"staff were efficient and friendly"
Sarah Shailes Meager (United Kingdom)
Flew Singapore Airlines from London Heathrow to Singapore. Check was smooth at priority desk. I was offered a change to a front row seat which I accepted. Big mistake. Although giving extra leg room theses seats do not have foot rests, which render the leg rests very uncomfortable. The cabin staff were efficient and friendly. Sadly the meals served were not good. My pork main course was tough and stringy. There was no dessert only a minute piece of cheese, and some equally minute crackers. The breakfast was better, but my hot dish was served cold. The premium above economy fare, I expect a much better standard of meals.
Aircraft | A380 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | LHR to SIN |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"standards were still good"
3 reviews Stephen Cleland (Australia)
Adelaide to Singapore. It had been a few years since using Singapore Airlines and it was good to see that standards were still good. Staff helpful, seat comfortable and a good return flight. The Adelaide Office staff were very helpful and will be using them again. They give good advice, and if fare is cheaper online, they will tell you.
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | ADL to SIN |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"attentive and friendly"
2 reviews Akash Ananthan (Australia)
Adelaide to Tokyo via Singapore. Excellent dedicated check in for Premium Economy and Business Class and staff friendly and efficient. Boarding was efficient with lines for Elite Gold and Premium Economy Passengers. Seat was well cushioned and very comfortable. More then enough legroom with an extended footrest. Compartments on either side of the seats for mobile phones and other small devices. Compartment in the front of the seat large enough to fit a 15 inch laptop and an iPad. Smaller spaces in the console can easily fit 2 water bottles. Tray tables extend out of the centre console. Entertainment was standard with a 13 inch HD screen and a fantastic selection of movies and a less than desirable selection of TV Shows. Flight Attendants were attentive and friendly, doing checks of the cabin and there if you needed anything. Food was sufficient but I wouldn't say it was anything impressive. Beverage selection was fairly extensive even serving champagne before take off. WiFi was expensive and only came with 30MB but the ability to use roaming services on board was good.
Aircraft | A330-300 / A380 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | ADL to NRT via SIN |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"extra mile with service"
34 reviews C Hoffmann (Germany)
Singapore to Munich, and as the flight was only 70% full you noticed that staff went the extra mile with service. Was addressed by name and crew came around and served drink in Premium Economy from a tray which was a nice touch. Singapore Airlines service remains constantly high. Both food and entertainment of an excellent standard. I managed to sleep for 8 hours of the 12 hour flight. Only downsides are that the WiFi is expensive for the amount of data you get which means I didn't test it, and although there are 2 USB charging points there is no conventional power point. The flight departed and arrived on time.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | SIN to MUC |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"more an economy plus"
34 reviews Colin Hoffmann (Germany)
Munich to Singapore and my first time in the new Singapore Airlines premium economy cabin, which we seemed to have gotten at the same price as economy when we booked - so that will skew the value for money rating. Staff were friendly, the meals ordered using book the chef were great and the champagne which is poured on request is a nice touch. The seat itself is comfortable with very good leg room I did expect more recline and given the length of time Singapore Airlines waited to introduce premium economy, I expected more. To put this in context I think their economy class is a very high quality product. The new IFE was excellent with a wide range of programs to keep you entertained. Overall I would say that it is an economy plus more than a business minus product.
Aircraft | Boeing 777-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | MIC to SIN |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"comfortable seating"
Nishant Ladiwal (Singapore)
Travelled in Singapore Airlines premium economy for the first time, and a great experience. Ample Leg space and comfortable seating. Enjoyed the comfort. Food, service and hospitality is great. Tried using inflight hotspot but was not connected. I was just trying and didn't notify crew about it. No major issue.
Aircraft | A380 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Mumbai to Singapore |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Singapore Airlines customer review
1 reviews John Bobby (Australia)
Have flown Singapore Airlines multiple times and is probably one of the best airlines I have flown so far in terms of quality and service. I decided to travel on their new premium economy flight. The first leg Sydney to Singapore a A380 premium economy and the next leg on a Silk Air Boeing 737-800 which I won't be reviewing here. There is a separate line for boarding premium economy which is good. The seats were 2-4-2 vs 3-4-3 on economy. There are altogether around 6 or 7 rows with a maximum of 48 or 56 in the section. The seats are wider with more leg room and a retractable thigh rest. I did not use this feature much. It has got a bigger seat which is more comfortable. It is not a flat bed similar to business class. The food was good and I know you can order certain special chef prepared meals before boarding on the website. Champagne is available along with wine etc. The entertainment system is a larger screen which I think is either 11 or 13 inch and there are noise cancelling larger headphones available as standard. Overall it was a good experience and would not mind travelling on it again.
Aircraft | A 380 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Sydney to Singapore |
Date Flown | August 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
Singapore Airlines customer review
Lau Ni (Singapore)
Took an Airbus 330 SIN-KIX on 29 June 2014. Flight departed and arrived on time. Service was average - good but not excellent. Perhaps it has to do with the full load. Aircraft was alternating between very cold and very hot throughout the flight. Restrooms were clean IFE working perfectly and food was standard. The major flaw was the seat pitch. Couldn't remember the last time I took SQ's A330 but the seat pitch was way smaller than even ANA Domestic which I took twice during this trip. It was very cramped.
Seat Type | Premium Economy |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Singapore Airlines customer review
Dan Poh (Singapore)
I flew from Singapore to Los Angeles (SQ11/SQ12). Being a krisflyer member I never regret taking a Singapore Airlines flight. It has truly made my flight comfortable. Food was excellent customer service was good and so were the seats.
Seat Type | Premium Economy |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Singapore Airlines customer review
L Miller (United States)
My husband and I were very impressed with Singapore Airlines. The cabin crew were polite professional and attentive during the flight. I was impressed with how they kept the bathrooms clean during the flight always with a smile on their faces. The food was very good - we were in economy plus and very impressed with all meals. While the uniforms are beautiful I did wonder how they would perform in any emergency of vacating the plane. We would definitely fly Singapore Airlines again.
Seat Type | Premium Economy |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |