Singapore Airlines

✅ Trip Verified | San Francisco to Kolkata via Singapore. On my SFO-SIN flight I asked for an extra bread roll/butter at one of the meal times, was given the bread but told ‘sorry, it’s one butter per passenger/tray’!. Then I asked for Chinese tea (instead of what they were taking around) - and was told ‘we don’t have any’. At SFO check-in counter, I stood at the head of the Premium Economy line for 15min as passengers who had come after me were attended to before me. After 3 such times, when I expressed surprise, a lady said I was in the wrong queue for bag drop. I pointed out to her I was not standing for bag drop but check in, after which I was attended to. This was the first time ever that my SQ experience left a bad taste in my mouth, especially given how wonderful it always is, and how warmly I recommend it to everyone specifically for its customer service. It would be very unfortunate if the airline cannot keep up its usual standards.

✅ Trip Verified | Singapore to Newark. My wife and I were seated in 31A/31C on SQ22. There was a family of five that was too overbearing and inconsiderate (non stop talking from SIN to EWR) during the entire flight. This made it very difficult to sleep even on premium economy. Paying extra $120 each for these seats was a waste of money. The food (including "Book the Cook") was not extraordinary. The entertainment selection (movies, music, TV series) was inadequate. I understand that the flight crew needed rest during this long journey. However, not cleaning the toilet bin was unacceptable. I've flown other competitors on Premium Economy (ANA, EVA) and I can attest that the toilets for Premium Economy were kept immaculate during the long legs to either Japan or Taipei. There is something to be said about the passenger treatment when they are not flying Business Class. On a separate flight from MNL to SIN, my wife and I flew SQ on business. The customer service was met. Unfortunately, Premium Economy customers are not treated the same way.

✅ Trip Verified | Auckland to Singapore. Decided to try premium economy due to extra legroom and slightly wider seats although the additional recline is negligible. These two options were provided but the seat itself was uncomfortable and the much vaunted leg and foot rests are not fit for purpose if you are of average or above average height. I used the facility of “Book the Cook” for two of the four meals provided (return flight) but sadly the meals were unappetising, bland and why is the airline no longer providing salt and pepper? There was only one round of drinks offered so although premium economy is quite a bit more expensive than economy the benefits are small except for the leg space. Also had to use economy toilets which would have been fine except that they were not particularly well maintained but I do admit that both flights were full up so staff would have been kept busy. As usual the flight attendants were beautifully groomed and always polite Very surprised at the lack of variety on the entertainment system

Not Verified | Johannesburg to Singapore in premium economy on the late flight. The incoming flight was delayed as the preceding flight was late departing the gate, and only arrived at the time boarding was supposed to start. However following a very quick turnaround and very efficiently organised boarding, the flight departed on time. There was the usual warm welcome from the crew, who were very active helping passengers stow belongings and settle in. Singapore Airlines do not offer pre-departure drinks, unlike most airlines in premium economy. The seat is comfortable, with good legroom and recline. The calf rest serves little purpose, and is difficult to retract when deployed, which is usually by accident. It was noted that very few passengers used the calf rest. The cabin overall is very pleasant. Service commenced promptly after take off. There was no separate drinks run, which is understandable with a late departure. The meal can best be described as typical airline food, the best part being the ice cream. Service and food is strictly economy class, no crockery nor tablecloth, and from Johannesburg no opportunity to book the cook. Drinks are served in plastic tumblers, with a somewhat meagre offering. A good champagne is offered in premium economy, but in a plastic faux stemmed glass that is even smaller than the standard tumbler. No refills are offered until the trays are cleared somewhat later. Both my wife and I were able to sleep for several hours, and it seemed quite strange to be woken up from a deep sleep to be offered lunch. This was about two hours before landing, which was ahead of schedule. De-planing was quick, and immigration and luggage collection super efficient, as is the norm at Changi. Overall this was a good flight, with excellent service measured against the standard of economy. Unfortunately it is economy class service, and through no fault of the crew lacks the extras expected in premium economy. The lack of crew dedicated to premium economy is an issue.

Not Verified | Flew JFK-FRA-SIN vv on SQ25/26 on Premium Economy. Great value overall with airfare at $1000 RT. JFK facilities are subpar in T4 for premium airline - boarding was chaotic with roughly six separate lines outside main gate to handle the double decker flight. Prem Economy cabin was nice and clean, nice orange/grey color scheme. Blanket and pillow on seat, along with with noise cancelling headphones. Amenity kit upon request containing socks, dental kit. Eyemask upon request. Nice pitch, calf support and generous recline for Economy. Meals were on the smaller side, only difference with the back I believe is an extra choice and champagne on plastic cups. Was able to prebook meal using Book the Cook which is a nice feature for Premium Economy. JFK-FRA cabin crew much friendlier than FRA-SIN, but still the trademark SQ service throughout. Krisworld has a great selection of movies and TV- the add playlist is pretty nifty and easy to use. Transfer at FRA was 90min, no fuss, no security. Arrival in SQ was easy and quick. Check in on return flight was great, T3 of Changi is very nice. Return flight was non-eventful. Excellent service particularly on FRA-JFK sector (less full) whereas out of SIN was packed. Great experience overall. Would definitely recommend the PremEcon if you keep the fare to less than $1200. Not sure if the value is there if you pay for much more.

✅ Trip Verified | Milan to Singapore. Singapore Airlines generally runs a tight ship. Service is quick, friendly and precise and they may be the only airline I’ve flown with that offers hot towels to economy passengers (though it’s pretty standard for premium economy). The premium economy seats are well equipped with large seatback displays, large windows, and comfy leather seats, and the food is decent. Nice of them to have a legrest and footrest on the seats and I’m pleased to say most flights were quite punctual. Check in was quick and easy, and planing/deplaning was efficient. Cabin crew exercised caution when assisting guests with stowing luggage in the overhead bins, and they periodically passed by with refreshments

✅ Trip Verified | I usually fly Qantas but chose to fly Singapore Airlines this time, I flew Premium economy. Would I fly again, probably not. My first flight resulted in my seat not functioning and the seats were incredibly uncomfortable compared to Scoot (adjoining flight). Service, the female hostesses were fabulous but the male staff were shocking.

✅ Trip Verified | Melbourne to Singapore. First I flew in SQ and experience the lounges in both Sydney and Melbourne this month. I must say it's the worst experience I have ever had. Running out of food, decor bland and functional (barely) at best, staff sombre and angry. It is tragic for SQ to sell itself as a premium airline with such tired conditions. All in all disappointing experience on SQ

✅ Trip Verified | Frankfurt to New York. My experience on this flight was good overall. Check-in, boarding processes were well organized. Food tasted better than business class offerings on some other airlines. Singapore airlines' premium economy is a good choice for flights between 6 and 10 hours.

✅ Trip Verified | Singapore to Johannesburg. Daylight flight on A350 in premium economy. Checking-in and boarding was quick and efficient, with a warm welcome on-board, as is the norm with Singapore Airlines. There is generous locker space in premium economy, sufficient to allow blankets, pillows etc not immediately required to be stowed. Drinks and nuts were served shortly after take off, with champagne offered, but unfortunately served in a tiny plastic faux champagne glass. We had ordered lunch from book the cook. The quality was good, but would be so much better if served on proper plates and not in foil dishes. It is unfortunate that Singapore provide only economy service in premium economy. Drinks were offered with the meal, but again served in small plastic tumblers. Wine was simply red or white, and of mediocre quality. No refills were offered, and when trays were collected some time later a requested refill never materialised. With a good choice of entertainment and a comfortable seat the 11 hour flight seemed to pass quite quickly. The crew came round on a number of occasions with water and fruit, and a second hot meal was provided 2 hours before landing. Overall it was a very pleasant flight. The small premium economy cabin is very pleasant, and the A350 is a very nice aircraft. However it is unfortunate that the enhanced level of service expected in premium economy is not provided.