✅ Verified Review
| London Heathrow to Basra via Amman. My bag has been lost in transit between Jordan and Iraq. I started my journey to Iraq on Friday, only to find the flight to Iraq from Jordan had been cancelled, and was only informed on arrival at the airport. On arriving in Jordan I was put into the Transit Hotel, but prior to leaving I requested my bags to be given to me, but staff refused to give them to me, so I went to the hotel with no clean clothes or toiletries at all, but was expected to stay there for the period of 36 hours, due to the cancellation. I was questioned on arrival at the hotel about my British Citizenship, as if it was a crime and wasn't right for me to have the passport, as they thought I was an Iraqi. They shuffled me like cattle along with all the other Iraqis, talking to them like animals. This behaviour should not be happening. On arrival in Basrah nearly 36 hours later, one of my bags had gone missing. The whole journey and episode with Royal Jordanian has been a complete nigh mare. Later I went to Royal Jordanian office to report the loss. All details were taken but so far (7 days later) there has been no sight of my luggage. On checking in at Heathrow, I was over the baggage allowance and so I was charged a further £80, which in reality is pointless as that was for the extra weight in my luggage, but the luggage has gone missing? Additional to that, RJ's baggage personnel in Jordan, wanted me to pay more money for the extra baggage, requesting me to pay cash to them on the spot, but on producing the receipt for the money I paid in London, the baggage person got stroppy and angry towards me, he was then told by one of his work colleagues I didn't need to pay more. I keep contacting the Royal Jordanian office in the UK, Amman and Basra, but there is no interest from them at all, they just don't seem to care. From the Basra office, I have heard that my bag has been found, but the Jordanians in Amman are refusing to forward it on. How can you use such services when they do this to you, beyond me. More irritating, this is not the first time this has happened. Both my husband and I have travelled before with Royal Jordanian and both times an item of ours has been lost. I will not be flying with Royal Jordanian again, as I have had my got my fill with their poor and unprofessional service.