Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 219 reviews
6/10
3 star Skytrax Rating
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8/10

Royal Jordanian Airlines customer review

(United Kingdom)

HKG-AMM-LHR both legs on a new A330. The plane was clean the food was excellent and the cabin crew were polite. There are two areas I would earmark for improvement. The first is the choice of movies & entertainment. Secondly a snack box on the galley would have been a pleasant addition to the flight especially the first leg which took over nine hours.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(Germany)

MUC-AMM AMM-FRA. A319 on both legs good but not excellent legroom. Ordered veg-food for my wife and myself which was provided. IFE is both standard and AVOD with a decent choice of movies and music but not as wide as with the Gulf carriers. Quality of image on video and sound is poor ear-plugs are not good. FAs friendly and efficient both flights on time. On return flight used their web check-in which was a joke as we were given boarding passes again also no possibility to change seat while checking-in online. A hassle is the airport in AMM where you have to show Your passport and boarding pass thrice before boarding but hopefully this will be better with the new terminal once in operation. AMM Airport is undergoing reconstruction with a new terminal building so bussed to and from plane on both legs.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Royal Jordanian Airlines customer review

(Bahrain)

DTW-AMM check-in went smoothly but boarding was chaotic. Flight Attendants friendly and helpful and food was delicious. The in-flight entertainment was adequate not great though. My first complaint would be that there were lots of kids on-board and they were pushing the attendant buttons constantly which got really annoying. My second complaint would be that my seat was a little cramped. If you like to sleep on planes do not take RJ.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Royal Jordanian Airlines customer review

(France)

CDG-AMM Y class A320. Check in was good inflight service excellent and AVOD great although the earplugs good do with some upgrading. Meal excellent choice of drinks 3 meal choices. Much better than AF.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Royal Jordanian Airlines customer review

(United States)

JFK check-in was horrible. Check-in reps unfriendly and annoyed by questions asked. Boarding ticket reflected gate that was incorrect. The food was horrendous they allow children to run up and down aisles during the flight - a lot of children. They allowed passengers to get up and take their luggage from overhead bins as the plane was taxing down runway. At Amman airport people unfriendly and not helpful directing you through numerous counters you need to visit (visa exchange counter to buy visa to their "custom" counter" back through security and on to luggage). I guess you get what you pay for.
Cabin FlownEconomy Class
Value For Money 12345
no
4/10

Royal Jordanian Airlines customer review

(Jordan)

AMM-BKK-KUL. In-flight entertainment system is woeful not what you expected from the money. The flight was boring due to that.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

Royal Jordanian Airlines customer review

(Australia)

Tel Aviv to Amman and Amman to Bangkok. First flight only 35 mins and in a modern Airbus. Landed and parked a long way from terminal bussed to terminal in pouring rain not ideal. Amman to Bangkok an ageing Airbus reasonably well appointed but entertainment system very limited only 5 radio/music channels and a cabin displayed film. Flight smooth and uneventful managed to get good rest. Cabin crew responsive and cheerful food basic but edible. Overall not too bad but for a One World group airline expected better - there are many other options into and out of middle east that might now consider.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Royal Jordanian Airlines customer review

(Japan)

AMM-DXB on RJ because of the unbeatable price of USD 150 one-way which was about the same or cheaper than Gulf low-cost careers. New A321 had AVOD on every seat with good selection of films. Food was good - choice of 3 selections on 3hr flight. Service could have been better specially from the Arabic female crew.
Cabin FlownEconomy Class
Value For Money 12345
yes
1/10

Royal Jordanian Airlines customer review

(Ireland)

LHR-BKK return. London to Amman flight was pretty good. Food ok and inflight entertainment fair. Amman to Bangkok total disaster. Crew didnt seem to care about anybody. About 6 hours into the flight the crew were sleeping and it took them 10 min to come and serve a glass of water. One of the toilets didn't work. Amman airport security was rude and unhelpful. Never fly with them again.
Cabin FlownEconomy Class
Value For Money 12345
no
4/10

Royal Jordanian Airlines customer review

(Austria)

VIE-AMM-BEY full plane. Clean cabin with fair service. Could choose between 2 meals. Food was good and some nice Jordanian wine was offered. The problem starts when you arrive. Royal Jordanian seem to be experts in losing bags. This is the second time it happened to me although there was plenty of time for the connection flight. Of course Royal Jordanian doesn't offer any compensation if the bags come later or never show up again. This is unacceptable for any other airline and should be changed.
Cabin FlownEconomy Class
Value For Money 12345
no