Qatar Airways

✅ Trip Verified | Mahe to Langkawi via Doha on 22 October. My flight couldn't land at my destination due to bad weather, which I understand, We were meant to arrive at 5pm but we didn't arrive at our hotel in another part of Malaysia until 10pm. We were informed at 11.30pm that we would get put on the next available flight in the morning. I was told to wake up at 3am for a 4am departure, at the airport I was informed I was not on that morning flight as their wasn't enough space for me and my flight not due to depart until 4:30pm. Frustrated that I missed a night in my hotel I was now angry that I had little sleep and was forced to wake up for a flight that wasn't booked for me. Very poor communication and no apologies were given just that they were "trying their best". At the airport there was no manager around, there should have been a manager dealing with the passengers on this flight. I was informed that I had missed the shuttle back to the hotel so I had to wait another hour until the next shuttle arrived. I demanded they pay to put me in a taxi but they refused. I asked for them to phone Qatar customer service line but they declined. I finally got to the airport and once again my flight was delayed by a further 2 hours. I didn't arrive at my destination until 11pm that night. So a full day wasted. I arrived 31 hours after I was scheduled to arrive at my destination. Qatar Airways refused to provide compensation. I think this is disgraceful customer service. I will personally never recommend or book with them again.

✅ Trip Verified | My flight from Melbourne to Doha on 5 November 2019 was cancelled at the last moment. We had to disembark and wait for 2 hours to be told that the flight is cancelled and they cannot tell us when we will be rebooked again. They have provided no compensation and I didn’t have travel insurance.

✅ Trip Verified | Nice to Bangkok via Doha. I travel regularly between Bangkok and Nice and between Bangkok and the Middle East, and have used Emirates for several years. This time I opted for Qatar, keen to experience the Best Business Class and they also had a saver fare which caught my attention. Nothing to fault in the cabin, seat layout, service etc on the Nice to Doha sector. Quiet, comfortable journey. Outstanding lounge in Doha with a quiet area - ideal for a four hour stopover. The lounge in Terminal 1 at Nice is a tawdry affair but it's the same with the shared lounge for Emirates in Terminal 2. Doha to Bangkok on an old Boeing 777 with a 2x2x2 seat configuration. This is the world's best business class I asked myself. Noisy Boeing 777, uncomfortable seats. So this is what you get for a saver fare? Pyjamas, yes - mattress no.

✅ Trip Verified | Gatwick to Colombo via Doha. We arrived at check out before it had opened, to wait 1 hour 40 minutes to check in. Throughout the check in staff checked our passports, asked where we were flying and if we had a visa. We rushed to the flight with little time to spare due to the delay at check in and sat for 30 mins to get on board. The Boeing 787 seats are cramped, my in flight entertainment was broken and they ran out of my first and second choice of meal. Doha to Colombo was an ex-LATAM A350. The seats were better. Staff were better and I got my choice of meal. My entertainment also worked.

✅ Trip Verified | Doha to Dhaka. Boarding was quick. The seat configuration was 2+4+2. Legroom was good. The cabin service including drinks, was fine as was the food. The air-hostesses were charming and helpful. Entertainment was good but not as good as on the LHR-DOH sector. A very pleasant flight.

✅ Trip Verified | Geneva to Penang via Doha. Both legs were excellent: staff most attentive, helpful. The layover at Doha was long: about 9 hours (didn't realise when the flight was booked for me). On both flights the staff were most excellent: always helpful, unobtrusive and cheerful. The food was excellent. What I like most about Qatar Airways is that they are very generous with the hot/cold towels (I like the hot version better). Doha airport is quite amazing (much better to my mind than Dubai). Boarding in Geneva was a breeze and the same in Doha. On the Doha - Zurich leg they use the new A350 - which has the little "cabins" privacy walls: really nice, unfortunately not on the GVA to PEN route (yet!) Had been meaning to write about the excellent service and food and general quality of the airline for a while (have been on a few flights with them this year - also good prices in Business - depending on the period). During the layover had a shower and a little "roomette" - quite spacious actually where you can relax and even sleep. The food and drinks the Business lounge in Doha is excellent: spacious and various choices of "venues". At Geneva the lounge is decent, no frills, but OK for Europe. So far all my flights with Qatar this year have been excellent, no negative comments at all. Just one suggestion: wish they had Classical music (Western and Eastern) in their audio choice. Keep it up Qatar Airways!

✅ Trip Verified | Bangkok to Kuwait via Doha. As usual it was an excellent flight. Cabin Crew, Food & Beverage , Cleanness of cabin, toilets all very high standards. Especially the cabin crew was down to earth. I rate their business class one of the best amongst any other airline.

✅ Trip Verified | Lisbon to Tehran return via with a stop in Doha. The quality of the planes is flawless, I flew two Boeing 787, one A320 and one A350, seats are comfortable with good legroom. Ground staff is polite and professional but the service had some mishaps. I was told by a customer service employee on Facebook chat that my first flight to Doha, which took off around 2PM, would have lunch onboard. I didn't have lunch before boarding, but, to my surprise, there was no lunch served onboard. The meal was served 3 hours later. Tehran to Lisbon after meal service I started feeling weak, I recognized as an episode of low blood sugar that could be fixed with a high carb snack. I pressed the FA call button, and waited. Pressed again, and waited. No one would come. So I started pressing the call button while trying to get attention from the FA who was in the cabin, she saw me and brought me a piece of bread per my request. FAs were very polite and friendly and our first flight from Lisbon to Doha was blessed by an extremely enthusiastic, super friendly FA called Chung who really lit up the cabin with his positive energy! Most of the time the FAs on all four flights were professional but ignoring the call button is unprofessional. In both situations it's expected that FAs go check what's going on.

✅ Trip Verified | Bangkok to Edinburgh via Doha. I had taken advantage of a splendid price reduction on one of Qatar Airways occasional sales. First surprise was that the Boeing 777 out of BKK was obviously a last-minute aircraft change. It was not the 2+2+2 layout I checked in for but the new Q Suites. Window seating in odd numbered rows faces backwards which has never bothered me. If traveling alone, the sense of privacy is superb. The meals and wines were excellent and the FAs quietly attentive. The business class layout of the A350 is virtually identical to the Boeing 787 Qatar Airways used to fly on the Edinburgh route, but I found the Airbus generally quite a bit more comfortable. The A330 for the final sector was full and the 2+2+2 business class layout feels a lot more cramped even though the seats fold down to flat beds. Still, the FAs were wonderfully attentive and I managed to sleep most of the way.

✅ Trip Verified | Sofia to Singapore via Doha. Hit or miss it with the crew. SOF-DOH in a A321 with recliner business seats in 2-2 configuration, for a 5 hour flight a comfortable option. Crew just fantastic and make everything possible; great job! Food as always very good, drink list very decent, although Pommery Brut is not my favorite Champagne. Only negative on this leg was the not at all responsive touch screen of the entertainment system. Second leg in a fabulous A350-1000, such a roomy aircraft, quiet and featuring the famous Q-Suite, the best business class seat I have ever flown. Especially the enormous screen is really impressive! Just three restrooms for a very large business cabin somehow did not seem right at all. But although very proactive, the crew was providing a very slow service, forgot to serve my ordered wines, had to be asked 2-3 times before it was brought to the seat. Never experienced such a service flying with Qatar Airways so far.