Singapore Airlines

Not Verified | Great flight! I arrived yesterday morning in Amsterdam after an almost 13 hours trip from Singapore with my wife and small son. Flying in the business class of Singapore airlines was an amazing experience. The seat is very convenient. In the night the crew prepares a bed for you which was fine. I ordered before the flight the lobster which was absolutely delicious. The service during the flight was great. The crew was very nice to my son and us. The breakfast was also ok. All in all this was one of the best flight experiences ever for me! Amazing flight and service!

✅ Trip Verified | Checkin in Istanbul fast and efficient. Turkish Airlines lounge just amazing; something SQ could learn from looking at its „upgraded“ new Krisflyer Lounge in Terminal 3 in Singapore. Boarding in Istanbul was well organized. Seat spacious and comfortable. Food decent, but unfortunately no Book the Cook service ex Istanbul. The big negative point of this flight was the service. Painfully slow, but still hectic and robotic. The lunch service took almost 3 hours. It took an hour from the Satay serving till the appetizer was served. No dining on demand like the ME carrier. Out of the 10.5h flight, almost half of the time was spent with meals. What happened to the previously famous Singapore girl? SQ service does not have the perfection of Qatar, nor the efficiency of LH. Krisflyer lounge in Singapore was so crowded that I left after a while. Shorter flight from Singapore to BKK was uneventful, with a faster service, but still robotic impersonal service.

✅ Trip Verified | The aircraft used for this short 2 hour flight is the regional business class configuration with 1-2-1 layout. For solo travellers, the window seat is the best option and is arranged in an alternating manner with seats next to the window and next to the aisle respectively. The problem with the seat next to the window is that the winglet of the seat partially obscures the window so you will have to lean forward to look out of the window. On this morning flight I ordered Nasi Lemak for breakfast and it was delicious. Cabin crew were attentive and even for such a short flight the leading stewardess addressed me by name. Overall it was a pleasant flight even though I only had 20 minutes to lie flat before preparation for landing in Singapore.

✅ Trip Verified | I flew on the new business class product of SQ on their narrow body B737-800 Max to Phuket last month. The new product featured a fully flat reclining seat in a 1-2-1 configuration. For a 90 minute flight, I had a dinner of beef steak which was booked through the Book the Cook service. As expected with steaks on airline menus, the steak was a bit too well done for my taste. As it was a short flight, it was time to descend after the dinner service. I didn’t get to try out the full recline of the seat but it was comfortable with generous pitch in lounge mode. I would definitely recommend the B737-800 Max business class product for regional routes on SQ especially on the longer regional flights of 4-5 hours where you can get a short nap in full bed mode.

Not Verified | London to Bali via Singapore. Having not travelled overseas for sometime due to the pandemic, I eventually got back to flying in April/May 2022 and it was so nice as I had normally taken a flight on average 20+ times a year prior to the pandemic. Check in was quick and polite checking my PCR result for entry to Bali security was quick and the Singapore Airlines lounge at Heathrow was okay. Boarding was more or less on time the seat as normal on SQ comfortable for the 12 hours flight. The crew where all pretty nice although I sensed perhaps not the normal expected on SQ, the food service was just okay good enough but again not really SQ standard that said the flight was fine. Arrival in Singapore on time I headed to the lounge to wait my connecting flight which was packed with little seating although I managed a shower. SIN-DPS was on the newer 787-10 which I really enjoyed nice crew food okay. I returned DPS-SIN in economy class again on the 787-10 and I was impressed great aircraft nice crew and the economy food box just fine for a 2 hour flight, I obviously like SQ and will continue to use hopefully service will improve as things return to normal

✅ Trip Verified | I was very surprised to read some of the comments in the review below. I travelled last week from Singapore to Melbourne on an A350-900 in business class, and it was one of my better flights this year. The seat product for a 7.5 hour flight was very comfortable with good privacy (6/1 tall), and the food and beverages that I was served were all to a good standard. Service was to the usual impeccable SIA standard, and the IFE choices were excellent. I accept that everyone's perceptions can be very different, but maybe sometimes there are some other issues at play when a review is written.

✅ Trip Verified | Boarding was smooth. No welcome-drinks offered, after request I got one. A narrow business-class seat, where I felt squeezed in, a huge console on the left, which is too high to use as an arm-rest and a divider on the right with reading lights. Sleeping for me was impossible, because the seat/bed is too narrow. With the exception of slippers no amenities offered, I was re-assured that amenity-kits are available on request. Caesar’s Salad came without dressing and croutons were missing, too. The salad was a green salad-leaf, one in 2 parts cut cherry-tomato and two tiny bits of thinnest parmesan cheese. The 2 choices of white wine were disappointing: both Australian wines, 1 Chardonnay and 1 Riesling. My main course, pan seared salmon was dry and overcooked. The vanilla ice-cream was nice, though and the cheese platter was at least a choice of 3, but served with no grapes. No pralines offered. As for my second meal, Tom Yum Vermicelli with prawns. Again, the dish was small but I could get a vanilla-chocolate cake. The inflight program was functioning, but with little to no choices for me. Since no printed reading material was available I wanted to download some business magazines to my laptop, but was informed, that download is possible on smartphones and tablets only.

✅ Trip Verified | I was at the airport early and check-in was supposed to open 3 hours before departure but opened 15 minutes late with long queues for both, economy- and business-class already. No warm welcome back by the leading stewardess. No welcome-drinks, no hot-towel and with the exception of slippers no amenities. For my after take-off drink I opted for a hot sake. Together with satays as canapés I got a tiny 4cl glass of sake and not the full 180ml bottle. One different guest, however enjoyed the whole bottle by his own – another example, that Solitaire-PPS-membership does not pay out anymore. I ordered a Gin&Tonic instead, delivered to me with my own lemons, which I brought from the Lufthansa-lounge. I also brought my own Lufthansa-refreshing-towels, which the crew chilled for me and brought to me after meals and sleeping. The starter (beef pastrami) was tiny but tasty. The chicken roulade with pretzel stuffing was a pretzel roulade with lots of pretzel outside and a tiny piece of chicken inside, dry and almost tasteless. My choice of wine (Australian Shiraz) was disappointing. Ironically, SIA re-introduced a printed menu, even featuring its ‘wine connoisseurs’ – but the actual wine-list was missing, so I could not verify the exact origin of my wine. The cheese-plate was disappointing consisting of 2 small tiny bits only (before it was at min. 3 choices, being freshly cut) with no grapes, as before. At least the Pumpkin Seed Parfait was nice and I was lucky to get the chocolate cake on request. No pralines. My choice of digestive, the Aberfeldy 16 years’ single malt was not catered for and a Japanese whiskey was offered instead. Why then having a single malt on the menu? As SIA doesn’t hand out any amenities to its business-class passengers, I brought my own slippers and amenity-kit from a flight with Austrian earlier. The next disappointment was the economy-class-style breakfast with scrambled eggs or egg-noodles (2 different styles, though) and yoghurt or muesli. The only difference to an economy-class breakfast is, that the dishes are being served one after each other, but the sizes are tiny. I was lucky, there were still the seafood noodle soup from lunch left, so I decided for that. No freshly squeezed orange-juice. Thank you SIA for a good flight-experience before Covid. But now, with all the service and amenity-cuts it’s time to say goodbye.

✅ Trip Verified | After 2 years of not being to fly with them, finally I made it! I was luckily to be chosen to upgrade from PE to J at a very attractive price last minute. It was money really well spent! It was wonderful to step into their premium cabin again, and experienced their excellent seat with many modern features. Their cabin crew are still amongst some of the best in the airline industry. I was greeted warmly and had excellent service from start to end. Having learnt that I was to go to Singapore to visit families and celebrate my birthday, they surprised me with a cake and some inflight goodies, that truly made my day! Personally, on this route, I did not see any decline in quality of meals and service. Except, maybe the lack of welcome drink, hot towels, which is excusable for covid reason. Meals are still served in separate courses, and with wine, which is constantly refilled. J class passengers, even upgraded ones like me, get 100 MB free WiFi, which was generous and very handy.

✅ Trip Verified | I recently flew to/from SFO in Business Class and it was not worth it. On the surface, customer service seemed normal but it was a far cry from the past and not worth the extra money to upgrade from Economy Premium. If you are short like me, sleeping in the cubby hole, in a flat position is fine. Getting the seats up/down is a ridiculous exercise requiring assistance. Not the least bit convenient. It took 4+ hours for the flight staff to get my audio working. Food was some of the worst yet. Trying to get a glass of wine refilled was arduous. Because of all the stories of airline cancellations and delays, I did not risk flying from PDX to SFO with a short layover. Certainly 5 hours was sufficient. Because of the lame check-in policies and process for getting a boarding pass, I was forced to wait 3+ hours for the Singapore counter to open. The United Lounge at SFO was great. On the flight, it was more of the same, as in the flight to SFO. In addition to the wait for a rest room, no amenities (like socks or travel kit) was offered to me. I will think long and hard before flying their Business Class again.