Southwest Airlines

✅ Trip Verified | Flight 2 hours delayed no explanation. Acquired early bird preferred seating (B4), (tall), front seat, had to go middle of plane for o/h baggage, everyone uses front storage, so they don't have to walk w/luggage, passed out small bag of pretzels and 3 oz of water. 2 dogs on flight, unchanged 2 year old. Flight attendants were at the front of the plane on their phones, never walked through the plane once. No bathroom protocol. Fought my way back to o/h baggage after landing. Terrible customer service.

✅ Trip Verified | Flight was delayed 2 hours due to systems failure. Understandable. We asked before boarding the first leg of our flight if the plane was going to continue on to Denver and we were assured it would. We booked the flight because we didn’t need to change planes, Got to Long Beach where we waited for the passengers to board when an announcement was made that the plane is being terminated/which meant they were using it to take passengers somewhere else due to all the canceled flights from the technological issues of the day. Flight crew told us to get off the plane. While waiting in line to find out what was going on, I noticed the flight crew lining up to get on another plane right next to our plane and I asked them if they were going to Denver and they all confirmed they were. Southwest decided to board a plane right next to our plane ( that was supposed to continue to Denver) with a full group of people and did not allow us to board. In other words, they backhandedly gave our seats away, boarded the crew but not us as we waited on line and took off without us. Of course when we finally got to an agent, she was showing us on the flight that we should have been on and had a challenge rerouting us for a flight and another 3 hour wait. Attached is my ticket which appears we left at 4:22 like we were supposed to. I also included the new ticket which of course was delayed. Our seats were given away right before our eyes without so much as an explanation or request from Southwest. This was my favorite airline but with this and the condescending way they threaten you to wear a face mask or face civil consequences has taken this airline from the fun comical way they used to conduct business, which is needed at this time in the world, to an airline of demands and consequences. This is worthy of compensation. We did not give up our seats, they were taken from us.

✅ Trip Verified | While boarding the plane, at 6:40pm on 5/27/21, flight#520/1404, I was sent back to customer service, as the boarding pass I was given by customer service had security restrictions in error. Customer Service Manager, Sally , # 104647 was very rude "it is not my fault you did not receive the correct boarding pass." She initially refused to give her name and ID number and she also did not apologize or accommodate me for the confusion and also the embarrassment the airline caused me. Due to this error, I almost missed my flight #520/1404 While boarding plane at 7:00 pm, due to an employee error, one of the flight attendants made an inappropriate comment of a sexual harassment nature that was offensive; and he did not apologize, as that would admit his guilt. He also blocked the rear of the plane with his arms and legs to prevent me from sitting in the rear of the plane. It appears Southwest is hiring Managers with terrible customer service skills and employees with lack of training on ethic and no respect.

Not Verified | Southwest has the worst customer service I have ever come across. I was calling to try and figure out why my travel credits were set to expire in July 2020. I was on hold for 2 hours and 45 minutes. Then the agent picks up and in 30 seconds she tells me that there is nothing she can do because the flight was canceled a week after the completely arbitrary deadline of September 7th 2020. I canceled the ticket as soon as I could, but it was for a wedding that ended up being canceled due to covid. There are still covid restrictions in place in many places in the US yet these tickets are still expiring. Southwest just stole $500 from me, and as I am looking through other reviews it seems that this is all too common a practice for this airline.

✅ Trip Verified | Southwest Airlines had a computer glitch that caused many delays and upset people, We happened to be some of those people affected. While flying home from Nashville our flight was delayed 2 hours, we switched to a different flight that had a stop over but was still due to get us to Midway airport 2hrs sooner. After switching, the flight ended up also being delayed and we would have been stuck in St Louis because the connecting flight would be missed. In the meantime the flight we switched from booked up, so we couldn't switch back. So we were going to be stuck over nite in St Louis or Nashville. I was told to call customer relations to see if we could be reimbursed for our room, there was a 120 min on hold wait. We went back to the counter and one if the very nice service reps got a supervisor to help us, her name is Melissa (on 6/15/21 @ 6:30pm). She was amazing, polite and professional, as was the service rep who also assisted (I wish I had his name!) in making a horribly frustrating situation into a pleasant experience. It was very stressful with having two kids along, My stress level was high and my tone was a bit sharp, instead of them taking offense, they were very understanding and apologetic. They helped us resolve the issue by getting us on a flight that would avoid an overnite delay. After this experience I will always fly with Southwest. Big-big thank you to Melissa and her staff for making the final day of our trip a great one!

✅ Trip Verified | This airline cost me a lot of money by causing me to miss my international flight. Their system was down for many hours so we missed our flight to Iceland and had to stay overnight in Seattle. Not only they did not address our issues, but many of their personnel were also rude. What kind of airline is not able to fix their computer system on time in Silicon Valley? The answer is Southwest. They caused many passengers who were traveling from Southern Ca sit in the airplane for 7 hours or more to get to the destination in Seattle. You get what you pay for. Cheap airline and incompetent personnel. If I could give negative stars, they would get -5. We could not even use the internet on the flight and had no hot beverage (could only offer soda or room temperature water).

✅ Trip Verified | We were traveling Philly to Reno, Nevada, last night, and there was a computer glitch in Southwest's equipment which resulted in our landing in Denver at 8:30-ish, but not able to deplane for approximately 90 minutes. We were updated by the crew as frequently as they knew something, and when we were able to enter the airport, our connecting flight was just a few gates from where we entered. The next leg was uneventful, and we landed in Reno later than we had hoped, but without any further incident. Things happen, especially these days, but the crew and our plane full of passengers deserve a shout-out for their patience and good humor in the face of our little delay.

✅ Trip Verified | Delayed by a towed plane already here in Denver. Scheduled to leave at 05.30 and still waiting to board at 05.38. No excuse for not having the towed plane here before our boarding time. Shame on you Southwest. I thought Frontier was bad.

Not Verified | Rapid reward flier and I usually love southwest but on this occasion, flight was already 2 hours late due to weather. Plane lands, we board quickly, and the pilot is all set to go - we sit! Nothing to do with weather or plane but rather an administrative screw up. Apparently, we are waiting for a document from dispatch in Dallas. ( we’re in Detroit mind you) No one can find the document so Southwest and only Southwest dispatch has already added 45 minutes of sitting to scheduled flight time. It’s seriously unbelievable - inability to manage their own internal paperwork process!

Not Verified | I will never fly Southwest ever again. First off, it's a first come first serve airline so if you don't get there in time you're out of luck on your seat and get funneled to the back or the worst choices because everyone grabbed seats already. Good luck if you're traveling with family. I saw a mother flying on her own with 6 children waiting for the moment they called for her section only to get up there and be rudely told by the attendant she has to go to CSA to check in her stroller. She basically got pushed to the back of the plane and was split up from her kids who at most had the oldest being 7. Secondly the staff are rude, pushy and it seems every flight attendant is standing ready to nun-chuck anyone into oblivion that so much as lets a tiny bit of their mask slip down. I did not appreciate the threats from flight attendants about mask mandates, nor did I appreciate the poor quality and service during the flight. Trust me, pay the extra to get on something else.