Singapore Airlines

✅ Trip Verified | For my final trip booked for July 2024, Singapore cancelled my return flight from Istanbul to Sydney. Both the travel agent and I have been trying to get in touch via phone, sms and online forms and they are not responding at all. The travel agent no longer wants to know after a month and a half of trying, they sent me an email for me to try direct, Singapore will not speak to me despite my telling them the agent has wiped his hands of it. Today I found out I will not get my full refund if I were to cancel because the agent took out travel insurance on my behalf without advising me at all. I always have my own travel insurance why would I need another.

✅ Trip Verified | Flew on A52 from Singapore to Manchester on the 10 January. The cabin crew on this flight were excellent in providing outstanding service. Food and drinks were plentiful and of very high quality. My only issue was the seating which I found to be uncomfortable, but other than that the flight was superb. Very highly recommended.

✅ Trip Verified |  Checkin and immigration entry at Changi Airport a breeze, all completed and straight to Business Lounge within 5-10 minutes, Lovely and comfortable lounge at T3 with a vast array of food and beverages. Flight left slightly late due to operational issues but pre flight champagne was served and we were then on our way. I elected to have a meal upon departure ( as this was a 1am flight, but you can elect to have served 2 hours prior to arrival) and was served a very tasty steak and vegetables with some lovely french red wine. Staff then prepared lie down bed for a sleep which was bliss after a long day. Staff very courteous and professional as always , a reasonwhy I will continue to use SQ for all travel given the brilliant experience with this great airline, everytime.

Not Verified |   There's a reason why Singapore keep winning awards - AKL to BKK and then return BKK to AKL via SIN. Pretty much faultless service from one doorstep to the other. Great aircraft, crew, service, food, facilities, lounges, all on time. Sad to say the only faults lay with Auckland airport and its baggage handlers etc. Well done Singapore airlines, I've flown BC long haul with Qatar Airways and Malaysia Airlines this year as well, and SIA is the best alongside Qatar Airways.

Not Verified | We made a Phuket-Singapore round trip which was exemplary, from punctuality to welcome, including the food and drinks offered (Business Class). On the other hand, wishing to make a new reservation, it was impossible to pay online, as I had done previously, and despite around ten calls directly to Singapore (but visibly diverted to other call centers). The employees have nothing to do with it, they follow a protocol, but after 6 hours of attempts, I still haven't been able to pay my ticket. Deficient reservation system, friendly employees but very limited in their knowledge of their reservation system, impossible to reach a manager and promise of a solution in 72 hours. A real shame for an expensive company that claims to be among the best in the world. Nous avons fait un aller-retour Phuket-Singapore qui était exemplaire, de la ponctualité à l'accueil, en passant par les mets et boissons offerts ( Classe affaire ). Par contre, souhaitant effectuer une nouvelle réservation, impossible de payer en ligne, comme je l'avais fait précédemment, et malgré une dizaine d'appels directement à Singapour ( mais visiblement déviés sur d'autres centrales d'appel ). Les employés n'y sont pour rien, ils suivent un protocole, mais après 6 heures de tentatives, je n'ai toujours pas mon pu payer mon billet. Système de réservation déficient, employés sympathique mais très limités dans leurs connaissance de leur système de réservation, impossible d'atteindre un responsable et promesse d'une solution dans..... 72 heures. Une véritable honte pour une compagnie chère qui se prétend parmi les meilleures du monde.

Not Verified | We flew on SQ285 on 22/11/23 - great flight and service from the pilot to the hostesses. In the terminal we were blessed with the assistance on Punitha Maniam checking us in who spotted an issue with one of our NZ visas. Punitha took the trouble to re-apply on an express approval application on our behalf including follow up phone calls to ensure we had approval. Punitha thank you so much for being you and helping us as I am sure you would for all your customers. Above and beyond the only way to describe you!

✅ Trip Verified | Just a short 2 hour flight. Food was excellent - had the Pre-Order Butter Chicken. Staff were efficient. Comfy seat but no time to relax back and enjoy. No issues and would fly again.

✅ Trip Verified | An excellent experience. Food was simply terrific (Pan Seared Salmon) and plenty of Drink on offer. Service was Friendly and Efficient. I got a good 7 hours of sleep laid out flat. Also used their complimentary WiFi without any issues.

✅ Trip Verified |   We were booked on Business from Johannesburg to Singapore in October and was asked to provide the credit card used to purchase the ticket for my husband’s ticket some 11 months ago. Apparently this was flagged by SQ system at checkin and we need to provide said credit card for checkin staff to scan into SQ system in order to allow us to get his boarding pass. Otherwise we need to sign an indemnity form or risk denied boarding. Fortunately, I did have the credit card used 11 months ago when I booked his flight or both of us would end up in Johannesburg stranded! Reason offered: 1. Fraud detection systems picked this up based off determined parameters. When I challenged this because 11 months SQ would have been paid in full and their ERP system should have the information. 2. Next explanation: within a 12- hour period we charged many transactions on card. When I provided the data which showed we never charged anything within 12 hour either before or after . 3. Their system algorithm is correct in picking this up as “fraud” and good for customer! Empty assurance of prevention when SQ has not provided any explanation how this event was picked up! I am still waiting for someone more senior to pick this up… Interested to ensure that this will not happen to any other passengers who booked tickets at least 3 months in advance of travel date let alone one year ago!

Not Verified | Very poor service, was told not to take my cabin luggage onto business class, but all the bags in the plane including economy were bigger. Cabin crew brought the wrong dinner and basically told me to eat it, only replaced when I did not. Seat not able to got flat, very poor seating configuration for someone over 6’.