Singapore Airlines

✅ Verified Review | Singapore to Auckland with Singapore Airlines. This was one of the worst flights I have ever flown. The Premium Economy area was terrible. Firstly, no toilets specifically for Premium Economy. We had to use Economy Class. The seats were ok but, when the person in front reclined their seats, we could not move. My husband's seat in fact was broken. The service was terrible - the worst I have experienced in 45 years of travelling. The food was awful and service was too rushed. The staff were unfriendly. We will not be flying Singapore Airlines again.

✅ Verified Review | I flew from Heathrow to Singapore then Denpasar to Singapore to Heathrow. My outward flight was appalling. I am a deafblind traveller, the airline was advised of my condition and requirements by both my travel agent and my mother. On boarding the aircraft with my cane I was told where my seat was, and nothing else. I had no access to safety instructions or menus. No access to entertainment system, no knowledge of where toilets were and no access to help button. I did not know how my chair worked. I was completely ignored on the outbound flight. A complaint was made and I was advised my return flight I would be made comfortable, that I would have my needs taken into account. This was not the case, again the seating was not appropriate even though promised. Singapore Airlines did not fulfill their commitment to make "reasonable adjustments" to ensure my safety or comfort onboard their aircrafts. I could not see or hear as both main flights were night flights. I could not use the toilets as I wasn't told where they are. The crew outbound had no concern for my safety or comfort. I was denied access to all inflight entertainment and felt unable to leave my seat for 13 hours. This is totally unacceptable. Singapore Airlines have acknowledged their errors but not offered appropriate compensation - an absolute disgrace. My worst ever experience flying.

✅ Verified Review | In September / October 2016 I flew with my wife around the world using in sequence Virgin Atlantic, Air NZ and Singapore Airlines. All in Premium Economy. The principal airline booked was Air NZ and their service in Premium Economy was excellent. Unfortunately our flights from Auckland to London via Singapore were very poor. The standard of Singapore Airlines Premium Economy was inferior to Air NZ and to a lesser extent Virgin Atlantic. Singapore Airlines Premium Economy is marginally superior to Economy class and vastly inferior to their Business Class. During the first hour of my flight from Singapore to London I made my concerns known to the senior cabin steward. He made a mental note but did nothing to show any reparation for the poor service except that he admonished his junior staff for serving wine in clear plastic beakers as opposed to the glass beakers provided alongside the plastic foil-topped water on the food tray. He explained that Singapore Airlines were relatively new to offering Premium Economy class. No welcoming drink, no menu in seating area, alcoholic beverages served in plastic cups, meals of appallingly poor standard, coffee disgustingly bitter, wines of a poor standard. Apparently champagne was available but it was not offered to passengers and I only became aware of it after a chance conversation with cabin staff while waiting to use the bathroom. Singapore Airlines offers very little in terms of Premium service in its Premium Economy cabin service.

✅ Verified Review | Flew Sydney to Amsterdam, returning from Paris to Sydney, both via Singapore in July. I had researched Premium Economy with SIA. The flight on A380 tended to be more comfortable with more room. Boarding in Sydney was chaotic and confusing. The A350 seat to Amsterdam was very uncomfortable (front row) and the foot rest was redundant - I am 188 cm tall and this seat is not designed for my build by any means. Service was generally good but not up to the marketing hype. Only offered champagne once on each leg despite the way it is marketed and if I wanted more if was begrudgingly offered. Food (Book the Cook) was okay. Considering cost and advertising this as a premium cabin, there was no sense of privacy or a little bit more exclusivity because rarely, if ever, were dividing curtains or wall dividers closed. This was more for the convenience of FA who were moving between Premium and Economy with food trolleys, etc. Many Economy pax took the opportunity to wander through cabin, especially when nursing crying babies. Also, noise, especially many screaming babies were immediately behind my rear row seat in A380 flights - very noisy (even with noise cancelling headphones). Certainly there was more room and a little more comfort but at what cost - I don't feel it was anywhere near value for money. My biggest concern and complaint, which I made to FA, and even to SIA customer service, on CDG to SIN flight (July 15), was when parents left their two boys in Premium Economy while they took themselves off to Business class. They did check a few times but basically the two boys were left to their own devices. I had to stop them from damaging the lights, the window shutters, clambering over their seats, especially the young boy of 4-5 years. The FA cannot be expected to keep an eye on two young boys and neither should passengers. In this day and age, this is a big concern. Anything could have happened to the boys. What if there was an emergency - who would look after them? They became very restless and eventually I complained to FA but nothing was done. The parents were inconsiderate, selfish and irresponsible. Singapore Airlines were disrespectful of other paying pax. As a passenger, why should anyone's flight be disrupted and stressful due to others' selfishness as in this case? This is not about whatever class your in; airlines must stop parents from abandoning their children like this for everyone's sake. Also, if anything happened to the children, who is liable - the other passengers? the airline? Would I fly SIA Premium Economy again - I seriously doubt it. It has potential but if they don't deliver on their marketing promises, I will fly other airlines who do. Also it is disappointing that they cannot even respond to a written complaint. If you over-promise and under deliver consistently, you have dissatisfied customers. This was over 4 flights and I felt dissatisfied and disappointed overall.

✅ Verified Review | Not so much (if at all) Premium. I flew with Singapore Airlines from Singapore to Melbourne (29/07/2016) in Premium Economy as part of a return trip to Colombo. This was my first time flying Premium Economy with Singapore Airlines, though I have flown it before with another large Asian carrier (which was a good experience). I usually fly economy with my partner for holidays and business class for work trips, so have some sense of the competition and product on offer. I'm also tall (194cm) and fairly broad which can make fitting into standard economy seats a squeeze. I had read a few reviews before the flight (all positive) about the new Premium Economy offering from Singapore Airlines and was interested to see for myself. The boarding at Changi was surprisingly disorganised and something of a circus. There was also some delays with take off which appeared to put the staff into such a fluster they forgot to give us menus or the standard amenity pack. The seats in Premium Economy look modern and fancy but are surprisingly uncomfortable for tall people. While they provide a bit more leg room and recline it is hard to make much use of this in a comfortable manner, and forget about getting much sleep. The foot rest offers nothing other than an annoyance and a reduction of leg room. The staff were (on the positive side) not rude but generally unhelpful, unfriendly, looked bored and appeared to go out of their way to not offer anything that might be perceived as an extra (eg. another glass of wine, a second cup of coffee, authentic hospitality etc). The main meal was very small and surprisingly un-tasty. The snack before landing was meant to be chicken fried rice but I struggled within the minuscule dish to find anything other than white rice and a couple of bits of carrot. The meals were so small and mean I was starving by the end of the 7.5 hour flight. The wine/champagne (if you're very lucky you can get one glass) they serve in a plastic tumbler (unlike the ad). The staff also have a habit of leaving you locked in with your empty meal tray for about an hour, which I can only imagine is a crowd control exercise. The entertainment system was good with a reasonable range of titles though annoying compulsory ads at the start of each viewing. It has an bad habit of switching itself on while you are trying to sleep as the controls are right where your knee pushes into the side of the seat. Overall, Singapore PE appeared to me to be a very average Economy with a slightly fancier looking seat, though not one that is well designed or practical for taller people. The service is anything but premium, in fact I've had better service in standard economy for a whole lot less dollars. My experience was nothing like the reviews I have read.

Singapore Airlines was always noted most for their cabin crew attentiveness, you read it still in their proud history in the inflight magazine. I think the slogan was 'Singapore girl, what a great way to fly'. Nowadays if you are lucky enough to be in business you will still come across one of these amazing women. However, you are more likely to get the totally uncommitted new fleet of cabin crew in economy who view the public as a bit of a nuisance and eye contact has gone. Tragedy that whoever is in charge of training cabin staff for this airline is doing a terrible job and losing loyal customers. On my flight, SQ217, Singapore to Melbourne, 10.45 on July 7, I had a rude male steward ever who did not smile once. Back to Qantas for this frequent Australia to Europe passenger.

Melbourne to London with Singapore Airlines. Premium Economy is totally inferior compared to Qantas. No private feel to the cabin and no private toilet - just a silly curtain for separation. You have to outright ask for the Champagne which is meant to be part of the privilege of paying double the economy fare. Never again for this former SQ traveller.

First time on Singapore Airlines Premium Economy from Sydney to Paris via Singapore and as usual with SQ the service and staff were excellent. Boarding in Sydney was well-handled with no pre-take off drink offered. Seated in front row 31A and B with screen on the wall. Food served promptly with drinks offered and juice or water brought around during the flight. Landed in Singapore on time and spent the transit in SQ 1st Class lounge due to Virgin Australia FF Status. Flight to Paris left at 10 past midnight and boarding was a little chaotic with no-one really taking notice of which lane they were supposed to be in. Seated in 33 H and K for the long flight to Paris and noticeably less leg-room than the front row. Cabin was only half-full so some people moved to vacant rows, however due to seat design they couldn't really stretch out. Which comes to my only complaint which is the design of the seats. They would possibly rank as the most uncomfortable airline seats I have ever sat in. They are too short in the squab (where you sit) and the leg rest is almost useless. I would hazard a guess that some seats in economy are more comfortable. Overall if you have only ever flown economy you would probably appreciate the slightly extra leg room and the bigger screens but overall I would save up and fly business class. The other thing with the A380 is you can't rest your head and pillow on the cabin wall as there is quite a gap between the two.

✅ Verified Review | For a different experience, I decided to try out the new Premium Economy seats from Sydney to Tokyo via Singapore return. Between Sydney and Singapore I was in 35A and 31A to Tokyo, the same on the return. There is no overhead locker space for 35A as the partition wall blocks the cabin bins, while 31A has a single storage pocket on the bulkhead, stuffed with magazines etc, rather than the double pockets on the seat backs. I utilised the Book-The-Cook service on all legs, which were nice meals but nothing to really to separate them from regular inflight meals in terms of presentation. The seats were nice and comfortable with excellent width, recline and nice leg rest. The big bonus was the generous 13.3" screen size which was clear and wonderful for watching the IFE. However the high wall mounted screens in row 31 meant that any movie I watched or personal photographs I wanted to view, they would be on view to the whole cabin. Whilst seated in 35A, I could clearly watch what was on the screen of the person in 31K for example. The staff were super attentive as they always are on an SQ flight. The only hassle was the Auxiliary Power Unit failing on the SYD-SIN leg which meant that there was no AC boarding the flight and a prolonged wait to depart the the flight at Changi Airport.

✅ Verified Review | Singapore to London Heathrow. Efficient boarding process was let down by abrupt manner of cabin crew on entering the aircraft. Hot towels were almost thrown at passengers. The lack of finesse continued throughout the flight. The meal choices at dinner and breakfast were poor. On this route it is reasonable to expect one western choice of food. Hot drinks were also served with the meal trays, so by the time meals had been eaten he drinks were cold, unlike on other airlines where a separate drinks service is offered.