Spirit Airlines

Not Verified | Indianapolis to Tampa. I recently booked two flights with Spirit. First was for trip from IND to TPA on 4/3/2022, the second was from TPA to IND on 4/10/2022. The flight was for a cruise sailing on 4/3/2022. I show up and IND airport 3 hours early just to be informed my flight has been cancelled. They offered a refund or to rebook next available flight which was at least two days out. The cruise that I paid over $1000 was sailing that day so it was clear to take refund as other option not feasible. I had to end up booking another flight with a different airline to fly to the first port the ship was sailing to to catch the ship and board there. Spirit did not offer any assistance whatsoever besides offer rebook or refund. On return from my cruise I get to the airport 5 hours before flight just to find out yet again my flight from TPA to IND has been cancelled. Again the option was next available flight in two days or refund. Flight in two days would me taking two more days off work that I cannot get back and not counting the two days I already lost at the start of my cruise. I noticed they had flight to DTW from TPA in about 2 hours from the time I was talking to the agent. I had them put me on that flight to get me closer to home and rented a car to drive home. When we get to DTW we had to sit just off terminal until people showed up to guide us in to terminal, move jetway to plane for us to exit and unload baggage. It was like they were not prepared or expecting the plane to be there. They were nice enough to give me a $50 voucher to user by July 7, 2022. There should be no expiration on it but it does not matter because I do not plan on booking a flight with them that may never leave. I have flown Spirit in the past and thought they were good at that time. I will never fly with Spirit again. I gave them benefit of the doubt when flight from IND to TPA was cancelled but when I returned to TPA a week later to fly back to IND that flight also being cancelled sealed the deal or should I say the straw that broke the camels back. Spirit does not seem to know who their customers are. They are working people that have limited time to take off from work and funds to invest in vacations. If they can't provide a reliable service they need to get out of the flight business

Not Verified | Worst airline service possible. Left me waiting at BWI for hours and the staff take their sweet time showing up, holding passengers up and are extremely rude. The aircraft itself is so uncomfortable but you get what you paid for. Will never fly with Spirit again.

Not Verified | First and last time I'll book a flight with Spirit. The breakdown of charges in e-mail confirmation did not match what the customer representative had in her system. I was charged twice, I had to call for a refund. "Government's Cut" in the amount of $81.17 was added to total cost, the cost was not disclosed during booking. Then, found out a loyalty membership fee was added $59 as well, I did not sign up for a membership nor was that disclosed on the confirmation e-mail cost breakdown. Customer representatives are rude, not doing business with Spirit.

Not Verified | It's the sneaky tactics they pull to make extra money. They charge you extra for seating, they charge you extra for luggage and by the time you get finished, you might as well have flown with a more reputable airline. Never again, there is no deal here.

Not Verified | Spirit canceled both my flights and wouldn't make a reasonable attempt at making it right. Canceled flight from Cleveland and had no other flights to rebook for 2-3 days. Same thing happened on return from Las Vegas. Even at their help desk (I laugh as I use the word "help", they wouldn't print off any confirmation of anything they promised such as hotel stay for 2 nights since they couldn't fly me out for over 48 hours after the original flight. Then they only gave 1 night at the hotel. It is impossible to contact them by phone. They turned off online chat support because they are overwhelmed. Been on hold for over an hour and still no end to the wait in sight. So I asked the guy at the counter, "So you're giving me nothing - I am just to trust that you will do this right?" He said, "Yes". As if knowing they can't even keep their flights going, wasn't already evidence enough they can't do things right.

✅ Trip Verified | They cancelled both of my flights. O give them props for the first one they gave me enough notice to find a flight where i was going but they didn't give me a refund, tried sending me vouchers as a refund when i asked for my money back. When it came time to come home i got no notice, missed out on work, stuck with no rental cars. I would never fly with them again, and it made me value to pay more to get a flight that is reliable. They cant use weather when no other flight was cancelled or even delayed. My child is missing school due to this and its ridiculous cost me lots of money and i still havent gotten a refund.

Not Verified | Flight was canceled last minute. I understand that it is not the fault of the customer service agents but they were not apologetic at all, would not reimburse for any additional costs that it cost their customers, and the worst of all was that 2 of the customer service agents were even cussing at the customers. This is by far the absolute worst customer service I have experienced anywhere and I can’t believe an airline would allow this. In the end it was my fault for trying to go cheap, you definitely get what you pay for (and so much worse)! Please pay the extra money and fly another airline!!

Not Verified | We actually didn't get to fly. We had our honeymoon booked in Punta Cana and spirit canceled the flight 3 hours prior to take off with no flights available for the next 4 days. So we had to cancel the honeymoon and I am out 3400 dollars now because the resort doesn't accept cancels the day of and the Spirit airlines is refusing to compensate me for the resort fees. They canceled the flight for weather in Ohio and we were flying from Philadelphia to Punta Cana which doesn't come within 200 miles of Ohio . But if they cancel for weather then they don't have to compensate you such a total scam. They are a fraud of a company and should he banned from doing business

✅ Trip Verified | We went to Las Vegas on April 6th and it was not a good experience. The plane was small and the seats was very uncomfortable. On the way back our flight was delayed 3 times and they even charge for water bottles. I will stick with American airlines from here on out.

Not Verified | Spirit is a horrible company. 4 hours before our flight they canceled the flight without reason and all they did was send just one stupid email saying the flight was canceled. People have paid for hotels, car rental, and parking and now we have too lose one day of our vacation and have to pay for last minute tickets which cost $2000 just one way. Please don’t trust this company it will cost you money and time.