Royal Jordanian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 223 reviews
6/10
3 star Skytrax Rating
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8/10

Royal Jordanian Airlines customer review

(Switzerland)

GVA-AMM-CMB return in J-class. GVA-AMM on A319/320 seats are cradle-like 2x2. Adequate for a 4-hour flight. Outstanding catering and attention from FAs. AVOD worked fine with good selection. AMM-CMB segments on old A310 but clean looking interior. Angled flat seats. Only one meal offered on this 7 hour flight. A snack would have been nice towards the end.
Cabin FlownBusiness Class
Value For Money 12345
yes
7/10

Royal Jordanian Airlines customer review

(United Kingdom)

LHR-AMM-LHR in Economy on new A330 - flight was on time service excellent and food was tasty. Flight back was very different - we left the gate on time but 40 mins late to depart. My partner and I had reserved seats together which was confirmed by Royal Jordanian in Amman but on check in we were given seats apart. No explanation was given by Royal Jordanian as to why the seats were changed (there was no aircraft change). Staff in the nice Crown lounge (which we used as we both have BA Exec Club Gold card) tried to help and were apologetic but they could not do anything as flight was full. Food good on flight but flight attendants were not as friendly as on outbound flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Royal Jordanian Airlines customer review

(United Kingdom)

Benghazi-Amman on new E75 regional jet. 1x2 seating in business with leather seats similar to US Domestic First but better service. On this 2 hr flight we had a choice of 3 hot meals on proper plates. Arrival into Amman remote stand and bussing - business pax were taken by a bus to the terminal. Five minutes later I was landside.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(Netherlands)

Hong Kong to Amman (via Bangkok ) to Amsterdam. First leg in a refurbished A330-200. Good seats in economy good personal entertainment system. Crew nice and polite. Food outstanding. Second leg alright in A321. Amman airport is worn down but brings no hassle. For only 350 Euro I was satisfied.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(United Kingdom)

HKG-AMM-LHR both legs on a new A330. The plane was clean the food was excellent and the cabin crew were polite. There are two areas I would earmark for improvement. The first is the choice of movies & entertainment. Secondly a snack box on the galley would have been a pleasant addition to the flight especially the first leg which took over nine hours.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Royal Jordanian Airlines customer review

(Germany)

MUC-AMM AMM-FRA. A319 on both legs good but not excellent legroom. Ordered veg-food for my wife and myself which was provided. IFE is both standard and AVOD with a decent choice of movies and music but not as wide as with the Gulf carriers. Quality of image on video and sound is poor ear-plugs are not good. FAs friendly and efficient both flights on time. On return flight used their web check-in which was a joke as we were given boarding passes again also no possibility to change seat while checking-in online. A hassle is the airport in AMM where you have to show Your passport and boarding pass thrice before boarding but hopefully this will be better with the new terminal once in operation. AMM Airport is undergoing reconstruction with a new terminal building so bussed to and from plane on both legs.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Royal Jordanian Airlines customer review

(Bahrain)

DTW-AMM check-in went smoothly but boarding was chaotic. Flight Attendants friendly and helpful and food was delicious. The in-flight entertainment was adequate not great though. My first complaint would be that there were lots of kids on-board and they were pushing the attendant buttons constantly which got really annoying. My second complaint would be that my seat was a little cramped. If you like to sleep on planes do not take RJ.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Royal Jordanian Airlines customer review

(France)

CDG-AMM Y class A320. Check in was good inflight service excellent and AVOD great although the earplugs good do with some upgrading. Meal excellent choice of drinks 3 meal choices. Much better than AF.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Royal Jordanian Airlines customer review

(United States)

JFK check-in was horrible. Check-in reps unfriendly and annoyed by questions asked. Boarding ticket reflected gate that was incorrect. The food was horrendous they allow children to run up and down aisles during the flight - a lot of children. They allowed passengers to get up and take their luggage from overhead bins as the plane was taxing down runway. At Amman airport people unfriendly and not helpful directing you through numerous counters you need to visit (visa exchange counter to buy visa to their "custom" counter" back through security and on to luggage). I guess you get what you pay for.
Cabin FlownEconomy Class
Value For Money 12345
no
4/10

Royal Jordanian Airlines customer review

(Jordan)

AMM-BKK-KUL. In-flight entertainment system is woeful not what you expected from the money. The flight was boring due to that.
Cabin FlownEconomy Class
Value For Money 12345
no