Singapore Airlines

✅ Trip Verified | Left 2.5 hours late and we almost missed our Singapore Airlines connecting Flight as the Skyrail between terminals was not working and we had 25 mins to get from terminal 1 to Terminal 3. When we arrived at the gate we were told to go to, By Singapore Airlines Sign as we Departed our flight. The gate was shut. We found out by a passerby that the gate changed 2.5 hours previously and was now another 10 mins further on, we made it but our luggage did not. We got on plane to find we were seated separately. We booked in with staff together & we arrived together. We got to Manchester and were told luggage would be about 4 days. on the 5th day we went to the Airport 2 hours later we emerged hopeful & our baggage arrived on the 6th Day only to find the suitcase with missing roller & damaged. We had to use our own money to buy underware, toiletries, clothes for 2 people & a suitcase. This will be refunded but in the meantime we had to use our own money. I get to the airport to fly out this morning & there is no register of my Vegetarian meal on departing flight and I did enter it at the same time I did the previous flight. We lost 1/3 of our holiday 100% due to delays. We were allowed to go to the Business Class lounge on the way out as compensation, I should be grateful for Vegetarian Sausages before I leave & a glass of Wine. Compensation should have been upgrade to business class. We paid extra Premium Economy as we thought it would be more comfortable and relaxing but couldn't have been worse.

✅ Trip Verified | MXP-SIN and return. First time for me with SIA, in a very long flight in Premium. Very positive the attitude of the whole cabin crew: very kind, professional and available to satisfy passenger requests. Food and drink were the same than economy, besides they supplied sleeping masks and socks for the night flight only after we requested them. Poor IFE, and annoying loud music during the whole descent and until arrival at the finger. All in all very good crew, but I suspect that in these last years they lost something regarding the quality they were famous for.

✅ Trip Verified | Good food and great cabin crew. We asked to see the suites, and they let us, after people have left the airplane. Our platypus got some champagne!

✅ Trip Verified | Manchester to Singapore flight of 12 hours 55 minutes literally flew by, helped by a decent seat but mainly because of stewardess Shirin. It was an absolute delight being served by her, she was friendly, helpful but at all times very professional. The only disappointing issue on the flight was the food which was of a poor quality and tasteless. The onward flight from Singapore was good but again the food on this flight was dreadful. My overall thoughts on this journey were very positive other than food and on that basis I have already booked again for later in the year.

✅ Trip Verified | We flew LHR - SIN and SIN- LHR in December. Both flights were the morning A380 flights in Premium Economy. So we’ve had best part of 27 hours experiencing the Premium Economy product. Boarding for both flights was painless. Both flights left on time and arrived slightly early. The premium economy cabin on the A380 is right at the front and as such feels quite exclusive. Indeed there are only about 40 seats in the cabin in a 2-4-2 configuration. To keep this review brief. The seats were a major upgrade on the usual economy seats both in comfort and space. The food was lovely - we used Book the Cook for all our meals. Plenty of drinks brought around and if you needed a top up or a snack this was provided promptly. Again on both flights the cabin crew were amazingly good. We paid about £600 each extra over and above the economy fare, which at the time of booking meant our premium economy fare was double the economy fare. So an extra £300 each way to be in Premium Economy. Is it worth it? Well yes it is , but I add a proviso. It’s worth paying extra, as long as the extra you pay is no more than around £600-£700 for long haul return. £600 economy vs £1200 Premium, that a no brainer. If you have the cash then do it. But £600 economy and £1600 Premium, then I’d personally say that’s too much for what you get

✅ Trip Verified | Seat 32A could not be reclined so it defeated the purpose of paying extra for premium economy for a comfortable seat. Seat 32C took so much effort to force it to recline. The buttons did not seem to do anything. I had to push to force it to recline. My Singapore Sling was overly sweet and it felt it was made deliberately to avoid asking for a second one. No warm towels and a small packet of nuts given quite a while after the drinks service was completed. There was a great movies/tv selection. The noise cancelling headphones were the large ear encompassing ones. Two small bottles of water were sitting in between the seats. When we boarded at the appropriate announcement time based on sections, our cabin was full so most people had boarded earlier. The economy class cabin had many empty seats. On reflection, had I had knowledge of seat bookings, I would have opted for economy. Premium class was not delivered. I asked for an amenity bag and the flight attendant looked at me puzzled, as though one such a thing did not exist. Reluctantly an economy class bag with just socks and toothbrush was procured. Food was same as economy although I pre-ordered mine. No dessert on the tray but a small tub of Hagen Daez ice cream. It seems they were anxious to get meal service done as quickly as possible. The flight attendants were friendly on boarding but we hardly saw them after the meal service. No mid-flight snacks. Plane left and arrived on time. Overall I will seriously reconsider premium economy.

✅ Trip Verified | SQ23 in Premium Economy Solo Seat. 1730 Arrived at The counter. Instantly was approached, and greeted by a extremely professional gentleman, Asking which flight I was on. When I told him SQ23, he asked “could you please wait?”. Well I went to get water, came back, and instantly he reengaged me, stating the counter was ready for me, and took me straight to the head of the line. Check in fast, with agent verifying information. Boarding was quick. Upon boarding a Red Uniformed Cabin Attendant welcomed me aboard, and directed me to my seat. As I passed others they acknowledged me and welcomed me aboard. One even said “Happy Thanksgiving”. Aircraft seemed extremely cold, and rather uncomfortable. We seemed to be late pushing back, and The Red Uniformed staff was going around talking to passengers. She approached me, and began to engage in conversation. She thanked me for flying SQ for 14 years. Finally we Took off. I had to use the provided blanket. Champagne is back on the menu. When they arrived with Dinner, they ran out of food, so the Steward said he had to go to Business to get entrees. He came back and said what he had. I ordered the Beef. He kept checking in, with estimated time of completion. Constant Champagne rounds followed through the flight. After dinner I slept. Standalone seat extremely comfortable, and excellent value. Second meal came out. I had the Stir Fry Shrimp which was Delicious. Constant Champagne refills continued. On approach to Changi, I switched to Coffee, which also continued with multiple rounds. Arriving in SIN on Thanksgiving morning, crew wished us well as we debarked. I have been flying with Singapore Airlines since 2008. This flight maybe the best experience I have ever had with them!!!

✅ Trip Verified | Singapore to Sydney. The decline in service and product continues from Singapore Airlines. Premium Economy includes plastic glasses, only two wine choices (Red or White) only one glass was offered per passenger and the food offering economy standard. Neither of the above are consistent with the airline’s advertised offer. The were no masks/socks offered. The A380 Premium Economy seats are much poorer design compared to the A350 seat in the same class/airline. Hard vinyl covered seats, impossible to get comfortable in. Booked a window seat but impossible to lean against the window as seat is 200mm from window. Unless you can book for only 10-15 % more than economy I wouldn’t bother Entertainment is good in its range but the system is unstable. Wifi wouldn’t connect

✅ Trip Verified | I recently flew Singapore Airlines Brisbane to Cape Town, only to have them lose my luggage. Despite contacting the Cape Town, Brisbane and Singapore office I have had no contact from anyone, apart from a generic email, dated 6 days ago saying they are attempting to locate my luggage. What should have been a happy experience has been completely ruined not only losing my luggage, but all the gifts I had bought my family who I haven’t seen in four years.

✅ Trip Verified | SQ033 from San Francisco to Singapore in what was sold a premium economy. Apart from slightly larger seat there is nothing to distinguish from regular economy. Very cramped in 2-4-2 seating. No champagne for take-off on 15-hour journey, no amenities, not even hand cream in the bathroom. In addition the entertainment system was bizarre — if you aren’t a fan of Tom Cruise or superheroes you are out of luck. Seriously, there was nothing to watch. Could not comment on the dinner as we chose to eat in the airport. Breakfast was okay for an economy class meal but coffee was not good. I paid a substantial premium for this and I am not impressed.