Spirit Airlines

✅ Trip Verified | Worst experience ever! They canceled our flight both ways! With no reason or refund! They had no other flights. Customer service hung up on me! Now to cancel a future flight because I obviously will never do that again, they are saying the cancellation will be $150. Just waiting for the flight to actually get canceled. Very unreliable and unhelpful. My flight was supposed to be at 4pm, they waited until midnight to tell us the flight was canceled leaving me stranded in the airport with all food and everything else closed! Don’t let the cheap fare entice you, the flight does not exist. Cost me $2000 to get there and I still haven’t seen a refund.

Not Verified | On Apr 6, 2022, during boarding of Spirit's flight #NK851, Spirit gate representatives in San Juan requested volunteers willing to relinquish their seats for a travel voucher credit of $800, and re-routing of of reservation to an alternate flight. I offered myself as volunteered and was provided with the volunteer voucher information. I offered myself as volunteer, but after having being re-routed ok a flight to an alternate airport not of my initial destination, Spirit is refusing to issue the voucher credit. I have spent hours on the phone and not even the customer service supervisor could help. I'm not kidding, at one point a CS rep told me that I had to return to San Juan and talk to their staff there. Seriously?

Not Verified | I will never fly Spirit Airlines again. First problem we never got an email to confirm our flight. Our flight was supposed to leave 1.39, April 5. Finally called them at 11pm the night before. They confirmed our flight but wouldn’t let us check in and pick our seats. They said we could do it at the airport. Of course by then the only seats left were middle seats and none together. When the plane took off it was rattling and vibrating (truly was afraid). They charge $75 for check bags and carry ons ($150), ridiculous prices. You couldn’t even get a free glass of water. It was $3.50 for a glass of water. We had to circle our arrival airport twice because the plane was going too fast to land. Lastly they didn’t tell us what carousel our luggage would be at.

Not Verified | My family and I have experienced a travel experience like nothing before. Myself as well as my partner & our children experienced sitting on an airplane for over 5 hours with continuous delays and unfortunate events ultimately resulting in us not being able to experience the Ohio state game that we were traveling to Columbus for. We've lost money on our tickets as well as excursions that we have prepaid for that we can not get our money back for due to the inability of your company being able to rebook my family and I on another flight that could get us to Columbus on time to make the game. The most egregious thing about this whole experience is the fact that ultimately my children as well as the other many infants and children were subjected to being on a flight for over 5 hours without being able to get any real food since the morning since our flight was originally due for take off at 9:20 am and didn't get canceled until 3:30 pm. I would think above all that a company should put the well being of children over anything else. The $84 meal voucher for a family of 5 and the $200 voucher that we must use by July was insulting to top off the horrible experience that we had. Missing out on a family trip that has been planned for months and being able to see family we haven't seen in almost 3 years due to the pandemic solely rests on your company's shoulders. I would never recommend Spirit Airlines to any of my family or friends especially while traveling with children due to the lack of concern that your airlines has shown.

Not Verified | Worst flight experience ever! Our flight was canceled after we checked in our baggage and returned our rental car. They rebooked our flight for the next day same time, therefore we had to get another rental car and a hotel room. After checking into our hotel we decided to have a drink and chill to find out that the flight we rebooked was also canceled. Needless to say we had to extend our rental and drive back to Florida the next day, which took an extra 9 hours. Needless to say they will refund my $ and I will never book another flight with them.

✅ Trip Verified | My family and I had a direct flight from Hartford Conn. To Miami Florida. We where staying over night in Miami and boarding a cruise on April 16th. The plane arrived at the airport and it looked like we where going to board, then they announced that our flight was canceled with no real explanation, the plane was sitting at the terminal? They told all us passengers that we would have to find another flight to Miami. They did not bother to try to help anyone find another flight. I was extremely disappointed in the lack of care or effort to help any of us find a flight to our destination. I have spent a bunch of money on a hotel in Miami a cruise the next day and it was all not going to happen due to there was no flights in Hartford that would get us down to Miami on time. I will never fly Spirit again. Do yourself a favor and spend the extra money on another flight. And if Jet blue buys them it definitely will not change a thing. They are just as bad. Stick with American and Delta.

✅ Trip Verified | So I had a flight going to Chicago from Phoenix for today April 15 at 7pm and it was canceled around 12pm. I got no reason just offered me a $21 meal voucher (which expires April 16) and a hotel stay. I live in Phoenix so I didn't need the hotel and my flight is canceled so what am I using this voucher on? I was going to Chicago to surprise my mother for her birthday on the 16th. I got offered another flight that left on the 16th at 5.30pm but didn't arrive in Chicago until 6.30am Sunday morning. That was not helpful at all, especially since my return flight was Monday evening. This was my first and last time using Spirit Airlines because this is ridiculous.

✅ Trip Verified | Detroit to Orlando. Our flight was delayed numerous times in our original departure and our flight home. We paid for seats that they did not give us and have refused to refund and in doing so we got split up as a family. I with my young children sat next to a gentleman that was sick with a snotty nose and cough with my one-year-old daughter and my four-year-old son as my significant other had our other daughter behind me both of our daughters were lap infant. The gentleman next to me did not have a mask on even though they yelled at my four-year-old son to put his on as he was eating Skittles but the gentleman next to me who was sick very clearly didn't have to wear one and in turn being separated from the family and sat next to this person my children and myself are now sick.

✅ Trip Verified | Dreadful experience with this airline. We requested a credit extension for our flight that was cancelled due to the pandemic. We were told this was approved and would take 6 days to be received on our account. We therefore waited to book our flights, and the prices increased significantly - after 6 days, we called again and we were told the request was not approved and still under review. 2 weeks later the flight prices had risen so much our family holiday was ruined. I tried calling the airline customer services multiple times but they continued to hang up on me. Awful customer service. Do not recommend using this airline.

✅ Trip Verified | After having out tickets for over 2 months for spring break spirit sends an email rescheduling our flight a day earlier. We book a flight because that's when we are available and hey Spirit, where do you suppose we stay that extra night? Then you can't talk to anyone, your options are to reschedule (good luck), flight credit or refund. Guess what? 2 days later our original flight is still available for booking online? Don't waste your time or hard earned money, use a traditional airline and pay the extra $50 for a more trusted service and a better chance of actually getting there. The old saying is true, you get what you pay for ... or in Spirits world, it will cost you double because you are just another confirmation on the itinerary.