Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 219 reviews
6/10
3 star Skytrax Rating
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1/10

"Worst experience of my life"

(United States)

Unverified | New York to Amman. Worst experience of my life. I didn't get a chance to pick out my own seat. When I tried to pick a seat, the person whom I checked in with to get a boarding passed said something along the lines of 'there are plenty of seats available in the back row just sit you'll be fine' he was wrong. I was fooled. I picked my seat maybe one time and it was on AA on my way back home. Service was mediocre. My headphones were broken, and I had to ask several attendants for a replacement which took 30-45 minutes. Their English is not quite up to par, so I could hardly understand anything that was said. Unless your desperate look elsewhere for flights.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Amman
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"service is sincere and caring"

(Malaysia)

Verified Review | Kuala Lumpur to Vienna via Amman. The business class product is not gimmicky but the service is sincere and caring. On my flight from Kuala Lumpur to Vienna via Amman, the crew were hard-working and personable. They kept plying us with food, snacks, hot and cold drinks as well as Arabic coffee. We were treated to many hot towels. The food was great, inflight entertainment easy to navigate, the noise-cancelling headset fantastic. The Bangkok technical stop is a bit comical as ground staff feverishly scrub and vacuum the cabin while you are in your seat, but it was done with good humour. The new Amman terminal and lounge are grand, and can compete with the best of them. Before landing, the crew in my section came to say "It was very nice to have you on this flight".
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteKuala Lumpur to Vienna via Amman
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"impressed by the Royal Jordanian service"

(United Kingdom)

Verified Review | I was really impressed by the Royal Jordanian service! Shortly before boarding my flight from London to Amman I found out my partner (who I was meant to be meeting at the airport in Amman) had missed his flight and wouldn't be arriving until the following day. As my flight was due to land around 1am I was concerned at taking a taxi alone at night to my hotel. I spoke to the crew as I boarded and they were incredibly helpful - they rung ahead to organise an airport transfer from my hotel in Madaba and even offered to see me safely into the taxi at Amman. This was very reassuring and some of the best service I've received from any airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon to Amman
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the most unpleasant experience"

(Egypt)

Verified Review | I had the most unpleasant experience that happened to me with them while I was going from Madrid to Cairo on April 18th, 2017, as I was supposed to have a one night transit in Amman under the impression that I have a free night stay at the airport hotel. But once I arrived to Amman they refused to give me the free night and said that I have to pay USD 163 in order to get a room! They were treating me as if I'm begging and they were very rude and unwelcoming! No one helped me and I ended up sleeping on the floor of the airport as if I'm a beggar. I went to their transit office and regular office at the airport and no one helped. Good service doesn't mean smiling cabin crew or good food on flight. It means helping and assisting your customers when in trouble.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCairo to Madrid via Amman
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"crew chief or the pilot was smoking"

(United States)

Verified Review | Basra to Istanbul via Amman with Royal Jordanian. The flight from Basra to Amman was 2.5 hours late. It was the first day of this new Thursday afternoon BSR flight. The aircraft was in deplorable condition. Filthy seats, trays, carpet, windows. I used my moist towelette to clean the greasy film from other people off of the window but it gets better. It smelt as if the cabin crew chief or the pilot was smoking cigarettes. I will never fly Royal Jordanian again.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBasra to Istanbul via Amman
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"my last time flying them"

(United States)

Verified Review | New York to Tel Aviv via Amman. I have to say that I am utterly disappointed by these guys. We lost our luggage on our way to vacation in Tel Aviv and had to purchase new clothes and stuff. Our luggage was returned day 3 of our vacation out of 10. They have not reimbursed for anything. Upon questions, they keep giving me email addresses and I don't get any responses whatsoever. Thank God we had travel insurance and i got a reimbursement from them because Royal Jordanian still hasn't responded to anything yet! I guess they want to delay responding and hope we give up? Then on our way back we had a stay in Queen Alia airport and we were expecting the airport to provide us any accommodation. We had to pay for our own hotel because they said there was another the next day. Of course, they did not realize that we had to check out of our hotel the previous and in any case when we booked our flight, the auto system is the one who prompted that for us. Ridiculous. The aircrafts were new and the food was good though. Al though, the crew is not particularly friendly. This will be my last time flying them.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNew York to Tel Aviv via Amman
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"not a great experience"

(United States)

Verified Review | Chicago to Beirut via Amman. Overall not a great experience. The bathrooms were not stocked with soap or toilet paper at the start of the flight, our flight attendant was extremely rude, and the flight attendants were putting their hands inside =clean cups to serve water at the same time they were clearing dirty plates (so putting dirty gloves inside of the cups they were using to give us fresh water). I would not fly with them again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteChicago to Beirut via Amman
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"offered a competitive price"

(Jordan)

Verified Review | Amman to Dubai return. The ground crew were efficient and helpful, the aircraft modern with IFE and seats were comfortable. Flight attendants are attentive and friendly. There were 3 options of meals (fish, chicken and meat). The cabin and toilets were clean. Royal Jordanian offered a competitive price as well as an attractive baggage policy of 2x23kg for economy class, which is more than the main competitor. Return was the same with even better flight attendants. I can see that people tend to speak out in times of disappointment and complaining, but my flights were excellent. I recommend this airline.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAmman to Dubai
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"most pleasant crew"

(Germany)

Verified Review | Frankfurt to Dubai via Amman. At first I had a one hour wait in Amman airport but later was informed about two weeks before my flight that the flight would make a stop in Munich for "technical reasons" which would make me miss my connecting flight to Dubai and I had to wait for 12 hours. Anyway for what I paid I thought it was okay. I board the flight, and was welcomed by most pleasant crew, very friendly people who tried to make you feel relaxed. On landing in Amman, the transfer desk gave me a hotel accommodation.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFRA to DXB via AMM
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"getting worse and worse"

(Jordan)

Verified Review | Amman to Tunis. Royal Jordanian Airlines is getting worse and worse. Usually they ask if I prefer an aisle or window seat but they just book without asking now. Most of the time the staff are unfriendly. The food is always bad. I've been flying with RJ for 25 years. They used to be good - always giving a bag with a tooth brush etc, this is now only for business. Alcohol used to be free now it's not, and last but not least the entertainment system has the worst screens and worst movies - especially the old ones. If there was another direct flight to my destinations I'll always take it over RJ. This is coming from a Jordanian who is always proud of his country but RJ keeps making things worse.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAMM to TUN
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no