Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 235 reviews
6/10
3 star Skytrax Rating
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8/10

Royal Jordanian Airlines customer review

(United States)

We flew Chicago to Amman business class Amman to Cairo coach on to Amman and return to Chicago. We loved the business class seats because they are truly 180 degrees. We found the entertainment cleanliness food and service to be very good. We were delayed in Cairo when returning to Amman because of a sand storm and didn't know the reason for the delay until we arrived in Amman. Communication could have been better. Superb lounge in Amman.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Royal Jordanian Airlines customer review

(United States)

ORD-AMM-RUH in economy. The first flight was 12 hours - one service at the beginning of the flight and another before the end of this flight - an eight hour stretch with no service at all. Not a good impression. It is unusual to have breakfast before landing at 4pm. The flight to RUH was different. The service and food were outstanding. Slight delay on this flight pilot very apologetic. Cabin cleanliness comfort and inflight entertainment all respectable. Although not Qatar or Etihad overall RJ is a decent operation. But long haul can improve.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(Hong Kong)

HKG-BKK-AMM in Economy Class. Check-in was swift and the flight on time. The aircraft was an A330-200 and was clean. Onboard there was AVOD with around 30 movies. The headphones could be kept and the crew pleasant. The meal was good drinks offered and a selection of juices. Seat-pitch was good at 32" and I particularly liked the cream colour of the seats. All in all good value for money.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Royal Jordanian Airlines customer review

(Slovakia)

VIE-AMN-DEL. Economy flight from Vienna on A320 clean new feeling interior friendly staff. AVOD available choice of 3 meals. Amman airport didn't make such a good impression old and uncomfortable. Flight to Delhi wasn't so good the cabin looked old no AVOD but good leg room and the meal was nice.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Royal Jordanian Airlines customer review

(Australia)

We found the onboard services to be of a poor standard. Flying to Amman and returning to Kuala Lumpur we found the services provided inadequate and far below standard. We are frequent air commuters within the Asian and European arenas.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

Royal Jordanian Airlines customer review

(Malaysia)

AMM-KUL in Economy. On the BKK-KUL sector the cabin crew did not smile and most of the time they were indifferent to passengers. There was one incident where one flight steward shouted at a passenger who just came out of the lavatory to return to his seat as the seat belt sign came on. When I asked for a comment card later on one stewardess from the code share partner pretended not to hear and I had to raise my voice to get her attention. Definitely need a refresher course in dealing with passengers. A low cost carrier can do much better than this airline in my opinion.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Royal Jordanian Airlines customer review

(Jordan)

AMM-SSH return in Business. A319 out E195 back. Good crew both directions. Nice snack served good drinks service available outbound but no drink offered on return leg. No towels offered on return leg although we did see towels taken to coach. Upon arrival at SSH curtain left open so stampede upon arrival. Return leg much better due to astute flight manager.
Cabin FlownBusiness Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(Jordan)

AMM-AMS return. I am a frequent flyer and they never fail to impress me. This flight was on time and the onboard service food and beverages was good. I travel Economy Class and the seat is comfortable compared to other European airlines I have used.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(United Kingdom)

TLV-AMM. Economy. Short flight on a smart Embraer aircraft. BAEC gold so allowed access to the Business lounge at TLV. Very little food bit of cake crackers etc surly staff. Prompt boarding. Surprisingly roomy onboard. Fruit juice in a carton brought round prior to take-off. A long taxi before takeoff. Bussed from aircraft to arrivals. Luggage off smartly and immigration cleared without a hitch.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(Finland)

VIE-AMM-LHR on A320 and A330. Food quite good for Economy even choice of meal available on the A320 flight. AVOD on both planes staff friendly. AMM airport is rather unpleasant but the flights themselves were good.
Cabin FlownEconomy Class
Value For Money 12345
yes