Singapore Airlines

NRT-LAX A380 upon boarding cabin crew guided me to the wrong side of cabin and wrong seat. No menu was provided for the entire flight and I did not know which champagne or wine I was drinking nor did I know what to expect for dinner or breakfast. Only for the main course (entree) did the cabin crew provide a quick booklet which after choosing was quickly taken away again. After asking cabin crew for a little help to figure out how to convert my seat into bed I was asked if it was my first time with Singapore Airlines (I am Krisflyer Gold). Cabin crew never asked if I wanted to be awaken for breakfast (which I did not). After waking me up and providing me with a cup of coffee I waited 50 minutes for breakfast to be served. Again no menu. A rather disappointing service.

SQ A380 SIN-SYD biz class. Young slightly disorganised flight crew (seats and entertainment systems we all like and know about) so this is about to very evident cost cutting by SIA as demonstrated by poor meal service offered. Had ordered Sushi via "Book the Cook" and as per inflight menu entree was a cold crab salad. 2 cold dishes that took well on 2 hours to get to my table for dinner. Sushi for biz class was rather disappointing but only until this experience was topped by the "continental breakfast": 2 slices each of papaya and pomelo accompanied by a small roll/danish pastry with butter and choice of jam tea or coffee - no second offering and plates couldn't be cleared fast enough. Would have thought you already saved enough on that sub-standard Bollinger being served.

From Adelaide to Singapore and return in A330-300 Singapore to London and return in A380. The A330 was reasonably new on the way up but an older rattler coming back. Also I don't understand when you leave Singapore at midnight why you only have a choice of three main dishes? After a few hours in the Silver Kris lounge all I wanted was a snack such as cheese & biscuits or a sandwich - with a glass of Bollinger to help send me to sleep! It's a less than 7-hour flight with a big tailwind so why over-cater? Both A380 flights were impeccable. Even smarter service going up than coming back. Wonderful to have a lie-flat and a hectare of room to sleep in and a functional wide- choice IFE. In my view Qantas made a big mistake dropping its QF81 service to Singapore in favour of going via Dubai. Hint: You need to think like passengers do not like a Qantas executive's dream.

A380 Singapore to Milan. Sub standard champagne average at best food average wines with food. This was a night flight. Cabin attendant allowed children to enter [from economy] and exit their parents in business class near me and this resulted in a minimum of sleep for me and perhaps others around these parents.

MEL to SIN SQ228 and SIN to PARIS SQ334 on A380. Excellent attentive service good food and wines and a comfortable flight on a very quiet aircraft. Could not ask for more. The Krisworld IFE has TV series rather than the one episode much appreciated.

SYD-SIN on A380. SQ lounge in Sydney closed for refurbishment - NZ lounge no substitute. Charming crew (one of the best I had on SQ) very attentive with some great characters- the wide seat (with limited recline) is fine by me but look forward to new seat on 777's. Catering not that great (still quite good) but appears to suffer from "cost savings"? Nice selections of teas - champagne not worth the name . IFE great selection and good screen size.

A380 SIN-LHR. Sublime service spacious seating/bedding arrangements. Very good food excellent inflight entertainment. Overall a highly enjoyable and recommended flying experience. Managed to get 6 hrs sleep which was a bonus. Only slight criticism was colour of interior a tad bland.

Flying the SQ flagship A380 on the Frankfurt - NY route is a total joy. This is truly a premium airline with a top notch product and service. Although there is more competition these days in the premium airline category SQ truly brings back the romance of flying. Their superb service and product makes the premium price totally worth it. Of course now as I enter the US I have to prepare myself for flying the American carriers. They have a thing or two to learn about from SQ.

SQ uses the refurbished 777-200ERs on the Singapore - Amsterdam route. Although this is the new business class seat the cabin is not quite the same as the new 777-300ER planes that have the same product. The main difference is in the IFE system. Masked as a new system it actually seems to be the old system built into the new seat. Thus the selection of movies and quality of display is lacking. For the rest it's up to the impeccable SQ standard. Unbelievable service terrific food and a great bed.

Flew MEL-SIN-IST business class. Really enjoyed the new MEL lounge which has a nice modern feel. The first leg was on the 777-300 with the regional business seat which was comfortable. The crew on this leg however were very robotic and just went through the motions. SIN-IST was on the refitted 777-200ER and the service and food was amazing. The crew could not do enough for us and insisted on making our beds. We used booked the cook on this leg and the food was of a very high quality. The seat on the refitted 777 have a few extra storage areas compared those seats on the A380 which I like. I do find the food in the Singapore lounge to be rather uninspiring considering Singapore itself is such a food orientated city. We will fly with SQ again.