"It is a complete disaster"
E Rayle (United States)
✅ Trip Verified | They have the worst customer service ever. My flight on April 1 from Fort Lauderdale to Chicago was cancelled and I stood in line at airport for hours to rebook my flight to only hear that they will offer a flight on April 5 otherwise, I am on my own. I had my 72 years old mother, my wife and 4 young children with me. This was at 11pm, we weren’t able to find available hotels or rental cars, everything was sold out. all my attempts to speak with customer service agents at the airport and on the phone failed, they offered no help what so ever. Absolutely useless and disrespectful to any human being. We slept at the airport on the ground, then took a taxi the next day to Miami to find a rental car and had to drive back to Chicago. The drive took two days. We had the worst time ever. They spoiled all the fun we had on the Cruise. Everyone arrived home super sick. All my friends that traveled on other airlines were able to rebook on the same day or within the next 12 hours while spirit airlines did absolutely nothing to its customers. Do not fly on this airline regardless of the cost. It is a complete disaster and the most mismanaged company in the world.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale to Chicago |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Horribly unreliable"
T Simpson (United States)
✅ Trip Verified | Minneapolis to Las Vegas. Horribly unreliable. The flight was an hour late on the way to Las Vegas from Minneapolis. When they served refreshments the cheese was fully warm not cooled - was overpriced and the cheapest brand you can get plus the flight was very wobbly and unstable for a flight with 0 bad weather. Then our flight back from Las Vegas is canceled last minute with 0 notification, not even an email. Waited in line 1.5 hours to get told we wouldn't have a flight for a couple of days. We now have to drive from Las Vegas to Minnesota and spend tons more money because of there unreliability. Never flying with Spirit ever again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Minneapolis to Las Vegas |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"airline cancelled our flight 1 hour before it happened"
Michel Sanner (United States)
✅ Trip Verified | Wish I could give it a 0 star. The airline cancelled our flight 1 hour before it happened. We live in San Diego and had already driven up to LAX and purchased 5 days extended parking. They told us that the flight was cancelled because of weather reasons, yet there was just light rain in Pittsburgh with 3 mph wind! Other airlines were flying onto Pittsburgh that same night. We had no other choice than cancelling our trip all together.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Pittsburgh via San Diego |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Definitely would not recommend"
Daniil Maz (United States)
Not Verified | Absolutely horrible, canceled our 6 am flight last minute then promised to get us on a later flight at 5:45pm. Told us it was booked due to weather. Ended up offering to maybe be able to get us a flight back 3 days later which was not 100% guaranteed. All they offered was a partial refund and we ended up having to get a rental because every other airline was booked as well. Definitely would not recommend.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale to Columbus |
Date Flown | April 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Treat your customers like actual people"
Danielle Hooker (United States)
Not Verified | They offer vouchers to change your flight to another one because they over book it, and then 4 hours later they'll cancel your flight because of "weather" and offer you nothing. Just a refund. Using the excuse weather, when all other airlines are still flying out of the same airport to the same place. Apparently the weather only effects Spirit Airlines, good to know. Do not make flights available that you can't actually staff, Business 101. Treat your customers like actual people. Offer compensation for your companies mistake.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Philadelphia PA to Las Vegas NV |
Date Flown | May 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Absolutely horrible"
L Martin (Portugal)
✅ Trip Verified | Absolutely horrible. Our 4 am flight was 'delayed until 6, and then cancelled. After canceling our flight because of the 'climate' (but there were no storms on the forecast until later in the week), they offered only to change our flights to one 4 days later. They didn’t put us in a hotel or Airbnb (even for one night to be able to make other plans) nor did they give us a food voucher for the airport (which is like the minimum they could do).
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | San Juan, Puerto Rico to Charlotte via Orlando |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Worst airline ever"
Richard Magee (United States)
✅ Trip Verified | Flight delayed multiple times. No updates. Terrible customer service. Left us wondering when we would actually get to fly out. Lied to us about weather, traffic control, flight attendants. Worst airline ever. Worst customer service.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Baltimore to Las Vegas via Dallas |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"please avoid this airline!"
George Stratulat (United States)
✅ Trip Verified | Unbelievable experience in 21st century in USA! Had a flight from Cbicago to Las Vegas and back for a family vacation trip. First flight from Chicago has been delayed for 3 hours and our flight back home was even canceled! After 40 minutes waiting to have their customer service by phone, we were proposed the next flight which would have been in 3 days! Asked for a refund and got it, but had to pay another hotel, uber and 1k plus for tickets for the next day, as we couldn't wait so long! Definitely the worst experience, never again and please avoid this airline!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Chicago to Las Vegas |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Do not use Spirit Airlines"
Jordan Palumbo (United States)
Not Verified | Terrible. They Cancelled the flight 3 times with no warning. Terrible communication, no viable alternative route, hard to get a refund. Spirit Airlines has single-handedly ruined thousands of people’s hard-earned vacations. Do not use Spirit Airlines.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Philadelphia to Puerto Rico |
Date Flown | April 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"cancelled my flight hours before flight"
T Hurkezan (United States)
✅ Trip Verified | This airline is the worst I have ever seen. I put my tickets a month before. They cancelled my flight hours before flight, I had a doctor appointment I missed it. My son could get the medical treatment.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Orange County to Boston via Las Vegas |
Date Flown | April 2022 |
Value For Money | 12345 |
Recommended | no |