Singapore Airlines

Inflight entertainment selection is poor…and meals are poor compared to other airlines. The leather seats are hard and uncomfortable. The amenities bag is rubbish - no socks and no eye mask.

Not Verified | We had a wonderful crew, especially Singapore to Zurich SQ346 17/7/23 with Marissa, Celeste, Joanne and Scarlet who looked after us wonderfully. They attended to all our needs with no fuss. Thankyou.

Not Verified | Thank you to the crew of Chis, Fred, Shin Ru, Mabel, Fhri and Gui Fang. A long time since I have traveled with Singapore Airlines and they are amazing. Great service and food. Extremely comfortable seating.

✅ Trip Verified | SQ Silver Kris Lounge in Changi T3 was as good as normal, with excellent food choices and good seating. The flight itself was uneventful, despite a slight delay on departure. The flight was quite bumpy for sometime over Japan, which was expected and announced by the captain. Though this had nothing to do with the airline, I realized that American carriers tend to change route and altitude when encountering turbulence, while Asian carriers seem just to go through that, and I experienced that quite consistently. I ordered my meals through book-the-cook, and the Boon Tong Kee chicken rice was underwhelming, while the lobster thermidor was nice. Service was excellent as expected. Wi-fi was complementary for J passengers, and it worked quite well.

✅ Trip Verified | We did not receive much assistance on the Noi Bai side, but it was good on the Changi side on arrival. The Song Hong Lounge was decent, with good food and nice view of the apron. Singapore Airlines used an A350-900 for a 3-hour flight, which was amazing. Our book-the-cook meals were decent, though not as good as I would like. In-flight service was excellent.

✅ Trip Verified | The Silver Kris Lounge at SIN T3 was big and nice. However, finding good seating during peak time was still challenging. The lounge offered good selection of food including Western, Chinese and local options. The flight was on SQ regional A350-900, which has similar flatbed seats as other premium airlines' long-haul equipment. That was really nice for a sub 2-hour flight. In-flight food service was very nice for such a short flight.

✅ Trip Verified | I was supposed to fly on SQ25 to Singapore via Frankfurt. The flight was canceled after we are at the gate for 4 hours past the departure time without any explanation. Being flown with SQ for many times, I suspect this had to do with JFK rather than the airline. However, they should still bear the responsibility for addressing to their customers. We were rebooked to the non-stop SQ23 to Singapore the following day. We ended up on the A350-900XLR, which was quite nice, but I still prefer their A380. Due to the flight change, we did not get our book the cook meals. In-flight service was quite nice as expected from SQ.

✅ Trip Verified | I find it appalling that SA’s flight attendants allow children seated in Economy to come visit their parents in Business. I didn’t pay in excess of $5000 per ticket to be sharing the aisle with other people and be irritated by the noise produced. I was seated in 17D, the person in question was in A17, his child came at night and they played loud games, I was hearing the child’s talking and laughing through my sleep. I believe that it’s not professional behavior on the part of SA’s FAs and they shouldn’t be allowed to place parents and minors in different classes, let alone let the visitors in, no matter what age. I will not be flying Singapore Airlines any longer unless this problem gets fixed.

✅ Trip Verified | Worst business class seats. Why does SQ still have business class seats where the place to put your feet is not in line with the rest of your body? And the transition from bed to sitting is NOT a button push. Rather: Get out of seat. Flip seat with handles. Get back into seat/bed.

Not Verified | We travelled on Singapore Airlines many years ago in economy class. We travelled this time in business class because of the long flight. The service provided on the latest trip was very good, however we did pre order some food that disappointingly did not arrive but the flight menu options were good. The biggest problem we had was the seating arrangements in business class, the seats were hard and uncomfortable. A weird cover was provided to increase comfort. The problem was no calf support and any way shape or form, this has a big impact on leg comfort. There was a flap thing that came out but onlyto the back of the knee which was so useless. The second problem was there was no tunnel to slide into for a flat sleeping position. Instead of the tunnel there was a shelf that had to be pulled out but this was to the side of the seat. Instead of laying flat which we were supposed to achieve the side shelf meant sleeping at an angle which was so uncomfortable. I do not understand why Singapore Airlines would ever believe that their seating arrangements would provide comfort. Cost is huge for these additional benefits for both comfort and health as older people travelling. The outcome is of course we won’t be travelling business class with Singapore Airlines again which is really sad.