Spirit Airlines

Not Verified | First time flying with Spirit Airlines and it’s not the best airline that I’ve been on! I do want to mention that when I flew out of Pittsburgh to Tampa, I had a connection flight immediately following to go to New Orleans. We were delay about 20 min in Pittsburgh but when we landed in Tampa, for those who had connection to New Orleans, were able to get back on the same aircraft without racing to the next gate to catch the connection. That was very thoughtful for this airline to do! Some of the staff were very rude, but there was one flight attendant that was hilarious and made us laugh. Carry-on bags are expensive and the drinks/snacks are not free. You even have to pay for the water which is crazy and like $3.16. Even though their thoughtfulness and making sure their customers were able to make their flight to NOLA, I still don’t recommend Spirit Airlines.

✅ Trip Verified | The worst airline I have ever flown. They put cheap tickets and charge an absurd amount for the bags, they even charge for the carry-on bag. The chairs do not recline and the flight was super hot. I will never fly Spirit again and do not recommend it to anyone!

✅ Trip Verified | Worst experience I’ve had in my 20 years of flying! This was the first time we flew with Spirit Airlines and will be the last. They say the airfare is the cheapest but its not. The ticket is cheap, then you have to pay for the luggage that can’t weigh over 40lbs. Unlike other airlines thats 50lbs. The price for your 40lbs luggage is $67 a lot more than the other airlines. So you get less for a higher price. The seats don’t recline, you don’t have any kind of entertainment unless you bring your own and pay for the WiFi. Yes, you have to pay, not just download the app for free like other airlines. You don’t get anything, not even water or a tiny bag of peanuts. You must pay for everything. Not only do the seats not recline like I mentioned earlier, you can’t charge your electronics. It’s literally the bare flight. I can’t say the bare minimum because you get less than the bare minimum. Worst flight I’ve have ever been in. To top it off. For the first time my luggage was missing. Apparently, it was left behind and I would get it the next day. It wasn’t just my luggage. A few other passengers were in the same situation. Beside an apology you’re shit out of luck with whatever extra expenses or inconveniences you have to deal with.

✅ Trip Verified | After arriving to Las Vegas to catch the next flight to Philadelphia we discovered one of their flight crew didn't show up. They delayed the flight from 9:45 pm to 7 am next day after waiting hour and half. When many passengers raised hell they announced everyone will receive an email for hotel and meal voucher. But first they have to pick up their luggage. Luggages were delayed for additional hour and half. At this point it was 11:30 pm already. I did not receive email nor a text. I approached their customer assistance and they entered my information again. A side note, yes I have their app and I always receive notifications and advertisements from them. Anyway by the time I received an email it was past 12:20 AM. It didn't make sense to go to find transportation and hotel for couple of hours and back at the gate by 6 am. Personal loss: a days full of meeting and interviews plus additional day for airport parking. At this point I hope my pets are OK since I have no coverage for tomorrow until I get home. This is the 3rd time I was burnt by this airline. Never again! They are not capable of running any kind of schedule and not reliable. Not to mention they have the hardest landing among any airlines I flew during my years. The only thing they have is attitude and that is negative as well.

✅ Trip Verified | This is a no no no. They made me pay extra $64 for carry on bag after payment of $80 for a single luggage and to worsen it all, my luggage didn't come out at the luggage claim. We are about 50 persons awaiting our luggage for hours.

Not Verified | This is the worst airline we have ever flew. They have changed our departure flight multiple times on us. Then we had to change our flight and their customer service was awful. They hung up on us multiple times, they wanted to overcharge us, and could never get us a straight answer. They made our vacation extremely stressful and I will never fly with them again.

✅ Trip Verified | I had a flight from NYC to Orlando MCO and arrived by 4pm in Orlando. When getting to my Airbnb at around 6pm, I’ve noticed I’ve forgotten my laptop inside the plane. I immediately went back to the airport and spoke with the baggage services at Terminal B and was advised I had to fill out an online form and was given a number to call the morning after as they would not bring the lost and found from the terminal until after 1am. No one would answer the number I was given and after leaving several messages I never got a call back, so I returned to the airport the next day in the afternoon and my computer was still not found. Long story short - during my stay of 5 nights in Orlando I physically went back to the airport 3 times to search for my computer that was nowhere to be found and the staff did the bare minimum to look for it, to be honest they were waiting for the computer to show up if anything. Now it’s been 2 weeks since it happened and still no updates or sign of the computer which makes me think it got stolen either by the plane cleaners or a staff terminal since it never made its way to the concierge or baggage services lost and found. I’ve filed a police report at the Orlando MCO airport but also wanted to share my frustration and disappointment. Spirit is definitely the worst airline you could choose to fly based on their customer service.

✅ Trip Verified | I've read very poor reviews about Spirit. I haven't had difficulty yet. I didn't have any difficulty with checking in, baggage, or boarding. I do have a return flight on Spirit from Orlando. So I guess I just lucked out with the service. The staff were polite, helpful, and friendly at check in and on the flight. So I don't have a bad review so far. I'll update my review, if possible, for the return flight.

✅ Trip Verified | Canceled flight with no notification given. Worst customer service ever. I found out my flight was canceled when attempting to retrieve a boarding pass from the kiosk. I stood in line for a half hour and told the young girl at the counter I could not obtain a boarding pass. She told me the flight was canceled and offered no explanation or apology. Told me I have to go across the room to talk to other people at a different counter. I stood in that line for over an hour with approximately 50 other people who are dealing with the same canceled flights. Entire staff including supervisor at the airport and supervisor on the phone were extremely rude and disrespectful and condescending. One gal was texting on her personal phone for 5 mins before helping others in line. No one from Spirit cared the flight was canceled and kept stating email notification was sent which it never was. No one ever offered apology or any help in getting me home same day. I asked why Spirit Airlines and Trip.com app both showed the flight was on schedule and later showed the flight was actually enroute. They gave no reasoning. When I asked to see the email that was sent the supervisor refused stating he did not have time to talk with me any further. There were several other people waiting to speak with a supervisor about their canceled flights with no notification also. Only options given was a refund for the ticket price or reschedule two days later. Spirit Airlines would not pay for a hotel, rental car, or food for the inconvenience. They have the power to totally disrupt peoples lives and they don’t care! It cost me $400 to reschedule a flight with another airline and another six hours to wait. If I could give spirit airlines a score of zero out of 10 I would. Very very disappointing! I will never use Spirit Airlines ever again.

Not Verified | Tampa to Las Vegas. I had a credit with Spirit and decided to use it. After trying for multiple days to book online and being told it was an invalid confirmation number, I called. They helped me and said there would be no additional charges because the codes were not working even for them at first, but of course I wasnt told they would charge me $80 for a checked bag! Are you kidding me?! When I called back to ask about it, I was Told there was nothing they could do. I travel a lot and won't be booking with Spirit again!