortable, but for a 3 hr flight it's worth it. A lot of people complain about Spirit charging for everything but here's the thing - the entire policy is online and tells you what to expect. They are a low fare airline and to keep their flight tickets low, they need to charge for everything extra. If you want to pick seats prior to checking in, you will be charged - again this is in their policy and is not hidden. I will consider flying Spirit again for my next vacation!

Not Verified | I will never fly with this airline ever again. They have cheap flights but charge you for every single thing on the flight. I was not told what we could bring on and as soon we we got to the gate I was charged for two small carry-ons. Frontier was next to us and they announced what you could bring on but not Spirit. They were relentless, I had a backpack and a small carry on and my husband had one bag with him and was charged $150. Save your money and time, they hopefully will go under since customers will be sick of being charged for every petty little thing. Have to pay for beverages and a snack, wifi and your seat. Flew back with American and was not charged for any of these things!

✅ Trip Verified | I had to cancel flight 13 days after ordering ticket due to cancellation of event and health issues. When asked for a refund they stated they would basically give me the cancellation fee and the remaining would be a credit that had to be used within 3 months. Due to the fact I was having surgery I would be down for 8 weeks and then holidays. No way for me to use credit, in total they have stolen $351 of my money and no refund issued. I will never use this airline or refer a friend.

Not Verified | I made a mistake on Kayak and clicked on the wrong airline/flight (on me for this, I was in a hurry). I finalized the booking and caught my mistake and called them. Even though I called as quickly as I could, no refund available. $200 in fees and a $200 "credit" good for only 90 days is the best they can offer. With all of the fees for bags, etc. this flight was far more expensive than a regular, reputable airline. So disappointed in my first interaction with Spirit Airlines.

Not Verified | Cancelled flight and we’re basically zero help in scheduling a new flight. Best they could offer was two day from day of cancellation. People on phone were almost impossible to hear. I had to ask for a refund and schedule my own flight the next day on a different airline. The flight cost me more, as did another night staying in a hotel. The lack of service I received was not at all worth saving a few dollars on the initial ticket.

✅ Trip Verified | I would give this airlines 0 stars if I could. I am currently experiencing the most horrific time flying with them and I do not recommend it to anyone. I traveled from BWI to LAS as a connecting flight to reaching San Diego. Once I arrived at LAS, this airline cancelled the entire flight and no updates or directive was given as to where to go or who to talk to. After an anxiety ridden walk around the gates and around the airport asking random airport workers where to go, I walked down to ticketing by instinct and talked to the people at the counter. Not only could I not fly out until 6 the next morning but there were absolutely no accommodations offered resulting from my need to pay for an air bnb stay right away or the Uber it costs to get there and back to the airport the next morning. I was told that due to weather, we could not receive any vouchers or accommodations. I was livid and had events I had to attend that night which I missed. Not only that but the lack of communication and direction once it was cancelled was appalling. Like other disgruntled passengers, I was left in the cold to figure out how in the world I was to get to San Diego from a city where I knew no one. No explanation of where to pick up baggage. It was like pulling teeth for information and I just stood there thinking “what kind of people work at this company?!” I mean seriously. I’m already exhausted from flying 6 or so hours from the opposite coast and now I must deal with sleeping arrangements, transportation, and trying to figure out when I could catch the next flight. It was borderline traumatic and panic inducing, at best.

✅ Trip Verified | The customer service is awful, they charge you even the water, the suitcases at a ridiculous price, the seats are the most uncomfortable that I have tried in my life. The worst of all is that they always make mistakes and their excuse is "the new agents are not well prepared, it's their fault" buying a "cheap" ticket can be very expensive. I do not recommend it at all!