Spirit Airlines

✅ Trip Verified | To start my flight supposedly leave at 8:50, but not until 11:35 they said it will be leaving. At 1:20 people start complete and staff said if we don’t behave he in person will cancel the flight. That was bad and not only that they never said what is happening, this airline is not okay. Do not fly with them. They don’t respect us as a customer.

Not Verified | I am so disappointed. After several phone calls and two emails, I have yet to hear back from Spirit Airlines about an overcharge that occurred as a result of them losing part of our reservation. All that I wanted was communication and a refund for the additional fees that resulted.

Not Verified | To start this adventure, we woke up at 6 got in the airport and were ready to fly out by 7. We were supposed to board at 8:30, and when time comes around spirit has made no announcements. About 30 mins later at 9 an employee says that they are delayed and waiting on flight crew to arrive. We were already getting worried since we had a closely timed connecting flight, however they reassured us that we were going to be good. They delayed by 30 mins once again. 30 mins is up then its 2 hours so it's now at 11:30. We were stressed out about our connecting flight and weren't receiving any help from staff. Then the lady spoke and said that for anyone going to Michigan, this plane will land in Atlanta and you will take the same plane all the way to Detroit. So we felt better and some of the flight crew decided to show up, so an hour and a half passes once again and finally it seemed like we were good to go. They said we will be boarding the plane in just a few moments. Another 30 mins goes by and then they finally decide to tell us that anyone going to Detroit cannot fly. So we are trying to figure out what's going on since they just told us we could fly the same plane all the way there. Then they responded with your connected flight was canceled. Makes zero sense! They told us we have two options stay in Fort Lauderdale till next available flight. Or take the flight to Atlanta and hope for a connecting flight to come in the next few days. Either way they made it very clear they will not give any money towards hotel or stay, even though they caused us to have to stay a few more days. In addition we were told to go get our luggage from terminal three. Then that changed to terminal 4 carousel 2, terminal 3 carousel 4, and finally terminal 4 and carousel 4 which they were finally right about. We spent 8 hours in total waiting for the spirit flight itself just for it to be canceled. Then wait another hour for luggage and then another 2 hours for spirit rebooking services. Worst airline ever and I've never had such a terrible experience in my life. Now we are stuck in Florida without a plan and are hoping to make it back home by Monday. The best part about all of this is before going on spirit I told myself I would never just from what I heard. However, with such a cheap flight I was hoping it would pay off and of course not even close. Ended up spending a lot more money then saved, since we we're staying a few extra nights and having to book another flight.

✅ Trip Verified | It is astonishing how pathetic of an airline this is. First, they cancel the flight (8am flight). They rebook you the next day. We had paid for seats - but they wouldn't allow us to check-in or choose seats until the following day. Still unsure if we can even get on the plane. Support said 'it looks full so you just need to go to the airport to see if you can get on.' Truly unreal how pathetic these people are.

✅ Trip Verified | April 1, 2022 was the start of my family and I spring break vacation. We have booked rooms in New Jersey, tickets to the New York game as well as tickets to the indoor water park at American dream everything is a complete list. We arrive at the Atlanta airport to check in to find out our flights were delayed, a hour or so goes by they announced over the intercom that our entire flight has been canceled with no explanation as to why. They gave us 3 options- refund, rebook for a later date or flight credit. We chose rebook for next day. The next day gets here and 2 hours before it’s time for us to check in I received and email that Spirit has canceled our flights yet again. This is insane, I will never in life fly with Spirit again and I feel that they should compensate us in some type of way.

✅ Trip Verified | Las Vegas to Detroit via Newark. Be warned in advance. This is the 2nd time we booked with Spirit and it has been a nightmare both times. We canceled our 1st flight because 1 month before our trip took place in 2020, the airlines changed our direct 2-hour flight to a connecting flight with a 12-hour layover! We booked 3 months in advance. After that, I said I would never fly with Spirit again but we planned a trip to Vegas for my daughter's birthday. We flew Frontier (which was great) to Vegas. Our return flight with Spirit forced us to have an 18-hour layover in Newark NY and a connecting fly out the next day in LaGuardia! I booked a hotel in LaGuardia to be comfortable which the hotel charged my cc $200 for a no-show due to the flight cancellation. Spirit sends a cancellation notice the day of our departure and provides no remedy. We were forced to stay and pay for two extra hotel days totaling $316, purchase 2 new one-way tickets home at $500 each, and charged a $200 no show fee from the hotel we no longer needed since our new reservations had no layovers. I will never ever fly Spirit again. Sometimes the more feasible price is the biggest headache. Trust me, save yourself the unnecessary stress and fly with a more reliable carrier.

Not Verified | Fort Myers to Indianapolis. Horrible service and random cancellation with no viable replacement flights to help. Had to get a refund and a bad flight to the wrong city with other airlines just so I could drive home between 12am and 5am (at least they were available). Will never cheap out and risk this bad service and you shouldn’t either. Not worth the risk.

Not Verified | Orlando to Columbus. Worst airline I've ever flown with. We originally had a flight planned for takeoff at 11:00 a.m. and were supposed to begin boarding at 10:15 a.m. We waited until about 11:00 a.m. (keep in mind that the plane wasn't even at the terminal yet) until we understood why our flight was late. Finally, a spirit worker came on over the loudspeaker and explained our flight was running late but we should be on track soon. No big deal, right? Well, fast forward to about 11:30, our plane FINALLY shows up at the terminal. We began boarding as usual, which was extremely complicated considering we had to change our gate THREE times to finally be able to board. As we made our way to our seats, they went over the same introduction all airlines do, and we all sat there waiting. The plane made its way to the runway and just sat there for about 30 minutes not moving. No information was given to us as passengers as to why our flight was an hour delayed from of original departure time, and finally, we were told that our plane was unable to take off at the time. We made our way back to the gate and were given the option to either stay on the plane or hang out inside the airport until our new takeoff time, 2:00 p.m. So we waited on the plane for about fifteen minutes, and then were told all passengers were required to deboard. We left the plane, being told that our flight would be delayed for approximately an hour. Again, we were all just happy that we had a flight. Hours passed (more than two) and no update was given to us about our "delay". FINALLY, we were given the information that our flight had been cancelled, far too long after our departure time. Yet no announcement was even made about the cancellation. It was only when I walked passed the flight agenda board that I saw my flight cancellation. Complete waste of time and zero communication between Spirit and its passengers. The cherry on top would be the unfriendly flight crew. Unless you want a flight full of miscommunications, confusing changes, and unreliability, DO NOT fly with Spirit Airlines!!

Not Verified | The worst airline I have ever flown with! I cannot stress this enough, if you have any other option do not fly them. We have been waiting at the airport for five hours with very little communication. Avoid flying with them at all costs

Not Verified | First we had to wake up very early to go to the Orlando airport which was cold and rainy at around 7:00am. After we got there everything went smoothly and we would heading to boarding. We boarded the plane on time and everything looked good. But then we hit “airport rush hour” which means a lot of plane traffic basically. We waited 10 minutes for this to pass. Then the pilot said we had a engine failure so we went back to the gate. Then after having are flight delayed 3 times they canceled it saying it was “because of weather” but there was no major storms in the usa. So they lied to our faces. After that we had to wait in a long line to find out a possible flight. After waiting 2-3 hours we found out the next spirit flight was on Monday. And so we checked for other flight but there were none. They also said they only did the un used portion of the refund so about half. As well as no hotels and cars to provide you or no deals for your next flight. We ended up having to spend even more money to get a car as we decided to drive home. Never flying Spirit Airlines again.