Singapore Airlines

✅ Verified Review | Singapore to San Francisco. I previously had positive things to say about Singapore Airlines, but in this case, I was very frustrated. I paid extra for an upgraded seat with extra legroom. Instead, the seat was in front of the exit door and had less legroom. In addition, the TV was broken and so for the entire 16 hour flight, I could not watch any TV. Two thumbs down.

✅ Verified Review | Flew roundtrip on Singapore Airlines new nonstop route between San Francisco and Singapore in Premium Economy on the outbound and regular Coach class upon returning. The premium seat was decent, but I wasn't as impressed with the rest of the setup or the soft product. With the hard partition toward business class in front, and the service area / galley located well to the rear past an economy section, the premium economy area on this aircraft is a virtual dead-end rarely patrolled by flight attendants. On the SFO-SIN sector, received two meals during the 16h20m flight, with no other proactive service - no separate drink runs prior to the meals either. You had to press the call button for anything, mid-flight snacks were available but again, nothing was offered voluntarily. Flight attendants seemed to do what was required but without a smile. No landing cards handed out. Except for the seat itself, the service on the return flight SIN-SFO in regular Economy was actually better, with a pre-lunch drinks run (from a tray, not a full cart) and follow-up hot beverage service after the meal. As with the outbound flight, however, the second meal service - a breakfast - took place about six hours before landing, what gives? The check-in experience at SFO was ok, but at SIN economy passengers are herded toward self check-in kiosks and self baggage tagging whether they like it or not. I have only flown SIA once before, but based on my limited experience with them so far, I wouldn't go out of my way to fly them - although I would chose them again if they offered a convenient schedule at a decent price point.

✅ Verified Review | My wife and I thought we would treat ourselves to Premium Economy on a recent holiday to Southeast Asia on both the main legs, London to and from Singapore. We usually fly BA premium economy, but this was part of a package and we upgraded the flight. We are in our 70's and cannot cope with economy over 13 hours To say we were disappointed would be an understatement. The only good thing is the seat but the service is very poor. Firstly if you "Book the Cook " a pre-ordered meal, it will be served long before anyone else. The promised champagne and drinks service did not materialise and staff did not curtain off the cabin from economy and were constantly moving through the cabin to serve economy passengers. This is an expensive airline with a lot of online hype about the premium economy service. We were allocated Row 31 which has extra legroom but as the seat plan shows it is right next to the galley and we were constantly disturbed throughout the whole flight. Under no circumstances would I use this cabin again - not a patch on BA

✅ Verified Review | Singapore to Munich, and travelled this sector twice within 6 months so my review is based on mix of both. Boarding at Changi is consistent and zone wise boarding. Check-in staff, passport and boarding card checks are very friendly. On boarding the flight crew looked less enthusiastic then I know of. There was a sense of disorganisation. The senior crew jetted through cabin with a frown and certainly created a negative environment. Once in the air, meal and drink service was conducted. I use book the cook service and was served about 30 mins before fellow passengers which I find bit awkward. Again, the meals can be elabotate for this class but I found portions are small and not filling. Service lacked enthusiasm, warmth and smile on both the sectors and cabin crew were indifferent. Some were good and some were kind of forced to work. SIA provides good entertainment system so while watching movies, I decided to get a snack from middle galley and crew were friendly but didn't see them throughout the flight atleast on my side of aisle. On one of the flight, I asked for a coffee and it was brewed very strong even by European standards with the reason given that Europeans only drink strong coffee. The crew in back galley were sad and angry. On the positive side, SIA 777-300 has spacious toilets. Entertainment system is good and seat is spacious enough for the class. All in all, MUC flights are out of Singapore Airlines pattern. I read review of another passenger in this forum also travelling to MUC and found to be negative. I have made some good experiences on thier other sectors and based on it, I do recommend Singapore Airlines. I hope SIA will rectify the crew issue on this segment and hear the plight in catering segment for Premium Economy on all segments.

✅ Verified Review | From boarding in Dusseldorf to reaching Changi, everything went smooth. We were greeted by professional well-presented crew. Upon reach my seat in Premium Economy I wanted to take photo of my seat, where a cabin crew delightfully approached if she can take a picture for me while sitting and said "it is great to have you on-board Sir and I would like to assure that your special meal is loaded". We left DUS in time. The service followed with hot towel, drinks and nuts and meals. Using book the cook service means getting your meal before your fellow passengers. The meal was okay and we were offered three choices of warm bread and big selection of fancy drinks. After meals, they served ice cream but missed on me, where a crew assured that they are not offering it to me since I am vegetarian and ice cream contains gelatine. Since it was a day flight, crew was actively anticipating needs and were very busy serving to a group of very demanding passengers in economy. This flight had dedicated crew for Premium Economy and they came around at least 3 times to assure if everything is fine. Many rounds of snacks in a basket and drinks on tray and crew looked enthusiastic, service minded and very friendly. We were made to feel like welcomed guests. I walked to see economy class, the crew were happy to chat about A350 product. The aircraft by itself is very quiet, quieter than B787 and toilets are spaciously planned and were kept clean. The air ventilation can be really felt and cabin design made me feel relaxed. The Captain announced turbulence, and crew walked through the cabin to ensure we have fastened seatbelts. Before landing, breakfast was served and immigration cards handed out. We landed in time and I left the aircraft as a happy passenger with a feeling that this was my best flight ever.

✅ Verified Review | Singapore to London Heathrow. I've flown Singapore Airlines in Economy Class long haul several times and been satisfied. On this occasion I decided to opt for Premium Economy. I was flying from Auckland to London via Singapore but the first leg was on Air New Zealand, and I recommend their Premium Economy service. Singapore Airlines seats have a bit more space and legroom than Economy, and the in-flight entertainment screens are bigger, but otherwise everything was identical to Economy class. I'm a vegetarian and I had the exact same two meals I had in Economy class three weeks earlier, and I didn't enjoy them the first time around. My companion ordered the "book the cook" and his meals seemed better quality, but none of the available options were vegetarian. For the breakfast service they completely forgot to offer us a drink. The service was bored and impersonal throughout, the flight attendants were rushing around and didn't smile. The toilets are shared with Economy class. For sleeping I didn't find the seats significantly more comfortable than regular Economy and the fixed central console means you can't stretch out over any adjacent empty seats. That said I'm only 5'3", my 6'1" companion did appreciate the extra legroom. The entertainment selection is extensive and the noise cancelling headphones good. However, we were in the front bulkhead seats and the screens were set on the wall ahead of and were too high for comfortable viewing, there are also irritating advertisements ahead of each programme. All-in-all extremely disappointed, didn't feel I got value-for-money compared to regular Economy class. This experience has really put me off flying Singapore Airlines again.

✅ Verified Review | Frankfurt to Singapore. Superb product! Right from boarding till reaching Changi. Boarding began in time and orderly, zone wise boarding which helped in quick boarding and we left within 25 minutes considering it was a fairly full flight. We were greeted by delightful and genuine crew. The aircraft was clean and business class is the best I have seen. Premium economy seats are very comfortable with lots of options to store gadgets, charging point, usb port and big hd screen with many options. As soon as we were airborne, hot towel service followed by snack and drink followed by meals. I used the cook the book service, passengers using such option are served first, this doesn't allow you to dine with your fellow passengers unless you wait. Usual meal service was hurried and crew seemed to be in stress as economy in back was completely booked out. The meal by itself was okay. For premium economy I would have expected to be elaborate. Trays were collected after a while and rolled down service. After some hours I tried thier snack service, crew delightfully greeted and opened snack options and gave me more than requested. Fresh fruits, sandwiches, chocolate waffles and crisps. The crew was also courteous enough to inquire if they could do anything so that I can sleep for a while. I also noticed that crew went through cabin couple of times to anticipate our needs. Although captain announced turbulence and turned on seatbelt sign, crew walked through cabin with torch to check seat belts and ensured we fasten it. They even fasten seat belts for passengers who were sleeping, never seen such care on another airline. Breakfast was served before landing and immigration cards were handed in time. At all times, crew were caring and meticulously dressed. I am very impressed by Singapore Airlines and thier product. Definately my first option to Asia.

✅ Verified Review | Sydney to London Heathrow via Singapore. I normally fly China Southern business class from Sydney to London and I pay for the tickets myself as I fly to the UK to see my parents and family. This year my father turns 90 in February so I am flying to London twice this year and in order to save $2000 I decided that one flight had to be an economy one. Not being able to face true economy I booked a Premium economy seat with Singapore Airlines. I have flown Premium economy with other airlines over the years, Qantas, BA and Virgin Atlantic (when they still flew to Oz). Firstly having booked the ticket with an online travel agent I went on to the Singapore Airlines internet site and was able to select my seat and Book the Chef meals. 10 out of 10 for their on-line presence, easy to use compared with China Southern which is a nightmare. At the airport no queue for the dedicated Premium economy checkin. Staff member very polite. No lounge access but Sydney Airport has plenty of places to sit comfortably and is not too busy. Boarding was a breeze as Premium economy have priority with Business and First. On the plane the FAs were all smiles and assisted passengers with their luggage and that's something I haven't seen for a while. Boarding was swift on both sectors, the captains introduced themselves and we left on time. Soon after the seat belt sign went off the drinks were served. I prefer being given a minature gin and can of tonic rather than just being served it in a glass. Also no slice of lemon. The meal service came next all served on one tray. The quality of the food was good, but very small and no different from economy. Throughout the flight FAs came around with water and if a passenger wanted a drink or snack they were provided. The FAs were always polite and friendly and came when requested. I never drink much alcohol when flying so the water was adequate. we arrived early on both sectors, disembarkation was quick. My flight cost A$3100 return, an economy ticket on the same flights A$1300, a China Southern Business Class ticket A$4800 if booked at the same time. So there is the rub was it worth it. Well yes and no. The seat is more comfortable, even with the seat in front fuly reclined I still had space, the screen is large and clear and the available entertainment exhaustive. The problem arises when the Singapore Airlines product is compared to the likes of Qantas, it just doen't feel special. There are no seperate toilets, the food is the same as economy, during the flight the curtain between Premium economy and economy is not even closed. In other words all you are buying is a bigger seat with more space, an ecomomy plus rather than a Premium Economy and is that worth the extra A$1800. I don't think so. If I could have my time again I think I would either spend the extra A$1700 and fly business with China Southern or have stopped over on each direction with $1800 to spend on hotels and entertainment.

✅ Verified Review | Melbourne to London return via Singapore. Have always Singapre Airlines with high regard until my most recent trip to London. When we booked in January 2015, we could not book premium economy on the MEL to SIN leg, as at that time there was no premium economy on this leg. This has now changed but only on some flights. MEL to SIN in Economy, an older plane with inflight entertainment screen to boot. The screen was awful, so if you flying on another SIA flight, hold back and watch the movies you want to watch on a better screen. Service was very average, IFE was poor, food was very poor. Singapore to London in Premium Economy The only advantage in taking premium economy is the seat pitch and thats it. This is a very poor attempt at premium economy and it is a complete rip off. Inflight entertainment was poor, a much larger screen, so great for movies, the only plus. My small hand held control panel did not work. The entertainment system kept resetting itself at the end of every movie or programme. One ear in the headphones did not work. Service was poor - In premium economy you are placed in front of economy and behind business class. The service is provided by the economy cabin staff. Could not call for service as my hand held control panel did not work. The toilets are down in economy, none near premium economy. Food was very Poor - Economy class food. The only reason why I've given a score of 2 is because they have the book the cook service, but that is still economy class standard food. Remember, you are paying double the price for this seat. Flight arrived 25 minutes late. Return legs London to Singapore in premium economy was exactly the same but this time the entertainment system kept resetting itself, the headphones worked and so did the hand held control panel. Singapore to Melbourne in Economy - the breakfast on economy is as poor as you get with airline food. A cold bread roll, hard cold butter, cold muffin, cold unripe fruit. The TV screen on this plane was up to date but still had issues with it freezing. We had a seat between us, so basically it was the same as flying premium economy but without paying twice the price. I had made a complaint to SQ a month before flying and this complaint has not been responded to. On all counts SQ have really dropped the ball. I would not recommend Singapore Airlines, especially if you are looking to fly premium economy.

✅ Verified Review | London to Singapore return, and the Premium Economy experience was very poor. Despite booking some months in advance, they neglected to allocate us any seats together and our party of 4 was distributed throughout the cabin. The seat configuration is 2-4-2 and there are no toilets specifically for Premium Economy. Rather than a separate cabin curtained off, Premium Economy is just the front section of the economy section. The seats were functional and inflight entertainment good but seat pitch is less than Air NZ. The food was terrible. We used the "book the cook" option on the return flight and this was no better, though they did manage to accomodate an allergy in our group. The staff were unfriendly and snacks on the 14 hour flight (2 meals were offered, the second 6 hours before arrival) had to be requested via the call button. The flight arrived early and the plane was quite new but would not fly Singapore Airlines again long haul.