✅ Trip Verified
| Phoenix to Atlanta. This was the first time for me, luckily, to fly on one of the planes with the "upgraded" seats. Never again. In fact, I may never fly SWA again unless I absolutely have to. These new "seats" have pencil-thin "arm rests", without padding, meant to discourgage people from using them - and that design works: if you don't mind elbowing your neighbor, you'll get bruised from the "arm rest". The shoulder / arm area is thinner than normal, and unlike the older seat design, even very thin people, such as myself and the passenger on my one side, will be bashing elbows and rubbing legs when constantly shifting positions to try and get away from the constant pain of the seats. See, the seats have no padding. NONE. They seem to be made out of cardboard. There is not just no lumbar support or seat padding: it's shaped oddly the opposite that seating for humans dictates: the lumbar region of the seat goes back rather than forward toward your back, and the seat curves up at the part right under your upper-upper thigh (the seats are also the shortest depth of all seats). While you are hunching your shoulders forward to avoid being shoulder to shoulder with strangers, you have to bring your elbows in front of your chest and hold them there, while your lumbar region is being pushed into an outward curve by the back of the torture seat and your legs have circulation being cut off by the upward curve of the seat edge. After 30 years of flying only SWA for all domestic flights - 8+ in the past 8 months - I will not be flying with them again unless absolutely necessary. This flight was yesterday, and I am experiencing moderate neck, back, and leg pain as a direct result of SWA's torture seating.