Singapore Airlines

✅ Trip Verified | The flight seemed quite full with huge line up at the gate security area. No priority line but that’s ok. Boarding was odd with just a gate agent yelling out instructions. The seat was fine but no bottle of water which was disappointing. We used book the cook. My husbands beef cheek was tender but my steak was too tough to cut or even bite into. The crew were lovely but disorganised. The right side of the plane were offered bread after the meal not before. My side missed out entirely. Arriving at Ho Chi Minh city, no priority line for immigration. Never mind. It was a 5/10 flight. Nothing special.

✅ Trip Verified | Full flight. Check in was busy, business class full. The lounge in Melbourne was okay, bit old and dated but the food was good. Boarding protocol was strictly adhered to. We were warmly welcomed. This medium haul aircraft was far different to the A380 in business. The seats although adequate were so much smaller. I was surprised to see not only a blanket and pillow but slippers, face mask, socks and amenity kit on my seat. The storage bin overhead is very high up and 158cm me needed help to stow my bag. Not much storage at the seat, just under the footstool and a tiny cubby hole once the headphones and water are removed. The staff were very friendly but reactive rather than pro active. They didn’t check the cabin during the flight but would respond to pushing the button for an attendant. The food was okay. Nothing special, steak was tough but the dessert was lovely (cheesecake). Entertainment was pretty good, quite a lot of choice, and the flight map was excellent. The refreshment before landing was not nice, chorizo and pasta. Quantity not quality. We arrived slightly sooner than scheduled. Altogether it was good for a day flight but not sure it will be comfortable enough for an overnight flight.

✅ Trip Verified | Check in at Brisbane was the worst we have ever experienced. There is only one business class counter, which resulted in a 30 +minute queue. On taking this up with the duty manager I was told this is to push passengers to use the check in machine and deal with their own luggage. Fine for passengers familiar with the system, but not acceptable for passengers who predate the automated era, and certainly not acceptable having paid for business class. Having finally checked in it was another disappointment to discover that Brisbane Airport has abolished fast track security. Obviously an airport decision but it begs the question, as a major user of Brisbane, have Singapore Airlines put any pressure on the airport to reintroduce this facility. The lounge had a good selection of food Once the flight boarded it was back to the excellent service we expect. So unfortunate that a good flight was spoiled by an awful start - the business class experience should begin on first arrival at the airport.

✅ Trip Verified | Late evening check in was surprisingly busy, but with all counters open there was not much delay. Similarly the lounge was busy. There was a decent selection of food, but the wine on offer was disappointing. Boarding was prompt with a friendly welcome, and champagne and fruit juice on offer before take off. Drinks were served immediately after take off, and it seemed that most passengers opted for sleep rather than food. The seats are very comfortable for sitting and relaxing, but in the lie flat position the recess for the feet is restricting. There were four breakfast type food options available, to be served immediately or before landing, which made a lot of sense, but the Continental breakfast was very basic and disappointing. Brisbane airport was very quiet early morning, and immigration and luggage delivery very quick. Overall it was a good flight, and the cabin crew were excellent, as expected on Singapore Airlines.

✅ Trip Verified | I have no words for the hospitality the Singapore Airlines staff on the flight has shown me I have taken more then 20 flights this year but undoubtedly this airline is the best. I will surely and only try to fly Singapore. I am just amazed by the love and care they showed to my 7 year old from Mumbai to Sydney and coming back to India from Sydney. Thank you so much.

Not Verified | Check in was quick and efficient as expected with Singapore Airlines. Lounge access was the Virgin Atlantic Clubhouse, which at that time of day seemed to be devoted to SQ passengers. Lounge service was excellent, with a good selection of food and drinks. Boarding was on time and very efficient, with a personalised welcome on board.. settling in was very easy, as there is so much storage available at the seat and above. Pre take off drinks were offered, but only fruit juice and water, no champagne. No amenity kits offered except by request. Food and drink orders were taken immediately after take off, and serve with sosatie appetisers. Meals were served not long after with a varied choice of mains. Book the Cook is not available ex Johannesburg, and also whilst it is possible to preview the menu, it is not possible to order. Not a problem for us, as we were near the front. Decent wines were on offer, although a somewhat limited choice. Food was good, as was the service. The seat is very comfortable and notably wider than most. Flor sleeping it is necessary to fold down the backrest to create the bed, which is easily done, although attendants were quick to help. The drawback to the bed is a small cubbyhole for the feet offset from the bed, although in use this was not a particular problem, and wwe both slept for most of the flight. Breakfast was offered as and when people woke, and arrival in Singapore on time. As usual immigration was a breeze. Our only downside was we found the entertainment system difficult, but this is probably an age thing. Overall a very good flight

✅ Trip Verified | Sydney - Amsterdam - Frankfurt -Singapore (stopover) - Sydney. All flights were up to the 'old' SIA standards of service. Check-ins and transfers were easy and the lounges were clean and well-stocked. Meals ordered online and were tasty and well presented with plentiful beer, wines and spirits offered with them and during the flight - possible a little too enthusiastically. The cabin crew were friendly and efficient and made the flights very pleasant indeed. You do need to ask for amenity kits and slippers if you want them and the absence of an offer of hot towels was initially disappointing but a plentiful supply was discovered in the wash rooms for self-serve. The lie-flat beds were made up by the crew if you showed any hesitation in figuring out how they worked and were comfortable once you became used to the idea of sleeping on a bed where the lower half was offset to the upper half. Cabin WiFi worked OK and the IFE seemed to have a reasonable selection, although eating and sleeping were my preferred options on the overnight flights. All in all, SIA seems to be back with their reputation intact.

✅ Trip Verified | The check-in process at JFK T4 was seamless. We got access to the Wingtips Lounge, which was fine but there was nothing to be excited about. Boarding was orderly despite the fact that there were many passengers (our A380 flight that night was almost full). On board, the seat looks nice and comfortable, though one of the windows is blocked by the seat design. Staff were nice and attentive, something you would expect from SQ anyway. The food was excellent (I booked my main course from the Book-the-Cook menu). The flight arrived in Frankfurt a bit late, but not a problem at all. Overall, this is what a good flight should be.

Not Verified | The staff were most helpful and delightful, especially Joanne, Lilin, Thiagesan and Edward. I can’t say enough for their warm hospitality, and being very friendly and capable in their jobs.

✅ Trip Verified | Queued for Business class check in - only 2 servers. Entertainment very limited, games needs your own device. My meal was very poor. Seats and staff ok. Photo is the 5pm refreshment.