Singapore Airlines

✅ Trip Verified | It was a good flight. I would have given a full 10 on 10 review but because of the seats I ain't that satisfied. Business class seats should have been more comfortable when travelling long haul flights.

✅ Trip Verified | There was nothing special at Frankfurt airport pre-departure. It was good when we got onboard. The seat on SQ 777-300ER is similar to that on the A350-900ULR, meaning it is spacious and comfortable. Catering from Frankfurt was excellent, and I liked all the dishes served, especially the satay (I heard the satay was brought from Singapore, but I was not sure). Cabin crew were very nice and helpful, as expected from SQ.

✅ Trip Verified | Although the aircraft is good with flat beds and the crew is good, the onboard selection of entertainment does not compare to other airlines. The meals are low quality for Business class. Also I find the seats not as comfortable as others.

✅ Trip Verified | I have never come across a company that would ask a customer to pay a penalty fee for switching from a cheaper to a more expensive service. I bought a one way Economy class ticket from the US to Singapore at first, planning to take another airline for the other leg of the trip. Being a loyal customer of Singapore Airlines, I decided to be more generous and pay a lot more to buy a 2-way Business class trip in place for the original one-way Economy class ticket. I cancelled the one-way Economy class ticket after buying the 2-way Business class ticket and found that Singapore Airlines charged me a cancellation fee of US$200. I called Singapore Airlines and wrote to ask for the US$200 cancellation fee to be waived and refunded. The experience was a nightmare and the response was shocking to a long time customer. It took a long time to get through the hotline. My request for refund was rejected with no good reason provided.

✅ Trip Verified | My wife and I were travelling to Poland via Singapore and Frankfurt. We had one oversize package, namely a painting rolled and contained in a tube. We were not sure what to do with it as it was very light but more than a meter long. The staff at the Adelaide airport have done their utmost to help us, they contacted the baggage people, took the tube to them and then dispatched it for us! Amazing. Then on board they welcomed us as if we were long lost friends. Hats off to the crew of Flight. SQ 278 on the 19 Sep.

✅ Trip Verified | My wife and I had booked a trip to Europe. We unfortunately had to cancel the day before we were scheduled to leave due to a death in the family. I did not have trip insurance and had obtained the tickets with miles. The miles were not refundable. I called Singapore and after providing medical documentation, they generously credited me my miles back so we can re-book our trip at a later date. To me, this is the sign of a FIRST CLASS organization. They were in their rights not to refund the miles, but they did. I have flown Singapore for years, even if a had to take a second flight to arrive at my destination. I will continue to use Singapore every chance I get. I give them 5 stars for their compassion, consideration and rapid response. Thank you.

✅ Trip Verified | Check-in and boarding in Penang were smooth. The lounge in Penang was quite ordinary but completely adequate. On board, the window seat was very comfortable, though storage was limited. My pre-ordered vegetarian meal hadn't been loaded, so I was given a very bready pizza from Economy class. At Changi the Singapore Business lounge in Terminal 3 was vastly superior to those of most airlines, even when crowded. The process of boarding the A380 was smooth. The seat was comfortable and converted into a good bed, but a little tight around the feet. My vegetarian meal was delicious. The number of toilets in the Business section was limited, and there were Economy-type queues in the morning. The luggage was available quickly. Overall a very good experience.

✅ Trip Verified | At Melbourne airport the check-in was very quick and friendly, and the lounge was pleasant and had a good selection of food and drink. Onboard the cabin crew was welcoming, and the seat on the B777 was very comfortable with adequate storage though the diagonal arrangement for lying flat was awkward. No amenities kit was provided. The quality of the vegetarian meals was way above that of other airlines. The flight arrived in Singapore a little early and transfer to a nearby gate for the second leg to Japan leaving in 70 minutes was easy. The boarding process was efficient, and the crew on the B787 were also welcoming and the seat was comfortable (not diagonal for sleeping), though storage space was more limited. The flight arrived on time and luggage was available quickly. All in all a very pleasant journey.

✅ Trip Verified | I cannot speak highly enough of the superlative service received on this flight. After I lost one earbud deep down into my seat the crew were determined to retrieve it for me - the lovely hostess thrust her wrist into the seat workings and fished out my earbud, sustaining some pain and minor abrasion. Unbelievable devotion to service! Every other aspect of the crew's service was impeccable as well. I can wholeheartedly recommend Singapore Airlines - I have just flown Economy Class from London to Singapore and the service was fabulous on that flight as well. I am writing this review on in-flight wi-fi - seems to be working fine, for the first time in my experience.

✅ Trip Verified |  I have just flown SQ256 from Brisbane to Singapore and the experience was second to none with outstanding cabin crew. Well done SQ,