Spirit Airlines

Not Verified | After reading lots of reviews of the airline I was pretty skeptical. I wondered if there are a lot of malcontents in the world. However, all of the negative reviews were spot on. This airline is a complete disaster. The reviews say that approximately one third of those who reviewed this airline will never fly them again. I have just joined the 33 percent. It was a horrific experience. A direct flight from Louisville, KY to Ft. Lauderdale, FL was to leave at 6:20 pm and land in Florida at 9:30 pm. At 6:15pm there was no plane at the gate and no attendant at the gate. It wasn’t until around 7:00 pm that someone finally showed up at the gate saying that the flight was delayed and it would be ready to board around 9:45 pm. The was no notification on the website that the flight would be delayed. So, after several other instances, the flight actually did not take off until after midnight and it finally landed in Ft. Lauderdale at 2:40 am. It took till at least 3:30 am to get your bags and there were virtually no rental cars. At 5:15 am I was finally able to get a car and I arrived at my destination around 8:15 am with no sleep. The part that angers passengers is that they knew there was no way that a plane from their airline was going to be in Louisville at 6:20 pm and they didn’t let anyone know. You were stuck and there was nothing that you could do. The flight attendants near the gate were whooping it up having a great time while everyone sat by in amazement. My return flight was a few days later and you figured that it couldn’t happen again, however it did just not as bad. The return flight was to depart at 3:20 pm and arrive at 5:30, however I got to Louisville around 8pm. This time they had a plane at the gate just not enough flight attendants. It took them about 2 hours to get one. This airline is a true clown show. They don’t care and it’s so obvious. There’s a whole lot more that I could add about how truly inept this airline is, however I guess I knew that before I booked the trip and won’t make that mistake again.

Not Verified | They canceled our flight back home from Orlando to Cleveland a couple of hours before the flight. While at the Orlando Airport no one was working at the Spirit check in counter. Therefore Spirit was no help at all at the Orlando Airport. So we then called there customer service number, waited over a hour on the phone, no answer. Had to rent a car and drive back home. Tried to call Spirit customer service numerous times over the past 3 days, to at least get our canceled flight money back, again no answer. Had to finally call our credit card company to cancel Spirits numerus charges for the canceled flight, luggage and check-in charges etc. They obviously could care less about me and my wife and the long line of customers they screwed over.

Not Verified | They cancelled our flight last second. Now we are stranded in Mexico with no guidance from Spirit. If you can, avoid this airline at all costs. This is the second time Spirit has stranded me. Both with no refund.

Not Verified | Canceled plane ticket an hour before FLIGHT. Asked for help and they said “there’s nothing we can do.” Camped out at the airport for 12 hours until the next available flight with nowhere to go and absolutely nowhere to sleep except for the chairs. Never take Spirit airlines. Overall horrible experience.

Not Verified | My bag was lost on my flight yesterday from Fort Lauderdale and not many people could help me. Dave Shields from Spirit was so extremely helpful and I cannot thank him enough. He came with me to figure out the problem then called me and found my bag, and the next day stayed after close to wait for me to come for my bag. Thank you so much.

✅ Trip Verified | They have the worst customer service ever. My flight on April 1 from Fort Lauderdale to Chicago was cancelled and I stood in line at airport for hours to rebook my flight to only hear that they will offer a flight on April 5 otherwise, I am on my own. I had my 72 years old mother, my wife and 4 young children with me. This was at 11pm, we weren’t able to find available hotels or rental cars, everything was sold out. all my attempts to speak with customer service agents at the airport and on the phone failed, they offered no help what so ever. Absolutely useless and disrespectful to any human being. We slept at the airport on the ground, then took a taxi the next day to Miami to find a rental car and had to drive back to Chicago. The drive took two days. We had the worst time ever. They spoiled all the fun we had on the Cruise. Everyone arrived home super sick. All my friends that traveled on other airlines were able to rebook on the same day or within the next 12 hours while spirit airlines did absolutely nothing to its customers. Do not fly on this airline regardless of the cost. It is a complete disaster and the most mismanaged company in the world.

✅ Trip Verified | Minneapolis to Las Vegas. Horribly unreliable. The flight was an hour late on the way to Las Vegas from Minneapolis. When they served refreshments the cheese was fully warm not cooled - was overpriced and the cheapest brand you can get plus the flight was very wobbly and unstable for a flight with 0 bad weather. Then our flight back from Las Vegas is canceled last minute with 0 notification, not even an email. Waited in line 1.5 hours to get told we wouldn't have a flight for a couple of days. We now have to drive from Las Vegas to Minnesota and spend tons more money because of there unreliability. Never flying with Spirit ever again.

✅ Trip Verified | Wish I could give it a 0 star. The airline cancelled our flight 1 hour before it happened. We live in San Diego and had already driven up to LAX and purchased 5 days extended parking. They told us that the flight was cancelled because of weather reasons, yet there was just light rain in Pittsburgh with 3 mph wind! Other airlines were flying onto Pittsburgh that same night. We had no other choice than cancelling our trip all together.

Not Verified | Absolutely horrible, canceled our 6 am flight last minute then promised to get us on a later flight at 5:45pm. Told us it was booked due to weather. Ended up offering to maybe be able to get us a flight back 3 days later which was not 100% guaranteed. All they offered was a partial refund and we ended up having to get a rental because every other airline was booked as well. Definitely would not recommend.

Not Verified | They offer vouchers to change your flight to another one because they over book it, and then 4 hours later they'll cancel your flight because of "weather" and offer you nothing. Just a refund. Using the excuse weather, when all other airlines are still flying out of the same airport to the same place. Apparently the weather only effects Spirit Airlines, good to know. Do not make flights available that you can't actually staff, Business 101. Treat your customers like actual people. Offer compensation for your companies mistake.