Singapore Airlines

✅ Trip Verified | SIN-EWR: Purchased a ticket, with one of the 1/6 Standalone Premium Economy Seats. Check in at Changi quick. Tried to purchase lounge access but was turned down. The gate was opened 50 minutes prior to boarding. Boarding was smooth, on what seemed to be a full flight. Seat, and adjacent stowage bin were perfect. Bin could comfortably hold my Rimowa Attaché, but not Business Class. Took off on time, flew a different route than the incoming flight. Flew asleep, Cabin Crew gently tapped me on the shoulder, to eat. Have had ANA, and EVA let me sleep, and tag my seat returning later. Meal was good, Mushrooms had lots of flavor. Two-three rounds of drinks included. Recommenced sleep, and woke up. Cabin crew appeared taking drink orders, and brought back snacks. Crew continuously smiled, were warm, and professional, throughout the flight. They continued to check in, and ensure I didn’t go empty. Second meal served, again with endless drink rounds. IFE was not up to par, with what I’ve previously experienced on Singapore Airlines. Landed at EWR on time, with my bag quickly appearing. Would definitely fly Singapore Airlines again.

✅ Trip Verified | We had a very unpleasant experience with Singapore Airlines. We have originally purchased our ticket to India from Auckland to Delhi and from Delhi to Auckland via Melbourne, leaving on the 9th of April and coming back on the 24th of April. We have received an email on 11th of February that our flight SQ4235 has been cancelled from Melbourne to Auckland. We have contacted the call centre and tried to rebook our flight. We choose the option of rebooking on 31st of May from Delhi to Auckland via Singapore so we have less transfers, flight number SQ403 and SQ4281 operated by Air New Zealand. The call centre operator informed us that all the economy tickets were sold on those flights, so we have an option to purchase Premium Economy tickets by paying an extra $937.60 NZD. We were charged this amount on 6th of March. We were excited to come back to Auckland and for first time in our life in Premium Economy. Unfortunately, our excitement was totally crushed when we realized we can only board the plane in economy class upon check in online. We have tried to contact the call centre again but were unable to get hold on an operator 3 times (we totally understand the current circumstances). The Delhi Airport staff were lovely but were unable to upgrade our tickets. We don't mind Economy tickets as we normally would not upgrade our flights but, in this case, we had no other choice and were charged an extra amount for nothing.

✅ Trip Verified | The check-in process at JFK was the worst check-in experience I've experienced. I was waiting for check-in for over 2 hours. The line just didn't move at all. The agent was extremely inefficient. I was one of the last customers to check in and it was about 30 minutes before the departure time. The counter agents was escorting a group of last-to-check-in customers to the security checkpoint so they could skip the line (we were late) and somehow I was the only one who left in the security line on my own. The service on board was terrible despite the high-regarded in-flight service that Singapore Airlines is usually known for. The service was so slow for a flight with only 160 customers. I sat at one of the single seat toward the end of the aircraft and the steward kept bumping into me like I was sitting on the aisle. He didn't even apologize. My food was OK at best. The worst part was probably the lavatories. Truly disgusting, trash was everywhere on the floor.

✅ Trip Verified | Melbourne to Singapore. This was our first time flying Premium Economy and my expectation was for Singapore Airlines was to provide an exceptional experience. Firstly the boarding in Melbourne was good, the ground and cabin crew were friendly and efficient. Plenty of legroom and nice comfortable seats. Noise-cancelling headphones were supplied although my wife had to ask for them as they weren't at her seat. The back of the seat in front was a bit grubby and I used an antiseptic wipe to clean it, there were some other grubby bits around the armrest and tray table. Champagne was offered and gratefully accepted. The meal service was prompt although it was just an economy meal. I was hoping for something a little better as I paid double the economy ticket price. Wine was offered however only one red and one white, I don't like Sauvignon Blanc and that was the only white. I did ask the flight attendant for a Chardonnay and she was very obliging and managed to find a glass for me. Big Plus! The flight was comfortable and the crew were outstanding. It makes a difference when the crew are customer-focused. Overall a good experience. Two things, ditch the Sauvignon Blanc and provide an upgraded Premium Economy meal.

Not Verified | This was the daylight flight from Singapore to Johannesburg. Check in and boarding was, as is usual quick and efficient, with a friendly welcome from the crew. There are no pre-flight drinks offered in premium economy. Drinks are offered after take off, including French Champagne, but in tiny plastic tumblers. We had utilized “book the cook”, which had a large range of options, but these are served in an economy format, which nullifies any special qualities. There are no dedicated crew in premium economy, with the result that is approximately an hour before trays are removed and drink refills are available. The flight was good, the entertainment system excellent. The crew came round often with water and fruit juice, and a second meal was served before arrival. Overall this was a good flight with excellent hard product, excellent economy class service, but not up to the standard expected for premium economy. Why do Singapore Airlines not commit to a proper Premium Economy service?

✅ Trip Verified | Singapore to Los Angeles. I know we paid a little extra for this one-way flight, but it was totally worth it! The most comfortable, newest, economy seats we've even seen. Large screen viewer, a separate reading light, bottle of water, socks, toothbrush and toothpaste, sleeping mask, fully reclining, foot rest, complimentary alcohol, premium ice cream, etc. We will fly Singapore Airlines whenever we can in the future!

✅ Trip Verified | Los Angeles to Tokyo. Poor food quality (Chef stuff pre-ordered-cold multiple times), aging aircraft interior, insincere flight attendants. Quirky check in (weighing a backpack?). Blow par flight info management (ticketing and gate notification).

Paris to Singapore. Singapore Airlines upheld its excellent standard on this flight. The ground experience was smooth, although the gate was a pretty far walk. The flight was very comfortable and enjoyable. Two meals were served - lunch and breakfast, and both we just delicious. The cabin crew were friendly and provided excellent service. The IFE was easy to use and pretty responsive, and also had a very wide variety of movies. The seat was really comfortable for a Premium Economy seat. It was wide, had more than sufficient legroom and had good recline.

✅ Trip Verified | Singapore to Newark return with family. Cannot say that I was looking forward to spending 17-19 hours on an aircraft, however the time passed very quickly indeed and would recommend Singapore Airlines and this route if wanting to access the US east coast. Service was good, and premium economy seats were comfortable. Used the book the cook option and the food was okay - there is also lots of snack available in the galley when you want. The IFE is one of the better ones on the market, with a decent touchscreen and good selection of movies and TV shows. I booked one of the seats at the rear of the cabin which is by itself and this is certainly worth while doing. Overall, it was recommended and would take this option again to NYC from Singapore. The flight goes far quicker than you would think.

✅ Trip Verified | Singapore to Frankfurt. I was lucky enough to get an upgrade to Premium Economy on this 13h flight. Something which rarely happens on SQ. The seat was reasonably comfy with plenty of legroom. There were no more menu cards in Premium Economy, something I’ve got even in Y class on the same flight a year ago. Food was ok .. but nothing to shout about. The most disappointing part was the robotic, not overly friendly service. I think the days of the famous “Singapore Girl” are gone. Carrier like Qatar Airways are miles ahead here.