Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 219 reviews
6/10
3 star Skytrax Rating
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8/10

"good service on board"

(Israel)

Verified Review | Berlin to Tel Aviv via Amman, flights were punctual, with good service on board and an option to choose a seat with no extra charge. Personal entertainment system can be better in terms of quality of the equipment. Lunch/dinner is cold sandwiches and hummus, good choice of drinks. Upgrade to business from Berlin is upon payment of ridiculous 798Euro for a leg - can't believe that is actually somebody will pay this price.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBerlin to Tel Aviv via Amman
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"experience was appallingly bad"

(Puerto Rico)

Verified Review | We took a taxi from Petra, early in the morning, to make sure we were in the airport in a tmely manner. Without consideration to other flyers who would loose connecting flights, or to us that had a reservation at a hotel in Cairo, to take a flight at 3:00am to Madrid, (at this point was impossible to cancel reservations), our fligth was delayed and we lost a day. We were not offered a mere apology, or any inkling of anything to be done to apologize for our problem, caused by the airline. The information was very limited and no consideration given to people who speak other languages (ours are Spanish and English), information was confusing at some point the screens said "boarding, then final call) and here we where not knowing were to walk to as they restricted the entries, no explanation given, at the very least somebody from the airline to give us the most minimal information. The experience was appallingly bad, if in my hands will never take a flight with this airline again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteAmman to Cairo
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst airline experience"

(Qatar)

Verified Review | Doha to Sharm El Sheikh via Amman. Worst airline experience, highly irresponsible behavior. During all complaints and claims Royal Jordanian hides behind story that their flight are actually carried out by subsidiary Royal Wings and that their Customer Service Plan not applies. On the way the second leg flight from Amman was changed to early morning forcing first leg in day before forcing transit night over in Amman. No hotel or any other compensation was made. On arrival in Sharm El Sheikh baggage (of quite a group) was not delivered. Baggage is not delivered but needs to be collected by individual with promise that costs made are refunded. Royal Jordanian did not provide details for tracking, baggage was ready for collection only 60 hours after arrival. Costs made are not refunded. On return flight was delayed from 13:45 via 17:30 without informing passengers (many people complaint). Finally flight was delayed to 20:00 causing as to miss Royal Jordanian connection in Amman. Flight was rebooked to night flight departing Amman 2:50am with 5 hours delay waiting where Royal Jordanian did not provide access to lounge and claimed not to be responsible.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDoha to Sharm El Sheikh via Amman
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have used"

(Qatar)

Verified Review | Doha to Cairo via Amman, the worst airline I have used. Apart from the very costly Airline tickets, the flight should have taken off at 9:00pm from Doha where it was delayed for more than half an hour. I arrived at Amman Airport around 12:00 am and I preferred to get into Amman to stay in any hotel nearest the Airport after the officer told me I am not entitled to a hotel. I came back in the following early morning to catch my flight which was supposed to take off at 12:15pm. Unfortunately, I noticed on the flights screen that my flight will be delayed upto more than 3 hours. I tried to ask any officer there but no response. On my way to the gate where I should take my delayed flight, I found many people are gathering in the front of the company's office waiting for the boss with authority to address their concerns about their flight to Doha which is delayed for 8 hours more. I was surprised from the response that has also has no authority to address their concerns or even make available some kind of comfort to such people, noting that some of them were on business class, and he will communicate with the top management in this respect. The conclusion is such a company doesn't have any kind of policy or procedure exposed to its employees or passengers. The best answer I used to hear is 'I do not know'.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDoha to Cairo via Amman
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"do not recommend at all"

(Canada)

Verified Review | It is my first trip with Royal Jordanian. It is a really bad experience. Staff does not do their job. Two bad quality meals for a trip of 10h from Montreal to Amman. Everything not heated to the right temperature. Noisy plane. I do not recommend at all.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMontreal to Amman
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly again with this airline"

(Qatar)

Verified Review | Amman to Doha. I booked business class tickets for my family, and we received the tickets as a flight with Royal Jordanian Airlines. I was then very disappointed to get in a plane of Ukranian Airlines with business seats like economy seats - the same size and same space between seats as they look like. A low quality cold food served as lunch. It's not acceptable to charge money for business class and fly people with economy seats and level. Or you better inform passengers about this change before you let them fly.. I found a big ignorance from the RJ towards accepting my complaint. I will never fly again with this airline.
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteAmman to Doha
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"flight is delayed, again"

(Jordan)

Verified Review | Amman to Istanbul. I am sitting in the gate waiting for my Royal Jordanian flight to Istanbul, which is delayed, again. In fact, this is the the third time in a row my Royal Jordanian flight has been delayed (within the space of two months). In fact, the last flight was not only delayed, it was replaced entirely with a Ukrainian airlines flight and crew and a cabin so dated it took me back to my childhood. On the last two delayed flights we were served some kind of salami derivative matter between bread, and a single biscuit. No choices. No entertainment either. I wonder what awaits us this time and when it will be. This is not a cheap flight. A return to Istanbul (2.5 hours) Usually costs me between 450-600 GBP. I can't speak for other routes but at least on this one if you can possibly avoid flying RJ, my advice would be do so.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAmman to Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"refusing to refund the money"

(United Arab Emirates)

Verified Review | Sharm El Sheikh to Dubai via Amman. The worst company I have dealt with as they have rescheduled the flight 6 hours earlier without informing lots of passengers and I was one of them. When I called them they claimed that they have informed the travel agent and they have said the same to the other passengers in the same situation but none of them was aware. They failed to find any solution or alternative flight and are refusing to refund the money and saying that they will need to deduct cancellation charges. I advise everybody to avoid dealing with this company.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSharm El Sheikh to Dubai via Amman
Date FlownJuly 2017
Value For Money 12345
no
1/10

"express my dissatisfaction"

(Qatar)

Verified Review | Madrid to Amman. I am writing to express my dissatisfaction from Royal Jordanian Airlines. I was travelling including my 9 months old infant. I had a buggy and 2 Bags. When I got to Amman, I was told that the 56cm bag didn't arrived yet. I filed a "Lost Baggage" Case. Until the date of writing this message, the bag didn't arrive. Even when contacting customer care office, they reply in rude and arrogant way. The cabin staff were rude, not friendly when I asked for a blanket for my 9-months daughter. Moreover, when she bring the blanket she threw it without handling gently to me. I have never seen airline staff like that. I will not travel anymore with this airline.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMadrid to Amman
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"fare was substantially cheaper"

(United Kingdom)

Verified Review | Dubai to New York via Amman in business, fare was substantially cheaper than a direct. Dubai to Amman on A320. breakfast served, all good and very efficient. Transfer in Amman smooth and lounge excellent. Amman to JFK was on a new 787, really impressed. Crew worked non stop with excellent food served from trolley and very good choice of drinks, better than competitors. Whilst it does not have the range of AVOD films and music of ICE it makes up with great aircraft, service and food, well done royal Jordanian.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteDubai to New York via Amman
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes