Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 220 reviews
6/10
3 star Skytrax Rating
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8/10

Royal Jordanian Airlines customer review

(Austria)

HKG-AMM-VIE: I was sceptical reading all the reviews but since I am a student and money is the deciding factor I decided to try it myself. My biggest worry after reading several reviews was the loss of my luggage but expecting nothing I was positively surprised. The stuff in HGK and on board was friendly. The food was good (it is not a 5-star restaurant but an airplane). The seat was comfortable/uncomfortable as all the airplane seats are in economy. Entertainment system was up-to-date and played many new and old movies (very good selection). The airport in Amman is small but clean and provides the necessary cafes and seating arrangements. At last my luggage arrived in Vienna. So all in all I can only report a positive experience with this airline especially for the price I paid (one way: EUR 300).
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Royal Jordanian Airlines customer review

(Italy)

FCO-AMM AMM-DXB Check in was a disaster. Flights were delayed and late. Ground and in-flight staff are rude and don't know the basics of costumer service. We were not provided the seats we asked for and cabin crew refused to change us saying that the plane was full. Ordered veggie meal but was only provided in one leg of the flight. Overall will never use it again. Emirates or Etihad are much better.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Royal Jordanian Airlines customer review

(Slovakia)

Vienna-Amman-Tel Aviv return. Generous legroom adjustable headrests and A320 with IFE screens. Crews delightful. VIE-AMM-VIE on mostly empty A321 food tasty and plentiful attentive service and IFE. AMM-TLV-AMM on Embraer - 25 minutes passengers get a fruit juice.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Royal Jordanian Airlines customer review

(Canada)

YUL-AMM-YUL preassigned seats (exit row) were changed at check in. My wife and I were asked to sit separately even several rows apart. They finally found seats which are not as good as exit row but at least my wife and I can sit next to each other. On the return journey the same situation happened with the same resolution. Food average. Service good entertainment is average.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(Austria)

MUC-BKK via AMM return. New A319 and A330 with PTV. Seat pitch good. Crew very friendly and helpful food very good in quantity and quality. Jordanian wine and beer was also offered. I can recommend Royal Jordanian.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(Oman)

Muscat to Amman service on the plane good and food served a good quality in the economy class. Cabin is comfortable (Embraer 175) and the flight was not full. The minus point is the lack of entertainment onboard - maybe a negative point for people expecting entertainment.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Royal Jordanian Airlines customer review

(Australia)

CAI-AMM and AMM-TLV first flight was fine. Check in boarding service and quality of meals were fine second leg was a disappointment. Upon arrival at the airport we were informed that our departure time had been changed and we had missed the last flight. For 20 minutes they looked for ways to blame me for the error yet they had all the details they had requested and yet no one informed us of any changes. In the end a manager conceded and organized a hotel and seats on the flight departing the next day. All of this could have been avoided by simply making us aware of the change.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(Switzerland)

GVA-AMM-CMB return in J-class. GVA-AMM on A319/320 seats are cradle-like 2x2. Adequate for a 4-hour flight. Outstanding catering and attention from FAs. AVOD worked fine with good selection. AMM-CMB segments on old A310 but clean looking interior. Angled flat seats. Only one meal offered on this 7 hour flight. A snack would have been nice towards the end.
Cabin FlownBusiness Class
Value For Money 12345
yes
7/10

Royal Jordanian Airlines customer review

(United Kingdom)

LHR-AMM-LHR in Economy on new A330 - flight was on time service excellent and food was tasty. Flight back was very different - we left the gate on time but 40 mins late to depart. My partner and I had reserved seats together which was confirmed by Royal Jordanian in Amman but on check in we were given seats apart. No explanation was given by Royal Jordanian as to why the seats were changed (there was no aircraft change). Staff in the nice Crown lounge (which we used as we both have BA Exec Club Gold card) tried to help and were apologetic but they could not do anything as flight was full. Food good on flight but flight attendants were not as friendly as on outbound flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(United Kingdom)

Benghazi-Amman on new E75 regional jet. 1x2 seating in business with leather seats similar to US Domestic First but better service. On this 2 hr flight we had a choice of 3 hot meals on proper plates. Arrival into Amman remote stand and bussing - business pax were taken by a bus to the terminal. Five minutes later I was landside.
Cabin FlownBusiness Class
Value For Money 12345
yes