Singapore Airlines

My first SQ experience in 35+ years travelling was a mixed bag in regional A330 Business class to/from SIN connecting with (other carrier) European flights. Service on outward SQ236 BNE-SIN sector reflected many online reviews I had read: zealously attentive but semi-robotic and impersonal. My change of seat at check-in from 14A to 14K obviously threw the pre-flight cabin briefing off its tracks it was not until the third F/A interaction after the seatbelt signs had been turned off in the climb to cruise that the penny dropped that neither my surname nor my gender matched those the crew were using in dealing with me. At times I felt like a participant in a training video or that the crew couldn't wait to get home. That said the inwards SQ235 SIN-BNE return and final sector of a long trip two weeks later was an outstanding contrast with the archetypal Singapore Girl service striking exactly the right note: attentive without being intrusive modulated and moderated without being mechanical and generally more relaxed comfortable and charming. An invitation to be briefed on the seat controls would have been nice – the SQ regional J-boxes being rather unique – but the food drink and Kris-World IFE could not be faulted. My first time changing terminals at SIN too was a pleasantly seamless experience the Silver Kris lounge and its staff set an example to the industry world-wide.

I had a flight from KUL-SIN-SYD with the A330 and A380. The flight was very successful great with good aircrew service and more than I expected. The food was like normal.

SQ 297 from SIN-CHC. This is a long haul overnight flight on a Boeing 777-300 Biz seat reclined not fully flat. No amenity bag provided only the useless slippers and blind shade in Biz class. Food was OK. FAs were attentive.

BKK-SIN Old 777-300 Biz with no private TV screen and no inflight entertainment at all. Food was OK. Service OK. Seat reclined but not flat.

SQ 978 Biz on Airbus 330. This is a short-haul flight from SIN-BKK. Comfortable seat that lay fully flat. I had a meal of chewy roasted pork. Service from FAs were nice.

SQ 298 CHC-SIN Biz with no amenity bag. Boeing 777-300 with reclined seat that did not lay flat. Braised duck meal was so tough and not really edible. Had to ask for a roast beef sandwich instead. Older FAs were very nice and gave good service.

Flew SQ22 from SIN-EWR (the world's longest flight) on 26th September on board a A340-500 approx. 18-20 hour flight (depending on winds). Unfortunately this route is disappearing very soon and I will miss the specially design all-business class airplane a lot. This day the service was spot-on the airplane/seat/configuration (1-2-1) food drinks - everything was exemplified "best practice". It was surely a memorable flight and yes I was the last to get off the plane.

A380 LHR-SIN Return sector of round-trip on 14/10/13. A faultless flight experience on the all-Business Class upper deck thanks to the swift check-in and boarding impeccable seat and cabin an exemplary cabin crew delicious meals and impressive IFE. No other airline offers such a calming inflight Business Class environment. I always arrive rested and refreshed after a long-haul flight with SIA and look forward to the next. It never fails to impress me how well-groomed the crew are (an important detail many passengers fail to notice such as the ambient music played at the right volume after landing) and how promptly attentive they are to passenger's needs. SIA remains polished peerless and focused on their product and services for the FIT. This flight demonstrated all SIA's qualities perfectly.

MEL-SIN-MAA-SIN-MEL. MEL to SIN on 777-300. SIN-MAA-SIN on A330-300. Home trip SIN to MEL on A380. Staff excellent. Food very good (book the cook). No amenity kit. Lounge food was OK but not great. Breakfast at MEL lounge was terrible I left and went to ANZ lounge. Lounge at MAA is not worth commenting (not great at all). The MAA to SIN flight is tough as it departs close to midnight and arrives in Singapore less than 4 hours later so not much time for decent sleep. But overall I was rather comfortable on the 777 and A330 angle seats. But the A380 lie flat bed is not long enough (am 6ft 1). Terrible night's sleep I couldn't fly Singapore again until they have a bed that caters for near average height people. Expected more from a reputable airline.

Flight SQ319 London to Singapore on 14/10/2013. Cabin crew were the nicest and most helpful crew we have come across in our travels. Would definitely recommend. We travel business class - well worth the money. Ground staff in Heathrow - taking our luggage 10 hours pre-flight was excellent we were so grateful. Will definitely travel with them again.