Singapore Airlines

✅ Trip Verified | I have been very satisfied with them. At first I was disappointed because originally the A380-800 was supposed to be used, which is my favorite. The staff was very pleasant and accommodating. The food was excellent and beautifully served on high-quality porcelain. Entertainment is very good and extensive. I rate free Internet access with limited speed very positively. The flight was smooth and we landed on time.

✅ Trip Verified | I booked an economy ticket from Amsterdam to Brisbane via Singapore. I upgraded my seat because of health issues. When I upgraded my seat from Amsterdam to Brisbane I was charged 3.958 euros for the upgrade of my flight from Amsterdam to Brisbane. My husband also upgraded his seat from Amsterdam to Singapore on the same flight and was charged 1.217 euros. Singapore Airlines decided to overbook the flight. When I arrived in Singapore I found out that my seat was given to someone else. I could not fly business class to Brisbane. They gave me me an economy seat. The service was very slow and unprofessional. I asked about the refund. Only 10 days later after sending several emails to Singapore airlines, requesting more information regarding the refund, they told me I would receive a refund of only 1.545 euros. When I upgraded my seat from Amsterdam to Brisbane I was charged 3.958 euros for the upgrade. My husband also upgraded his seat from Amsterdam to Singapore on the same flight and was charged 1.217 euros. Based on these fees, I expected a refund of 2.741 euros (3.958 - 1.217). I believe that customers who are affected by this issue deserve a quick and a fair and reasonable refund. The offer I received does not meet this standard. On top of this: When I arrived in Brisbane, my luggage had not arrived. They told me the luggage would arrive in the next plain , the next morning at 7.00 O’clock. They would make sure my luggage would arrive at my accommodation the same afternoon. When I phoned to get more information I could not reach any one. I send several emails and received no reply. After numerous phone calls I finally spoke to someone. He told me that my luggage would not be delivered that same afternoon (although it had actually arrived that morning at 7:00 in the morning. It took a lot of other phone calls before they had my luggage delivered that evening.

✅ Trip Verified | Imagine a 14 hour trip being near perfect. Boarding, crew, food, seat, Wi-Fi, drinks, all of it. This cabin crew was amazing and managed to be sincere while also being efficient. They seemed to truly want to deliver the best and they did. 14 hours literally flew by in the lie flat comfy seat. The crew was proactive and seemed available whenever I needed something.

✅ Trip Verified | A decent experience. Check in was fast and easy, lounge was comfortable with good food offerings. Boarding was slightly chaotic but not awful. The aircraft is wonderful with comfortable seating and leg room. IFE was good. Meal decent for a two hour flight. Had to ask for an amenity kit. Flight was basically on time. Not stellar but better than most. Wifi wasn’t working.

✅ Trip Verified | Have heard great things about Singapore Airlines, so decided to give it a try. Booked a long haul flight. Even though it's almost 17 hour flight, but didn't feel like one, when my journey ended I was as fresh as when I boarded the flight. Silverkris lounge at Changi Airport was good. They have sleeping pods as well as a bathroom, where you can take a shower, in case you feel like one. Food was amazing. They have the facility called - "Book a Cook", which I'd used for getting my Steak. (Attached the pic), it was so delicious and perfect as if I'm dining in a restaurant. Crew were polite and very helpful. Only drawback that I find is - at New York (JFK Airport), they don't have a nice lounge. Lounges, they have partnered with were so small and didn't have a nice quick bite / snacks or drinks. Wish they could do something about it. All in all, must admit, Singapore Airline is the best airline.

✅ Trip Verified | Was this a memorable flight? Not really. I like the entertainment selection. The seat was fine for just over a 2 hr flight on SQ177. Actually not much different to the 350-900 medium haul except maybe the adjoining two seats in the middle are closer. The food. Oh my. Dreadful. Sounded great, lemongrass chicken. It was very fatty and unpleasant. The bok choy was almost raw. I would have preferred a plateful of the garlic bread instead of the tiny slice I was given. All in all it was a very average experience. I miss the Singapore Airlines pre Covid and really think they need to up their game in the food area especially. I booked this flight as at the time it was actually cheaper to go to HCMC via Singapore than just to Singapore. However, I wish I booked through Vietnam Airlines and saved money and connection hassles.

✅ Trip Verified | Overall an ok flight. Lounge - SilverKris Changi is huge and was too over crowded. We had to sit at a canteen type table which was uncomfortable. We only stayed long enough to change our sim and change clothes. Way too busy. Gate/Boarding. We got in line. Was told there was no point as it hadn’t opened. We stayed in line as seats get taken in there fast. Boarding passes are scanned after security which meant the one gate agent could not cope when it was boarding time and everyone stormed the gate not adhering to groups or priority. Seat - narrow. Overhead lockers were too high for me to reach even with the little foot aid thing. Others had to help. No other storage except under the foot rest. There is a tiny cubby hole where ear phones, menu and water bottle were kept. Not a comfortable seat to sleep in being so narrow with no wriggle room. Hard being a side sleeper. Food - As all my other flights had poor quality food I opted for no meal, just sleep. The passenger in front argued with the FA over no breakfast service. Personally I believe there should have been a choice but no. The lovely FA verified no meal with me and offered to keep cheesecake aside that she would serve to me with coffee when I woke which was lovely of her. As I woke an hour or so before landing she was right there with what was promised. On arrival luggage arrived quickly so we were one of the first through customs with no long line. Overall the crew really are the highlight with Singapore Airlines. The rest is average to below average with definite cut backs evident. Also disappointed that when I booked this flight it was for the 777 which has better seats for sleep but that changed to the less than comfortable 350-900 medium haul.

✅ Trip Verified | This is the best airline I have ever been on. The lounge before flight was amazing, the service was quick and the people were kind. On my flight from Singapore to New York , one stewardess specifically, Belle, made my 19 hour long trip with my brother an absolute delight. She was attentive, kind, and went above and beyond. When I asked if I could skip the appetizer meal (since it was a food I generally do not like) she asked if I would like fruit instead to replace it. She also would always quickly and kindly help me make my seat into a bed! (The seat form was a 8/10 for comfort but the bed was SOOO nice I slept for most the flight). This was the first time I had ever traveled Business class and I felt like royalty. Even the bathroom was nice with amenities like a hairbrush. My one feedback for improvement would be to automatically give things that are included (I had to ask for slippers and mask on my flight from Singapore to NY but it was laid out from NY there) but even that was still good. While the wifi isn't strong enough for videos, it was good for surfing the internet which is what I used it for, and I charged my phone so I left with full battery.

Not Verified | Disappointing flight from Singapore to Auckland. A good seat, tasteless food and the worst Illy coffee i have had. What concerned me the most is the cost we paid for these flights, this one one of four flights we took on Singapore airlines over the last three weeks. The Auckland to Singapore flights seemed understaffed, whereas the Singapore to Bangkok flights seemed a lot more organised and a better food selection.

✅ Trip Verified | The flight seemed quite full with huge line up at the gate security area. No priority line but that’s ok. Boarding was odd with just a gate agent yelling out instructions. The seat was fine but no bottle of water which was disappointing. We used book the cook. My husbands beef cheek was tender but my steak was too tough to cut or even bite into. The crew were lovely but disorganised. The right side of the plane were offered bread after the meal not before. My side missed out entirely. Arriving at Ho Chi Minh city, no priority line for immigration. Never mind. It was a 5/10 flight. Nothing special.