Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 220 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
6/10

Royal Jordanian Airlines customer review

(Malaysia)

AMM-KUL in Economy. On the BKK-KUL sector the cabin crew did not smile and most of the time they were indifferent to passengers. There was one incident where one flight steward shouted at a passenger who just came out of the lavatory to return to his seat as the seat belt sign came on. When I asked for a comment card later on one stewardess from the code share partner pretended not to hear and I had to raise my voice to get her attention. Definitely need a refresher course in dealing with passengers. A low cost carrier can do much better than this airline in my opinion.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Royal Jordanian Airlines customer review

(Jordan)

AMM-SSH return in Business. A319 out E195 back. Good crew both directions. Nice snack served good drinks service available outbound but no drink offered on return leg. No towels offered on return leg although we did see towels taken to coach. Upon arrival at SSH curtain left open so stampede upon arrival. Return leg much better due to astute flight manager.
Cabin FlownBusiness Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(Jordan)

AMM-AMS return. I am a frequent flyer and they never fail to impress me. This flight was on time and the onboard service food and beverages was good. I travel Economy Class and the seat is comfortable compared to other European airlines I have used.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(United Kingdom)

TLV-AMM. Economy. Short flight on a smart Embraer aircraft. BAEC gold so allowed access to the Business lounge at TLV. Very little food bit of cake crackers etc surly staff. Prompt boarding. Surprisingly roomy onboard. Fruit juice in a carton brought round prior to take-off. A long taxi before takeoff. Bussed from aircraft to arrivals. Luggage off smartly and immigration cleared without a hitch.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(Finland)

VIE-AMM-LHR on A320 and A330. Food quite good for Economy even choice of meal available on the A320 flight. AVOD on both planes staff friendly. AMM airport is rather unpleasant but the flights themselves were good.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(United States)

Amman-Amsterdam. Economy Class. Nice new-feeling interior with great entertainment selections. Flight attendants were helpful and friendly. A hot meal was served. Overall very comfortable flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(Jordan)

The Business Class/Crown Class was amazing. Montreal to Amman. Very polite and friendly service from the cabin crew with an excellent choice of food. Entertainment was good with plenty of choice.
Cabin FlownBusiness Class
Value For Money 12345
yes
na

Royal Jordanian Airlines customer review

(Jordan)

Amman to Dammam was a disaster the plane was small the crew was disrespectful and the food was cold. There was no good entertainment during the flight I will not be flying Royal Jordanian again.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Royal Jordanian Airlines customer review

(United States)

JFK-AMM. Roundtrip flight was rather comfortable. Both flights were full and service was good. Each seat had a rather large on-demand video/audio screen. Food was adequate but nothing special. Two meals were served during this 11.5 hr flight. Although American Airlines details were in RJ's booking record after weeks with no AA credit I still needed to fax boarding passes and flight itinerary to AA to secure credit. I would take the RJ flight again since its nonstop from JFK-AMM.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(France)

CDG-AMM on A310 AMM-CDG on A321. Both cabins were fine. The A310 was pretty old but it had fully reclinable seats. Good food with several choices. Friendly flight attendants. Both flights were on time. Lounge at CDG (shared with AA) was inadequate but the one in AMM was excellent. Very good value for money. At AMM airport there are dedicated check-in and immigration counters. I was able to finish all formalities in 5min!
Cabin FlownBusiness Class
Value For Money 12345
yes