Singapore Airlines

✅ Trip Verified | I flew with SQ to and from Auckland on the A 350 - 6 May and 22 May. Both flights were a very nice experience. All flight crew very pleasant and helpful and an especial thanks to Edward - senior flight crew on the outward bound flight from Auckland to Singapore. He epitomised the high standards the SQ expect from their staff. Seats fairly comfortable but slightly awkward layout in the lie flat mode with foot well at an angle. I ordered book the cook and the meals were delicious apart from the Thai Red curry served on the Auckland Singapore leg which was reminiscent of boarding school stew with no flavour. Toilet cleanliness maintained to a high standard. However on both legs the sleeping pillow smelled sour. I am sure the pillow cases were clean but the actual pillows require regular washing as well. Please bring back the hot towel service .

✅ Trip Verified | The A380 layout is nice in appearance, but I have never experienced a business class seat that requires you to lay at an angle in order to use the footrest space. The seats were the hardest I have ever encountered in business class & very uncomfortable. My seat on my outbound or return flights operated properly and I had to call for flight attendant assistance numerous times when the seat buttons simply failed to work. No amenity kits were provided, which was a 1st for any business class flight I have experienced. You had to request eye shades, ear plugs or slippers, with razors, combs, toothbrushes etc. available in the restrooms. It was a significant time after boarding before any drinks were served but it was only juice or water & no champagne was offered. Food in both directions were mediocre at best. Wine offerings were insulting, flight attendants pour no more than 2" into the small glasses, since that was the serving in the 3 requests we made. The Cabin Staff were polite, courteous & professional, but not nearly as service oriented as Qatar or many other 5-Star airlines. We found it quite telling that SG used the Air India Lounge for their business class passengers at JFK, even though Air India is regularly rated as 1 of the lowest quality airlines Worldwide. At least at FRA they used Air Canada's Lounge which was a major improvement, but there was zero preference for business class passengers at FRA boarding. Overall, we found them to be totally disappointing and it failed to deliver the same quality business class service I have had on many other carriers.

✅ Trip Verified | Very poor service from flight attendants. There was no menu and couldn’t understand what the attendants were offering for a meal because of the mask. Food was served few hours into flight. Wine selection was bad. Never saw the flight attendant after the first meal on an 18 hour flight Was woken up 8 hours into flight to ask if I needed lunch Never saw the flight attendant after that. No toiletries provided.

✅ Trip Verified | Always loved Singapore Airlines and flew them in all classes many many times. On this occasion flew them on a night flight from Frankfurt to Singapore. Aircraft got switched from an A350 onto A380 on the day and generally that is a great thing, as always love an A380. However my bulk head seat was not the same/good option as it was on the A350. A380 Business Class bed is rather hard, so not the most comfortable to sleep in. In that regard prefer the A350/777 and the older A380s much more! I ordered a Gluten free meal and unfortunately the dinner main was pretty much inedible. Which is a shame. Breakfast was fine however. Service and crew were excellent as usual.

✅ Trip Verified | What has happened to SQ. I believe since COVID they have embarked on a wide ranging cost cutting exercise focusing on charging as much as they can for flights while skimping on what they offer customers. It starts with the lounge which resembles a crowded bus station where you need to search for a seat. Bring back the old lounges! On the flights there are no hot towels. No newspapers. No nuts before dinner. No amenity kits. No mattresses. Food is mediocre. The only thing that hasn’t changed is the first class cabin crew. I have been a flyer with SQ for over 25 years and have never known it so bad.

✅ Trip Verified | Despite some allegations of cost-cutting measures surfacing across the internet and social media, Singapore Airlines is still unequivocally and undeniably the best in its class. In an era of self-check in kiosks and self-serve apps, the human touch it provides to all its passengers is remarkably special and the warmth and comfort of the human element is something that is irreplaceable by technology. The cabin crew truly went above and beyond to ensure that the passengers were well looked after. In addition to that, every other aspect of the flight from the checking-in process, lounge, boarding arrangements, punctuality, cabin announcements, seat comfort and functionality, meal service, inflight WiFi and timing and baggage delivery was also seamless and flawless. Flying in Singapore Airlines on a premium cabin is truly and quite literally a heavenly experience at 40,000ft in the sky.

✅ Trip Verified |  Flight I had with Singapore Airlines are late by up to 90 mins on arrival. It’s inferior to Qatar Airways business class : underwhelming lounges, okay onboard catering, no dining-on-demand, quirky flat-bed seats (on the A350ULR and more so on the new A380), meager amenities onboard. The cabin crew is somewhat the only part of Singapore Airlines nearly on par with Qatar Airways.

Not Verified | This airline is worth the money every time we have flown with them. The staff always moving around the cabin when it is semi dark as some people are not asleep, offering drinks or snacks to keep up the enjoyment of flying. The food from Brisbane is a big improvement from June 2022 but the food on the return Singapore to Brisbane was a let down with cold and tough beef and two rude female cabin staff but otherwise great service on all flights. We had to fly Emirates Airline from Mumbai to Johannesburg and this airline needs to look how Singapore Business Class is five star.

✅ Trip Verified | Used Singapore Airlines between Cape Town & Bali, check in at CPT very quick and polite as was security and immigration. SQ use the Bidvest lounge which was fine with decent food and seating, boarding was covered quickly so soon at my seat 12A. Once onboard drinks served before departing on time. This flight makes a short stop in Johannesburg where passengers remain on the aircraft, a small lunch served on the first leg by a nice crew. With a new crew departed JNB on time for the 10 hour flight to Singapore, food lunch/breakfast and service during the flight very good as was the seat and TV Options. Arrival in Singapore a little early after a pretty bumpy flight, transfer was fine using the Silverkris lounge in T3 for a coffee and shower before boarding the flight to Bali this time on a 787-10 my favorite SQ Aircraft. Departed a little late for this 2hour 20 minutes flight, crew very nice as was the food, bags delivered to the belt quickly all in all a great trip. I believe SQ are still up with the best. I guess the only thing missing is that amenity kit.

✅ Trip Verified | Star Alliance lounge in Paris rather mediocre, crowded, upper level closed for no apparent reason. Flight uneventful, with comfy seat, good service, stable Wi-Fi and decent entertainment. Food quality and presentation rather poor. Transit in SG uneventful with crowded lounge with average food offerings. The food on the short sector to BKK was so much better than the flight from Paris to Singapore.