Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 235 reviews
6/10
3 star Skytrax Rating
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6/10

Royal Jordanian Airlines customer review

(Australia)

Flew from Bangkok to Tel Aviv via Amman. Aircraft was clean and the first flight early. My gluten free meal (fish with vegetables) was great for aircraft food. The remote control for my entertainment did not work but otherwise the entertainment was okay a reasonable selection. The negatives were the seat (very uncomfortable after only a couple of hours and staff were aloof and did not respond to my call bell. The leg to Tel Aviv takes only half an hour so nothing can really go wrong there was just a 20 minute delay that was fully explained. I would travel with them again because of the price but not eagerly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(Netherlands)

AMS-AMM-BKK-AMM-AMS Crown Class. All flights different but nice but best crew on Amman to Amsterdam in Business Class. Only 3 passengers in Crown Class on my flight to Amsterdam. Food was in a buffet style to choose from. Unlimited drinks offered throughout all flights. Seats even on mid-haul with 2-2 configuration and "real" Business Class unlike other European Airlines. Amman to Bangkok and return on Airbus 330 with lie-flat seats. Personal Entertainment system on all seats with not a lot of choice (which is no problem with overnight flights).
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Royal Jordanian Airlines customer review

(United States)

Poor logistic in seating allocation: my daughter and I were separated all our legs totalling 34 hrs! More than 50% of passengers had to figure out their seating because all their bookings were in disarray. Air quality of flight NY to Amman is very poor it's hot and no one was responding to the numerous requests. On return leg I was sat next to a sick passenger who coughed all the way. Royal Jordanian needs to respect that when passengers book together and request to be seated together due consideration should prevail. Will never fly them again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Royal Jordanian Airlines customer review

(United Kingdom)

Booked seats only to discover those booked seats in both directions were in fact not booked at all. I asked for an explanation. None given. Disinterested check-in staff could not care less. On the aircraft the seats were in fact empty anyway! The carpet was ripped the table damaged seat a mess and the plane in need of a revamp. Unsmiling bored-looking cabin crew disinterested staff overall. This airline's standards have deteriorated I was very disappointed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Royal Jordanian Airlines customer review

(Jordan)

Amman-Bangkok on A330 in crown class. Everything was perfect from the =dedicated crown class check-in to the crown class lounge at queen Alia international airport. Excellent service and staff good food and choices with old fashion trolley service. Good AVOD. The crown class seat is 60 in separation with four rows of 2x2x2 which makes the cabin not so crowded. Leather cream and grey lie flat seats which are comfortable.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Royal Jordanian Airlines customer review

(Netherlands)

Amman to Amsterdam Jan 2012. Flight should have taken 5 hrs - took over 17 hrs. Firstly 2 hour delay in Amman due to fog - no explanation given until we were in the air and no drinks given. We tried to land in Amsterdam at midday but due to high winds we diverted to Hamburg. In Hamburg we were not allowed to leave the plane or get any food or drink. Eventually got off the plane - immigration were unaware of who we were and a further delay was caused here. Before we left the plane the crew told all passengers that a representative from the airline would meet us in Hamburg - nobody met us and nobody knew where to go. We were told food and drink would be available for the passengers - this did not happen and each passenger had to pay for their own food and drink. We eventually left Hamburg after searching for the bus and arrived in Schiphol Airport Amsterdam after midnight All in all a terrible experience that I never want to repeat.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Royal Jordanian Airlines customer review

(Australia)

Hong Kong-Amman-London 27 Dec. New airbus seats and leg room comfortable food and drinks service good. Staff attentive. Only negative - not a huge choice of inflight entertainment on such a long journey if travelling both directions in the same month you would have watched it all in one direction. Amman airport is a definite let down but next door they are building a new airport. A quality product that can only get better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(Spain)

MAD-AMM-BKK return. The first leg was okay but the heating was on high and it was almost unbearable with many people complaining. Served a hot meal which wasn't bad and a good selection of beverages to choose from. Cabin crew were polite and attentive. The long haul to Bangkok was thankfully cooler and again the staff pleasant. Seating was fine and eyeshades and headphones given the AVOD had a decent choice of movies and games. All in all not bad only 2 issues would stop me from using RJ again the first being the toilets were not kept very clean and smelt of urine and secondly having to stop over in Jordan this has to be the worst airport I've ever been in. A shame for a decent airline as this will be a huge factor for a lot of its travellers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Royal Jordanian Airlines customer review

(United States)

ORD-AMM. We were very disappointed by this experience. The flight left on time. However RJ's A340s are tired even in Crown Class. The cabin was clean but the equipment old. The TV monitor kept creeping down after raising it up which was so annoying. The food was terrible. The flight attendant presented a very nice menu with several courses. It turns out these are "old" menus and RJ has dropped some of the hors d'oeuvre soup and cheese selection. Food was served on a cart out of aluminium trays not very appealing. The crew were not friendly. So surprised as RJ's shorter flights are very good.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Royal Jordanian Airlines customer review

(United States)

JFK-AMM-JFK. We had an infant and asked for a row with access to bassinet. At check-in we were told we had a bassinet seat and when we boarded we discovered that we did not have access to one. The crew were not helpful rude and even threatened to offload me and my family and void our tickets. Very poor experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no