Southwest Airlines

✅ Trip Verified | I fly Southwest a lot and normally I am happy with the flight and the people so it saddens me to have to write this. I'm disabled and going to DCA I had to walk through the airport because the people pushing the wheelchairs were rude. Then to make it worse, I make it to the gate and the Southwest employee says "you can't walk down this shoe way to the plane" after I advise that I need a wheelchair. I was so embarrassed that I just sat and cried and when it was time to board I asked a passenger who was also disabled and received rude service if she wanted to walk together and help each other. Then to make matters worse when I was due to return the flight got delayed but nobody said anything. They just walking past us looking as if it was necessary for us to know what was going on. We waited almost 45 min to an hour before we could board. Just terrible customer service all around the board.

✅ Trip Verified | Worst business practice I’ve seen. They canceled my flight and did not notify me. The only explanation they gave was, it was a glitch in their system. Found out I had no flight when I tried to check in. When I eventually got ahold of someone the only choice they gave me was to rebook my flight at a much higher price.

✅ Trip Verified | This review is for the Southwest hotel concierge. I usually book hotels through Southwest for the rewards points. On the last booking of 12/23, I was charged an additional $900+ the day after checking out. I made two inquiries to Southwest as to why and the first response was a link to understanding hotel charges. The second expressed concern, asked for proof, which I sent a copy of my credit card statement, and was told to expect a reply answer in 3 to 5 business days which never came. I replied to this email 3 weeks later asking for an update and then 2 weeks after since I did not get a reply, nothing yet. All I asked was for a reason as why the double charge. I'm a person of habit and been flying only Southwest for at least 20 years. I will probably continue using the airline for flights, but not their extended services.

Not Verified |   We had the worst flight attendant on flight 1735, we were told that if we paid extra to board early we can save seats for our family members. The flight attendant was so rude and said that the person at the ticket counter wasn’t a flight attendant. She then signaled people to sit on the seats we were saving for 2 family members, one of us is disabled and the other one is partial medical injured. She was so condescending and rude, even made a comment that “if I can stop being Interrupted, I can get back to my introduction” - not the attitude of a flight attendant. I’m beginning to think that these flight attendant’s instigate negative energy in order to create a hostile atmosphere so that they can kick you off the plane if you say something. This one needs to go home or at least some rest. Not an enjoyable flight on our way to a family funeral.

Not Verified | I was very disappointed with the flight attendants. They were complaining about their lack of pay and that they didn’t get paid equally to the pilots. They were also complaining about the fact that they didn’t get paid until the passengers were all seats and the door was closed. I don’t think they should have been complaining about the airline not taking care of them. Let alone in front of customers. This went on for almost the entire 3 hours of the flight. It must be a big problem as the connecting flight was also a discussion the same topic. I really didn’t want to hear about their problems of work. I did contact customer service to find out that they were not willing to listen and referring me to the airline website. So I did, only to receive an automated email back. Stating they were sorry for any inconvenience. Needless to say I am not going to make the return trip with this airline. It may cost more but I guess you do get what you pay for. I just wanted to give a little feedback to the airline. They are just like a lot of other companies “ it’s all about the dollar, not the customer experience.

Not Verified | Look elsewhere. I have flown with Southwest almost exclusively for the last 20 years, Can't do it anymore. They will Cancel your Flight for any reason. Presently sitting in Oakland for 5 extra hours. Thats if they dont cancel that flight. I have been stranded by them more then I can Count. SWA is now the worst airline.

Not Verified | SW is a total joke, our connecting flight from Sac. to Portland was cancelled due to bad weather in LV. I understand that can happen, but SW did little to nothing to get us to Portland the following day. SW's great idea was Sac to Ontario to Denver to Portland. 10 hours to get from Sac. to Portland, I could have rented a car and beat SW back to my hometown. Clowns!!

Not Verified | We booked a flight from Milwaukee to Cancun with one layover in Kansas city, upon arriving at the airport we were told of change of flight 40 minutes earlier! Problem to Baltimore! This is completely out of the way. We were to arrive in Cancun at 1:15 but with this new flight now 4:15. Today is our anniversary and we have to put up with this because they can't run a company! I'm hoping this will be the last time having to deal with them.

Not Verified | A great flight at a reasonable price! The 2 free checked baggage is awesome and customer service from start to finish was excellent. No assigned seating wasn’t an issue. Seats are fairly comfortable and at 6’4” I had enough leg room to be comfortable. Thanks Southwest!

✅ Trip Verified | Horrible, we booked as a family of 10, expected to get together, and paid more than the standard flight ticket. Unfortunately, we were displaced around the flight, and they had no priority. Never do any group booking and advertise to family and friends. It’s just like Spirit Airlines, but a little bit of cushion on the seat, free bags, and a couple more inches.