✅ Verified Review
| Basra to London via Amman with Royal Jordanian Airlines. In 35 years of frequent travel, my most recent trip (and first experience with RJ) becomes my #1 worst of the worst experiences. 6-Jul-16 06:30 hrs (scheduled departure 08:45 hrs) - we went to check in at RJ counter in Basra and they advised us (8 of us from several different companies), that we were booked on 8-Jul. - After first saying our travel agents made the change, they finally admitted RJ made the change the night before, with no notice to our respective travel agents - then said no seats available, then said only economy, finally at 09:30 hrs (flight was delayed for 1 hr) they booked us on our original seats! - why, because of the delay, we would miss our onward connections to London, and they would rather us stay for 2 more days in Basra than try to get us home! - flight departs +/- 09:45 hrs and arrives Amman about 11:50 hrs - in Ammam, we are unable to make our 12:00 hrs connection, RJ did not hold the plane and they refused to consider any other options than to rebook flights to 1 day later. 7-Jul-16 scheduled departure of 12:00 hrs is announced to be delayed to 12:30 hrs. We board the plane and wait until 13:15hrs for passengers arriving from a delayed flight - finally depart about 13:30 hrs local time, arrive LHR and disembark at 16:45 hrs local time. I run to my next connection and get to the BA gate at 16:55 hrs, just as boarding is announced for a 17:15 hrs departure, only to be told by BA that the boarding pass I was issued in Amman was no longer valid, and that RJ had transferred the ticket to Air Canada departing at 10:10 hrs 8-Jul-16. BA unable to get access to the ticket, so unable allow me to board the flight - RJ did not advise me nor had anyone meet me at the gate to advise me that a change was made. - I run back to the Terminal 3 RJ airline transit desk only to be greeted with a 'closed' sign - BA desk was able to phone RJ and I was instructed to go through immigration and meet a representative at Zone F for my hotel and onward flight booking - because RJ couldn't be bothered to greet me at the arrival gate, and it took me some time to track them down, I had missed the next connecting AC flights at 18:00 hrs and 18:40 hrs (via Calgary) RJ was a complete cluster job from the moment we first tried checking in at Basra, with no customer service, and no sense of passenger ownership, I now sit in a transit hotel at Heathrow, and a 22 hr journey has turned into 60+ hr journey.