Royal Jordanian Airlines

✅ Trip Verified | We flew from Tel Aviv to Cairo via Amman. We arrived in Cairo, my wife's suitcase did not arrive. We filled out a form with all our details, and waited for someone to contact us. Of course it never happened. Every day, we made sure to contact the airline, via phone and emails, but no answer. They did not answer us, hang out the telephone after long time of waiting, and simply did not feel like working. For 12 days, we took care of buying new things, spent the trip initially at clothing and shoe stores, and paid about $900 for the new things. In any case, we returned to Israel. We tried to contact the airline again, suddenly they answer. Now the funniest part about it, they found the suitcase today and they offered us compensation of $70. Our recommendation is never fly through this company. Because if you're in a situation where you'll have to talk to someone, you'll never find anyone.

✅ Trip Verified | I was due to fly with Royal Jordanian on the 17th December 2021 to Frankfurt with a stopover in Amman, Jordan and return back to Abu Dhabi on 1st January 2022 via Amman. As I had booked the flight on Skyscanner, the booking was made via a third party website called Trip, which seemingly came across as a decent third party booking website. The problems began on 12th November when I received an email from Trip stating that Royal Jordanian had made schedule changes to my return flight and therefore would make it impossible for me to make my connection to Abu Dhabi. The change was only 15 minutes, however this gave me only 35 minutes to make my connection which I was informed is not allowed as per airline regulations as you are required to have at least 45 minutes between the two flights. I was directed by Trip via email to make a cancellation as this trip was now not possible and was assured me that I would receive a full refund as the changes were made by the airline and not by the passenger i.e. myself. I called the airline before I made the cancellation and their customer service team were firstly unaware that there were any issues about the returning connection, and when I did direct their attention to the issue they simply stated there is nothing they can do and I have to deal with the Third Party only. One of the customer service representatives of Royal Jordanian was arrogant enough to state why I was making problems and I should just change my return date! I reminded him that it is the passenger's choice about when he/she wishes to travel and if the airline has accepted payment for those dates then they are responsible of providing that service. After all this, I spoke with the Third Party company, Trip, who directed me to cancel my flight and that there will be no issues with the refund. Therefore on the 14th November 2021 the cancellation was made. Over 5 months have passed, and I did not receive any refund and now have been duly informed that "as per the fare rules" the ticket is completely non-refundable and I will not receive any money back, even though it was the airline that caused the cancellation! The customer service of Trip has been deplorable. They are only available via a phone number located in the UK, or email to which they barely respond to. They stated that they contacted me via email with all updates of which I have received none, with the last email sent on 24th December 2021 stating that the airline has rejected the refund. I called them back and they said the will escalate the issue again as it is not fair and they will try their best as I have a genuine case. This went on and on for another 4 months. Over the 5 months I contacted Royal Jordanian and they said they don't deal with refunds regarding bookings made by Third Parties. Trip kept assuring me that the refund will come and that they will "escalate" the issue and "try their best". Both parties in this situation have been culpable and have utilized poor business practices and customer service. It took them less than a minute to take my money and over 5 months to reject a valid refund. For anyone reading this review, I implore you to please avoid this airline and avoid the third party booking website; Trip. I have had a nightmare experience dealing with them and I am shocked at the fact that through no fault of my own, and due to changes made by the airline, I have lost over 400 Euros.

Not Verified | Very bad experience with rude and unprofessional staff. I was traveling from Amman to Doha when they started to tell me that that there were missing papers and from there, they refused to cooperate at all. The papers “missing” were unnecessary and I can confirm this because the staff weren’t updated. They simply cancelled my flight without any valid reason. On top of all this, they refused to reschedule my flight and I simply lost all the fares paid. Upon arriving to Amman from Doha, the plane had no entertainment methods whatsoever. Moreover, upon reaching my turn, the attendant simply chose my meal for me because the food was all out. The chairs were ripped and torn, bathrooms were filthy without soap or tissues. Rarely anyone was wearing a mask and the chairs were jammed.

✅ Trip Verified | When I arrived at the Royal Jordanian check-in counter, I presented my Australian International Certificate of Vaccination form with a QR code. Note, this is anti forgery document issued by Health Ministry. The employee informed me that this document was insufficient to allow me to board the flight. I was told then to wait for the duty manager to provide assistance. I had to wait too long—believe me, it really is unpleasant when time is slipping through your fingers while watching other passengers boarding the plane. I was completely ignored by other personnel, some were sort of condescending and come across as unprofessional. Most passengers had boarded the plane during this time, I finally got to speak to duty manager, She was not aware of an important change in travel requirements. The duty manager was unfamiliar with recent changes in travel requirements. Despite all of that, I was prevented from boarding my flight after proving that I have fulfilled all the required international travel requirements relating to pandemic.

Not Verified | Terrible Experience, I almost missed my flight from JFK to Aman because they insisted I need a PCR. I explained that as long as I am fully vaccinated, Lebanon no longer requires a PCR. To my great distress, they refused to let me get on the flight. I had to ask for the manager to resolve the issue. If I didn’t have an existing reservation back to Cleveland, I would never step foot on Royal Jordanian ever again. The inflight entertainment was non-existent. All the movies were old. Avoid at all costs.

✅ Trip Verified | I am a US citizen, who had to pay for a ticket when leaving Baghdad on a recent trip even though I had a valid one issued previously. Around December 13th, a friend of mine who has US bank rewards miles secured for me a return ticket Detroit to Amman to Baghdad. The return was scheduled for January 13, 2022 flight RJ 811 Baghdad to Amman and from Amman to Detroit. I flew to Baghdad without incident, but upon my arrival, discovered that my father was just diagnosed with stage 4 lung cancer. I knew I will not be able to return on January 13th. My friend in Detroit called the US visa bank reward program and told them I will not be able to return on January 13th. They told him they will cancel the return and asked him to call them again whenever I knew when I am returning. Around January 31st, 2022, I decided that I need to return to Detroit. My friend called the US visa reward program and they secured a new return ticket for me. The flights were confirmed with Seats 24C from Baghdad to Amman and Seat 31C for the flight from Amman to Detroit. My friend in Detroit paid some fee to secure this new ticket in lieu of the cancelled one. I called Royal Jordanian office in Baghdad to confirm and to see if I need to visit them. They said I do not need to do anything as the reference is enough. On the day of my return, February 7th 2022, I arrived at Baghdad airport, and was told by the Jordanian airline ticket counter that I need to have a ticket and that the records do not show any valid for me. I was kept for two hours at Baghdad airport at the Royal Jordanian ticket counter. I asked them to call the main office in Baghdad, but they said they could not. I had the documents from Detroit re-sent to me for me to show them that the print out showed confirmed status, but to no avail. I was told I need to return to my parents home in Baghdad and to arrange another flight. But, that was extremely difficult for me. I had already packed my luggage, and made the arrangement to travel, had my Covid test done and could not wait another week for the other flight. Finally, I paid $855 for a new ticket. The counter person said he could not take credit card but it had to be in cash. I was not given any receipt. To avoid further hassle, I paid the cash and ended up getting a new ticket which I used to fly to Detroit. I was not given a receipt and could not afford to argue as I needed to return to my home in Detroit. Royal Jordanian in the US refused to reimburse me. Those traveling overseas using Royal Jordanian should be very careful.

✅ Trip Verified | This review is for the 11:20 flight RJ111 from Amman to London Heathrow on 10 Feb 2022. The lady at the boarding gate for the economy line was very rude towards guests. She needs retraining on her on how to interact with customers politely.

✅ Trip Verified | My worst airline experience in over 30 years of flying regularly. There were no toll free international numbers to call to be found. Wait times calling to make a meal request were long and the calls kept dropping. I called later to change my flight dates. The flight number and time I was given ended up being different than the one they booked me for so I unintentionally missed my flight. Even though the confirmation of the change sent to me confirmed my claim I was disregarded and told I'd have to pay a no-show fee. I spent four hours in the airport trying to change my flight which they had me call the service center that again kept dropping calls with no call back after long waits. The airlines reported the flights I would normally be rebooked on were cancelled so I'd have to wait another 1-2 days to get out. Meanwhile saying they couldn't confirm a change and I'd have to call the next day which I did and the same process repeated itself. After 8+ hours invested in trying to get a flight I still do not know when I'm flying out. The airlines keeps telling me to call back, that they are waiting to find out how much no show fees are before they can confirm if I'm on a flight tonight. I've been waiting close to 24 hours now just to find out what the fees are so the flight can be confirmed. The flight is in a matter of hours and I still don't know the status. Each attendant has told me something different. I received an email confirming I'm on the flight tonight but the service center says I'm not and will not connect me with the department that sent the email. Bearing in mind, I showed up for the flight I understood I was scheduled for and had an email to prove it. I've spent a lot of money on international calls and still no resolution.

✅ Trip Verified | The worst airline ever. It is sad to write this review about my country’s airline, but honestly I had 4 bad experiences with them, the last one was that they didn’t even provide me with solutions after cancelling the already planned trip and wanted me to pay more for rescheduling in different not convenient dates. The service in the cabin was good before 2020, after that everything is bad, even the main meal is bad. They charge a lot of money but they provide no service. I changed all my trips to Lufthansa and Austrian with a better prices and possibilities. Please think twice before booking with them!

✅ Trip Verified | They simply canceled the flight last minute and I have my own 1 year child we were left at airport for 10 hours. No customer support, no apology. Avoid in all cases, don't ever use this airline.