✅ Verified Review
| Second in the queue in business class check-in line, there was an issue with the pax in front of me. He was on his phone trying to sort something, the agent on hers, for 10 minutes - nothing resolved. I later saw this pax in Y on board so don’t know if he was only in the line due to OW status. At last, an agent in the Y class line said to her colleague “Will I take him?” – meaning me – and her colleague replied “Up to you.” I was being checked in and asked which lounge I used at CDG. “Dunno” she said. She asked another agent - “I’ve no idea." It was so rude / bad I just laughed. I think they thought I couldn’t speak French. When I got to the AA lounge (I'd checked before which one to use) the agent said “This is not where you’re supposed to be.” When I challenged this it was only resolved when a colleague came over to him and explained OW Sapphire rules to him. A sign saying RJ pax could use the lounge was on the desk in front of him. Flight to AMM was OK-ish, but no proactive service from the crew. Meal was served and cleared away as soon as they could manage it – twice, not-finished drinks taken from my table – the crew disappeared behind curtain for the rest of flight. The food was mediocre, the in-flight entertainment limited and uninspiring. The AMM lounge a dump. Poor food, nasty toilets, birds flying inside, no one to let you in shower room. Cannot imagine its state if toilets anything to go by. Security staff at AMM incredibly rude and aggressive. “Where you go?” barked, is really not good enough. Flight to BKK full. Most pax in business class appeared to be Royal Jordanian staff, behaving as though on a company outing. As we taxied two were standing in the aisles, using their phones, the woman beside me (no ideas who she was, young and pretty, very popular, both captains came out to chat to her) went into the cockpit for take-off and landing and I did not feel the FAs had proper control of the cabin. Breakfast consisted of 3 types of pastry with a bread roll on the side. No nuts with the welcome drink, no bottle of water, surely the minimum in business class. It was available if you asked for it, but you had to ask. The bar area onboard was used for a flight attendant to store her suitcase. Flights back were more of the same. The flight from BKK only better as only 9 pax in business class. In the middle of the night I pressed the bell to ask for some sparkling water. It took the flight attendant 5 minutes to come and offer to “help”. It’s not as if she was busy. I got what I asked for to the letter, a glass with water in it. No ice, no lemon, no offer of anything to go with it. Someone needs to tell Royal Jordanian that training their staff to snarl “Enjoy” at English speaking passengers whilst slamming a glass on to the tray and high-tailing it back behind the curtain before any more awkward questions can be asked does not make a premium passenger feel valued. The volume on the passenger announcements on the A321 to CDG was so loud that when the pilot made an announcement mid-flight the dozing man in front of me almost leapt out of his skin. I’ve learned my lesson. I thought as a One World airline it would be roughly on a par with other carriers in the alliance, if not necessarily as good. The ticket cost about £200 less then Qatar Airways and it allowed me to try a new aircraft type for me (the Boeing 787). However I cannot recommend the airline at all. I would sooner not fly than use them again. My main feeling is one of having been cheated out of my money.