Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5110 reviews
2/10
3 star Skytrax Rating
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1/10

"It is a complete disaster"

(United States)

Trip Verified | They have the worst customer service ever. My flight on April 1 from Fort Lauderdale to Chicago was cancelled and I stood in line at airport for hours to rebook my flight to only hear that they will offer a flight on April 5 otherwise, I am on my own. I had my 72 years old mother, my wife and 4 young children with me. This was at 11pm, we weren’t able to find available hotels or rental cars, everything was sold out. all my attempts to speak with customer service agents at the airport and on the phone failed, they offered no help what so ever. Absolutely useless and disrespectful to any human being. We slept at the airport on the ground, then took a taxi the next day to Miami to find a rental car and had to drive back to Chicago. The drive took two days. We had the worst time ever. They spoiled all the fun we had on the Cruise. Everyone arrived home super sick. All my friends that traveled on other airlines were able to rebook on the same day or within the next 12 hours while spirit airlines did absolutely nothing to its customers. Do not fly on this airline regardless of the cost. It is a complete disaster and the most mismanaged company in the world.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Chicago
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horribly unreliable"

(United States)

Trip Verified | Minneapolis to Las Vegas. Horribly unreliable. The flight was an hour late on the way to Las Vegas from Minneapolis. When they served refreshments the cheese was fully warm not cooled - was overpriced and the cheapest brand you can get plus the flight was very wobbly and unstable for a flight with 0 bad weather. Then our flight back from Las Vegas is canceled last minute with 0 notification, not even an email. Waited in line 1.5 hours to get told we wouldn't have a flight for a couple of days. We now have to drive from Las Vegas to Minnesota and spend tons more money because of there unreliability. Never flying with Spirit ever again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Las Vegas
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline cancelled our flight 1 hour before it happened"

(United States)

Trip Verified | Wish I could give it a 0 star. The airline cancelled our flight 1 hour before it happened. We live in San Diego and had already driven up to LAX and purchased 5 days extended parking. They told us that the flight was cancelled because of weather reasons, yet there was just light rain in Pittsburgh with 3 mph wind! Other airlines were flying onto Pittsburgh that same night. We had no other choice than cancelling our trip all together.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Pittsburgh via San Diego
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Definitely would not recommend"

(United States)

Not Verified | Absolutely horrible, canceled our 6 am flight last minute then promised to get us on a later flight at 5:45pm. Told us it was booked due to weather. Ended up offering to maybe be able to get us a flight back 3 days later which was not 100% guaranteed. All they offered was a partial refund and we ended up having to get a rental because every other airline was booked as well. Definitely would not recommend.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Columbus
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
yes
1/10

"Treat your customers like actual people"

(United States)

Not Verified | They offer vouchers to change your flight to another one because they over book it, and then 4 hours later they'll cancel your flight because of "weather" and offer you nothing. Just a refund. Using the excuse weather, when all other airlines are still flying out of the same airport to the same place. Apparently the weather only effects Spirit Airlines, good to know. Do not make flights available that you can't actually staff, Business 101. Treat your customers like actual people. Offer compensation for your companies mistake.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhiladelphia PA to Las Vegas NV
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely horrible"

(Portugal)

Trip Verified | Absolutely horrible. Our 4 am flight was 'delayed until 6, and then cancelled. After canceling our flight because of the 'climate' (but there were no storms on the forecast until later in the week), they offered only to change our flights to one 4 days later. They didn’t put us in a hotel or Airbnb (even for one night to be able to make other plans) nor did they give us a food voucher for the airport (which is like the minimum they could do).
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Juan, Puerto Rico to Charlotte via Orlando
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Trip Verified | Flight delayed multiple times. No updates. Terrible customer service. Left us wondering when we would actually get to fly out. Lied to us about weather, traffic control, flight attendants. Worst airline ever. Worst customer service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaltimore to Las Vegas via Dallas
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"please avoid this airline!"

(United States)

Trip Verified | Unbelievable experience in 21st century in USA! Had a flight from Cbicago to Las Vegas and back for a family vacation trip. First flight from Chicago has been delayed for 3 hours and our flight back home was even canceled! After 40 minutes waiting to have their customer service by phone, we were proposed the next flight which would have been in 3 days! Asked for a refund and got it, but had to pay another hotel, uber and 1k plus for tickets for the next day, as we couldn't wait so long! Definitely the worst experience, never again and please avoid this airline!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Las Vegas
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not use Spirit Airlines"

(United States)

Not Verified | Terrible. They Cancelled the flight 3 times with no warning. Terrible communication, no viable alternative route, hard to get a refund. Spirit Airlines has single-handedly ruined thousands of people’s hard-earned vacations. Do not use Spirit Airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhiladelphia to Puerto Rico
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled my flight hours before flight"

(United States)

Trip Verified | This airline is the worst I have ever seen. I put my tickets a month before. They cancelled my flight hours before flight, I had a doctor appointment I missed it. My son could get the medical treatment.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrange County to Boston via Las Vegas
Date FlownApril 2022
Value For Money 12345
no