Singapore Airlines

✅ Trip Verified | I usually fly Singapore Airlines internationally, since 10 years I am a Krisflyer Gold member. The recent pricing and service changes, show the results of bailed out airlines believing ethical standards don't apply to them anymore. Unbelievably toxic SIA service for business customers. Bear in mind if you fly for business and may have changes you will need 3 days and potentially dozens of phone calls and sessions to even rebook flexi tickets which then costs north of 1000$. This particular flight was booked via our company travel agent, a large international agent. Leaving aside the drop in service quality over years, from discontinuing warm towels to not offering snacks anymore during the flight, what has really infuriated me with SIA are the change policies. On this flight, despite having the highest premium economy booking class (T) with a full flexi ticket, a simple change in flight date cost me >1000$ extra is unexplained fees: In addition to the change in ticket price, which makes no sense on the highest booking class, a rebooking fee, a no show fee , a digital processing fee and the worst 250$ of "offline" fee because I used an agent, not their website. While my agent was helpful, SIA straight out refused to talk to them. It took 3 full days and 15 chat sessions to actually get the ticket rebooked for a simple day change on the exact same flight, SIA let them wait 30min per session, as they are only available to agents during Singapore business hours - and if they are closes they simply hang up.

✅ Trip Verified | Book the cook worked well, my seatmate got economy food. There was a bottle of water in every seat, good wifi connectivity. Wines are offered. Frankfurt to Singapore as I moved my seat to bulkhead 25 hours before flying, somehow this messes up the book the cook. So I had eco food. They were apologetic and I received voucher to redeem. I slept better than in economy, and I didn't have swollen leg! I used to try to score business class seat in flights > 10 hours due to my leg tends to swell. But prices now are horrendously expensive. Singapore Airlines premium economy already good enough for my leg.

✅ Trip Verified | The experience was very good on both Outbound to Inbound flights. As we travelled Premium Economy we received priority boarding which was good especially as we were travelling with my 80 year old dad. Premium Economy is very good especially the Leg room, which is the main reason I wanted it and being over double some economy fares it satisfied our needs. Extra recline also made a difference and was bearable even when the person in front was reclining. The Premium Economy cabin only has 4 rows 2-4-2 and is separated from the main economy cabin which made it feel more spacious. We chose the back row so nobody behind us made it feel a little more private and a big gap between us and exit room economy in the next cabin. Flight was smooth and comfortable Staff were great. Helpful and very accommodating when needed. Food was good although had the option to Book the Cook prior to flight. I know some airlines are starting to increase leg room to 40 inches SIN (38) which would be great when you consider the extra money that is paid. On our return from Croatia at Frankfurt there were flight delays which meant we would miss our connection from SIN MEL But both Lufthansa an Singapore Airlines made this a much less stressful experience, in fact a great little adventure. At FRA we received meal vouchers and were updated regularly by helpful staff and when we arrived in SIN everything was organised as soon as we got of the plane. Meal vouchers, hotel vouchers, Taxi to hotel and back, assistance with getting our entry visa on arrival. Choose a good airline and the combo of Lufthansa and especially flying major legs with Singapore Airlines made it an easy, comfortable experience. I would highly recommend.

✅ Trip Verified | I used Singapore Airlines on 10 flights during September and October between the UK and different Asian destinations, I have used Singapore many times maintaining Kris flyer Gold Status for some years. During my recent flights I used economy, premium economy and business class, the flights were okay nothing spectacular but probably the biggest take away was the poor service on just about every flight apart from 1. Ranging from missed food to dreadful food, just not the Singapore Airlines I know! I used SQ for the consistency of service which is not after COVID not the same, I know many airlines have suffered from experience leaving the work place, but Singapore crew service and consistency are it's trade mark. I travel to South East Asia a lot from both Europe & South Africa so Singapore figured in my travel plans a lot, I will probably use them again in the future but in the meantime I have gone to an alternative for my next round of flights. I would recommend Singapore on some routes simply because the competition is poor.

✅ Trip Verified | We were given a flight with Scoot from Bangkok to Singapore, and then with Singapore to Auckland. The flight with Scoot was perfectly acceptable but what was not was that they decided that we must collect our boarding pass in Singapore which might have been OK but they they never told us where to collect them from, so we we spent ages trying to find the location and only just made it to the gate in time. The previous leg from Milan to Hanoi involved a Scoot flight and we received all our passes in Milan. On the flight when meals were served the crew just appeared at the seat with a tray whilst we were dozing and expected us to put out the table. As we had ordered book the cook, the main meal service took a while and we had finished our meal before drinks were offered. Premium economy food was no better than Economy fare and considering the cost of the flight a little more thought could have gone into the meal.

Not Verified | Premium economy in Singapore Airlines is terrible. The seats are hard and uncomfortable, the food is the same as economy and there is no separate toilet in the PE cabin (only the economy toilets). We had to ask for a bottle of water, there was no amenity kit and when we asked for socks, the kit we received contained socks and a toothbrush (no toothpaste). The staff were nice but premium economy is simply a premium price for economy quality. Next time I need to go to Europe, I'll look to transit through the US rather than Singapore.

✅ Trip Verified | World's Longest Commercial Flight, in Premium Economy Solo Seat. Bought Tickets in April. SQ Counter at EWR rather late to open, however incoming aircraft arrived late. Staff didn't know final destination, and I had to help them. No bother, as they appreciated it, and checked my Rimowa through. Cabin Crew arrived 40 minutes before boarding time. Ground staff again were novice, and boarding was kind of "rough" due to misplaced announcements. I was the last to board. Upon boarding was greeted throughout my walk to my seat. One Attendant even asked where I was going, smiled, and got out of the way. SQ Premium Economy Solo Seat so comfortable, and side bin holds so much. Took off on time, to a lovely sunny day. Had to use the Lavatory, and had to wait, because a Cabin Attendant was cleaning it. She noticed me, and expedited her clean. On IFE the "Old is Gold" section is gone, but a excess of Old movies were available, and I watched Star Wars. A drink run commenced, then Lunch. When they arrived for Lunch, the Attendant Instantly apologized, and said they only had 1 meal type however, however promised multiple options later. So I went ahead, and had it. Was tasty, followed my Ice Cream, and another drink round. I dozed off, and woke up over Denmark. Went to use the Lavatory again, however it was again being cleaned. Snack/drink runs were conducted. Really appreciate the crew on the details. Had the second meal of Iraq/Iran. I had the Seafood option. Was exceptional, hot too symphony of flavors. More drink runs followed. I dozed off again, and woke up with a Made in Italy pocket Pizza next to me. Landed SIN, to a beautiful evening. Once again SQ21, SQ23 Exceptionally shine.

✅ Trip Verified | Baggage handling was very poor. My new suitcase was very badly handled. All 4 wheels were broken and pulling handle was jammed. Upon lodging complaint they simply said this is caused by routine handling and airline can do nothing about it. This was very bad and was not expected from an airline among top airlines of the world.

Not Verified | I was looking forward very much to the experience on Singapore Airlines, and even more so, the A380. I was in the bulkhead seat in Premium Economy, so the very first row on the lower level. It was a nice smooth flight, The IFE was adequate, But I was a little disappointed with the level of service. I've always heard about how attentive "The Singapore Girl" (ie.flight attendants on SQ) were The service was far from the worst I have ever had on an airline, but not as good as I anticipated. Maybe I was comparing it to the absolute best service I have ever had on an airline I flew on my last overseas flight, a Taipei-based airline. Don't get me wrong, It was not bad at all - just not as good I was expecting.

✅ Trip Verified | I would like to give special praise for Air Stewardess Nurul who served me at the Premium Economy cabin. She has been very proactive in asking and suggesting drinks and snacks to eat throughout the trip. Very friendly , good listener and very conversant.