Royal Jordanian Airlines

✅ Trip Verified | Return trip from London to Kuwait turned into a complete farce. Connecting flight in Amman was cancelled and new flight was announced as 24 hours later ! About 2 hour wait at the airport followed by another 3-4 hour wait at the Amman Airport Hotel (a 2 star facility at best) in the middle of the night to get a room key for room arranged by airline. Complete chaos at the hotel with no airline representative present and the airline had also ‘forgotten’ to provide vouchers before shipping passengers from 3 different cancelled flights to the hotel. Airline also stamped a very restrictive transit visa on everyone’s passport which forbade leaving the hotel or getting a different hotel on own expense. I qualified for a tourist visa on arrival but was not informed. I would have gladly paid for my own accommodation in a different hotel but was informed that I couldn’t leave - I was literally in a jail! Room was a shambles with no towels, dirty floors, broken furniture. Other flights cancelled too with families with children in poor state with not even water offered to them. One of my worst airline experiences in 40 years of air travel and my first and last time on this airline. I’m an Emerald (highest tier) member on One World and booked on RJ as they’re a One World airline. Does One World have any basic standards of membership ? Seems not. My sincere advice to everyone is to avoid this airline. Flight cancellations do occur but airlines don’t abandon and disrespect their passengers like this airline did.

Not Verified | Royal Jordanian Airlines canceled and rescheduled our flight 3 times within 3 consecutive days, and every time they cancel, we just receive an email without any apology. The way they treat people is beyond low cost airline.

Not Verified | Not recommended, we are three persons flew from Istanbul to Amman with RJ with first class. When we arrived Amman there was no luggage shipped for us. On the return flight at the same class, no water or juice served.

Not Verified | The absolute worst customer service in history! My luggage has been lost for over 5 days! I'm in another country without medicine and clothes - I've called every number provided to me and still no help and no luggage. One person told me that they think my luggage is in Chicago and hung up. What am I to do? The line is supposed to be 24 hours and yet I can only get a useless person at a certain time, otherwise they "experience system problems and can not process the call". Never seen a company so reckless, careless, useless and horrible - full of lazy and unknowledgeable personnel!

Not Verified | Amman to Cairo. I flew to Cairo on Royal Jordanian on 5/20/22 and never got one piece of luggage. The other piece arrived back in Charlotte on 6/17/22. I had to buy clothes in Cairo and have never gotten any response from the airline on how to file a claim for my missing luggage or obtain a statement for proof of loss and delay in getting bag. Nobody will respond or answer a phone.

✅ Trip Verified | This airline is the worst airline I ever fly with. The seats are close to each other so you can not sit unless your knees tough the the back of the seat front of you. when your knees tough the back of the seat front of you, the passenger will feel your knees in his/her back. I have to change my seat multiple time just to not touch the back of the seat front of me. It seems the seats has nothing to prevent any movement from the passenger sitting in your back. I hope this will be taking in consideration because I will never fly again with this airline. The food is very little and the crew member gives you less than half class of juice or coffee, I have to ask the crew member to please fill it up!! Staff are not friendly dealing with passengers, if you ask one of the crew, will not do what you ask unless you keep asking them and give them explanation ! Toilet is dirty and out of toilet paper.

Not Verified | Took Royal Jordanian to Amman Jordan. The flight itself was ok but the inflight service was horrible. There were so many ethnicity on both legs of my flight but that wasn’t taken into consideration when it comes to the meals that were served. They catered only to the Arabic passengers. Just my opinion. I went to and returned from Amman without eating anything but rolls. Very first flight I’ve been on and you can’t get cranberry juice. All the money paid for a flight and you get a half of a small cup of something to drink. Ground crew was ok both in Chicago and Amman. I’ll be returning to Amman pretty soon and obviously the price of the ticket will dictate which airline I’ll be flying on. If I have a choice it won’t be Riyal Jordanian.

✅ Trip Verified | I have flown Royal Jordanian and its earlier version Alia for close to 40 years. It has always been reliable, safe and good value for money. Recently the business class has taken a bit of downgrade, first the good points - good connection in Amman, good airport, good aircraft, gracious cabin crew and great value for money. The minus points - no more champagne service and very odd meals mostly inedible, of four legs I took some had headphones, some not, some amenity kits, some not. What used to be excellent soft product has really worsened and the small tapas like food is awful.

✅ Trip Verified | Horrible staff who basically have no service whatsoever. Staff were extremely rude. The aircraft was delayed for 3 hours. And we had to stay in a hotel in Amman until they found us a plane that had space for us. Amman airport is the first airport that I see take medication and throw it out. They don’t even talk to nice or try to explain why they’re doing that they just do it because they want to do it.

✅ Trip Verified | Staff stopped my mom and took her carry on away to be checked in. They claimed the suitcase is bigger than what they allow. Staff were extremely rude and threatened that we have to pay $250. They assured us that the suitcase will arrive at the destination in Amman. After several hours of waiting to claim the luggage, the carry on did not arrive! We left the airport and came back to search for it again without any luck. They could not even trace the carry on that they took and asked us to follow up with their office in Chicago because they think the suitcase stayed in the storage unit at the airport. We followed up the next day to see if the luggage arrived at the next flight and still nothing. Calling the airline number at O'hare airport is a joke! We called over 20 times and nothing! Our luggage is still missing. We have a lot of valuable stuff of holiday gifts and most importantly my mom's medication.